Skip to main content
Post your resume and find your next job on Indeed!

Euc Manager jobs

Sort by: -
    • Computer Graduate with minimum of 8 to 10 plus years of experience in EUC and desktop support.
    • High quality organizational, High quality communication and…
    • View all Pyramid Global Technologies jobs - New South Wales jobs - Service Delivery Manager jobs in New South Wales
    • Salary Search: Service Delivery Manager with EUC Background salaries in New South Wales
  • View similar jobs with this employer
    • Fixed term contract of 12 months.
    • Onsite and field support role.
    • The EUC (End User Compute) Site Services Specialist is a vital, onsite and field support role…
    • As an integral member of the Workplace Technology & Enablement leadership team, the Manager - EUC Support leads a team of engineers responsible for delivering…
    • This is a highly visible leadership role that combines operational excellence, stakeholder engagement, people leadership, and service improvement.
    • The End User Computing (EUC) team installs, maintains, and replaces hardware and operating systems across Windows environments using tools like Active Directory…
    • T issues in a timely and professional manner.
    • Ensuring SLAs and customer service standard are met.
    • Managing IOS and Android devices like mobile phones and IPADS…
    • Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment…
  • View similar jobs with this employer
    • As a Support Engineer (EUC / Defender/ Endpoint) , you are responsibile to lead and support the design, implementation, and management of secure, scalable End…
    • Play a crucial part in ensuring smooth IT operations for the Melbourne Support Office.
    • Uniting cutting edge technology, data, and retail smarts, you’ll work…
    • Based on site in Rowville, you will support local business teams while contributing across the broader Asia Pacific region.
    • Employment type: Permanent Full Time.
    • As the Nurse Unit Manager, you will provide clinical and operational leadership, ensuring the delivery of safe, high-…
  • View similar jobs with this employer
    • The End User Compute (EUC) Engineer is responsible for the support, maintenance, and continuous improvement of endpoint and server environments across client…

Job Post Details

Service Delivery Manager with EUC Background - job post

Pyramid Global Technologies
New South Wales
Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Full-time

Location

New South Wales

Full job description

About the job Service Delivery Manager with EUC Background

Must Have Experience

  • Computer Graduate with minimum of 8 to 10 plus years of experience in EUC and desktop support
  • High quality organizational, High quality communication and customer management skills.
  • Ability to effectively multi-task and priorities.
  • High energy levels, commitment, and drive.
  • Ability to deal with internal and customer escalations, service issues and complaints.
  • Ability to drive performance in individuals and teams.

Responsibilities

 EUC SME reporting to the ICS Lead responsible for delivering end user services and support devices used by end users for the client

 Act as a backup resource for Windows Lead providing support for Windows / VMWare / Active Directory

 Remote desktop support using Microsoft tools for providing desktop support

 SOE image build, modify and rollout as required

 Security patching for Desktops/Laptops using Microsoft tools

 Ensure all desktops and Laptops are protected with Antivirus

 Application packaging using SCCM or equivalent tools and rollout of packages

  • Provide desktop support services to users from corporate offices and offshore based TechM team
  • The role is full time and placed at Customer location, work closely with internal and external key

stakeholders including Data center support teams, BPO support team and Application support

teams

  • Excellent verbal and written communication skills – mandatory – Interaction is required at senior

business level and internal delivery teams.

  • Excellent confidence level and good attitude – mandatory - Interaction is required at senior

business level and internally delivery teams.

  • Should be customer facing and have a friendly personality.
  • KRA - Zero Escalation, Zero Surprise and Negotiator with the Customer
  • Preferred ITIL and Six Sigma background
  • Proactive management of the team members and ticketing queues to ensure SLA achievement for Incidents, Requests and Problems.
  • Manage internal team escalations to ensure there are no blockers to delivering great customer service.
  • Delivering successful Continual Service Improvement program driven through proactive service ideas.
  • Work closely with the Service Delivery Manager in all aspects of the managed services delivered for the client
Let Employers Find YouUpload Your Resume