Family Support Service jobs in Tasmania

About Us

Smart Way Disability Care is a registered NDIS provider committed to delivering high-quality, person-centred disability support services.

We are seeking a highly organised, proactive and experienced Administration Officer to join our growing team.

This position is ideal for an individual with strong administrative experience, excellent attention to detail and the ability to work independently in a busy disability services environment.

Key Responsibilities

• Manage day-to-day office administration and business correspondence.
• Maintain accurate participant records, service agreements and confidential documentation.
• Assist with NDIS compliance, quality assurance and audit preparation.
• Maintain organisational policies, procedures, registers and compliance records.
• Support staff onboarding, employee documentation and training record management.
• Assist with staff rostering, shift coordination and general workforce administration.
• Liaise professionally with participants, families, support coordinators and external stakeholders.
• Assist with NDIS invoicing, service records and general financial administration.
• Maintain and update information using Monday.com, Microsoft Office and other business management systems.
• Monitor administrative deadlines and follow up on outstanding tasks.
• Support management with operational reporting and continuous improvement activities.

Essential Requirements

• Minimum 2 years of demonstrated administrative experience, preferably within the NDIS, disability, healthcare or community services sector.
• Strong understanding of administrative processes and document management.
• Excellent written and verbal communication skills.
• High proficiency in Microsoft Word, Excel, Outlook and digital recordkeeping systems.
• Ability to multitask, prioritise workloads and meet deadlines.
• Exceptional attention to detail and organisational skills.
• Ability to work independently with minimal supervision.
• Professional approach to confidentiality and handling sensitive participant information.

Highly Desirable

• Previous experience working with an NDIS registered provider.
• Understanding of the NDIS Practice Standards and provider compliance requirements.
• Experience assisting with NDIS audits and corrective action processes.
• Familiarity with Monday.com or similar CRM and workforce management systems.
• Knowledge of NDIS invoicing, rostering, service agreements and employee onboarding.
• Understanding of SCHADS Award administrative requirements.

What We Offer

• Supportive and professional working environment.
• Opportunity to contribute to a growing disability services organisation.
• Varied responsibilities and opportunities for professional development.
• Employment arrangements negotiable based on experience and organisational requirements.

How to Apply

Please submit your updated resume and a brief cover letter outlining your relevant administrative experience, knowledge of the NDIS sector and suitability for the position.

Only applicants with relevant experience who demonstrate strong organisational skills and the ability to manage responsibilities independently will be shortlisted.

Smart Way Disability Care is committed to equal employment opportunity and a safe, inclusive workplace. Relevant pre-employment screening checks will apply according to the position's responsibilities.

Pay: From $30.00 per hour

Expected hours: 15.0 – 38.0 per week

Benefits:

• Company car
• Employee discount
• Travel reimbursement

Work Location: In person