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    • About the job Service Delivery Manager with EUC Background.
    • Computer Graduate with minimum of 8 to 10 plus years of experience in EUC and desktop support.
    • View all Pyramid Global Technologies jobs - New South Wales jobs - Service Delivery Manager jobs in New South Wales
    • Salary Search: Service Delivery Manager with EUC Background salaries in New South Wales
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Job Post Details

Service Delivery Manager with EUC Background - job post

Pyramid Global Technologies
New South Wales
Full-time
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Job details

Job type

  • Full-time

Location

New South Wales

Full job description

About the job Service Delivery Manager with EUC Background

Must Have Experience

  • Computer Graduate with minimum of 8 to 10 plus years of experience in EUC and desktop support
  • High quality organizational, High quality communication and customer management skills.
  • Ability to effectively multi-task and priorities.
  • High energy levels, commitment, and drive.
  • Ability to deal with internal and customer escalations, service issues and complaints.
  • Ability to drive performance in individuals and teams.

Responsibilities

 EUC SME reporting to the ICS Lead responsible for delivering end user services and support devices used by end users for the client

 Act as a backup resource for Windows Lead providing support for Windows / VMWare / Active Directory

 Remote desktop support using Microsoft tools for providing desktop support

 SOE image build, modify and rollout as required

 Security patching for Desktops/Laptops using Microsoft tools

 Ensure all desktops and Laptops are protected with Antivirus

 Application packaging using SCCM or equivalent tools and rollout of packages

  • Provide desktop support services to users from corporate offices and offshore based TechM team
  • The role is full time and placed at Customer location, work closely with internal and external key

stakeholders including Data center support teams, BPO support team and Application support

teams

  • Excellent verbal and written communication skills – mandatory – Interaction is required at senior

business level and internal delivery teams.

  • Excellent confidence level and good attitude – mandatory - Interaction is required at senior

business level and internally delivery teams.

  • Should be customer facing and have a friendly personality.
  • KRA - Zero Escalation, Zero Surprise and Negotiator with the Customer
  • Preferred ITIL and Six Sigma background
  • Proactive management of the team members and ticketing queues to ensure SLA achievement for Incidents, Requests and Problems.
  • Manage internal team escalations to ensure there are no blockers to delivering great customer service.
  • Delivering successful Continual Service Improvement program driven through proactive service ideas.
  • Work closely with the Service Delivery Manager in all aspects of the managed services delivered for the client
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