Family Support Worker jobs in Brisbane QLD

• Permanent Full Time position based on Yugambeh Country in Loganholme.

• $85k - $100k + Super + Salary Packaging

• Meaningful work with flexible, hybrid work options

Who We Are

At Benevolent, we believe every person deserves to live life on their own terms, with dignity, respect and a sense of belonging. For over two centuries, as Australia's first charity, this belief has shaped who we are and how we work.

As a not-for-profit, independent and non-religious organisation, we are a practice-led organisation, our work is grounded in evidence and strengths‑based approaches that place people at the centre of everything we do. We walk alongside individuals, families and communities, upholding rights, amplifying voices and advocating for safer, more inclusive systems where people can thrive.

Your Opportunity

Family and Child Connect (FaCC) is a community-based intake, advice and referral service, established across Queensland to support families who are at risk of entering or re-entering the child protection system. Through brief case work (up to 6 weeks) and effective relationship building, we aim to strengthen families so children can live at home safely, free from abuse and neglect.

As a Case Worker (Child & Family Practitioner), you will engage with at-risk families (in a voluntary and involuntary nature), supporting them to make positive choices in their parenting. You will undertake an initial assessment of a family’s strengths and needs, and with the family, consider what supports and/or referral pathways may contribute to increasing safety in the home. During engagement, you will support families to build on their existing strengths, to enable them to overcome risks and increase the family’s functioning.

How You Will Contribute

• Collaborate with child protection and community services to enhance safety and family functioning at home.

• Confidence to engage with families who are referred to FaCC in a voluntary and involuntary capacity.

• Ability to complete comprehensive safety and risk assessments in the context of Child Protection and associated complexities.

• Keep accurate and timely documentation of all client interactions and related tasks.

• Liaise with key stakeholders in the community, participate in community networking and events, which includes delivering information to services about the program and supports available to families.

Your Benefits

We support our people to live their best lives, with benefits that support your wellbeing, growth and lifestyle. Here are some of the key benefits, and we'd love to tell you more.

• Salary Packaging & Perks - Maximise your take-home pay with up to $18,550 in salary packaging including entertainment and vehicle packaging options to suit your lifestyle, corporate rates/discount with selected partners.

• Flexibility & Wellbeing - Enjoy hybrid work options, monthly ADOs (12 extra days off per year for full time staff), Fitness Passport access, EAP support, and the option to purchase additional leave.

• Recognition & Growth - Competitive pay, Benevolent You Make a Difference recognition program, service rewards, long service leave after 5 years, supportive performance and career check in’s and tailored professional development opportunities.

• Cultural Inclusion - Dedicated cultural leave and support for Aboriginal and Torres Strait Islander employees, including leadership pathways and networking groups.

• Employee Networks - Connect through our diverse, employee-led networks that celebrate diversity and foster connection and allyship across shared experiences and identities

Your Skills and Experience

As an experienced Case Worker, you will have a relevant tertiary degree in Social Work, Psychology, Human Services or similar and:

• A minimum of 12 months case work or case management experience working with at risk children, young people and/or families in a child protection focused role, including experience undertaking comprehensive assessments is essential.

• Experience working with complex families who are either at risk of entering or who have had involvement with the child protection system.

• An excellent understanding of child protection issues and client vulnerabilities such as drug and alcohol use, domestic violence, mental health issues, and the impact of trauma and the effect on child behaviour and development, along with experience assessing safety and risk, and addressing child protection concerns.

• An understanding of the needs of diverse communities such as Aboriginal and Torres Strait Islander, culturally and linguistically diverse (CALD) and LGBTIQA+ communities.

• Strong organisation and time management skills, with the confidence to multi-task and prioritise competing demands in a fast-paced, ever-changing environment.

• A Current driver’s licence.

If you identify as Aboriginal and/or Torres Strait Islander peoples, then we want to hear from you. The Benevolent Society recognises and values cultural knowledge and wisdom of Aboriginal and Torres Strait Islander communities, we therefore strongly encourage you to apply. We are strongly committed to being an Employer of Choice, one who offers, provides, and practices cultural safety in our workplace.

This role aligns with the capability requirements of Individual Contributor level. Please see the Capability Framework attached to this advert to discover essential skills, values and behaviours required at this level.

Ready to make a difference?

Click 'APPLY' to send your resume and a 1-page cover letter outlining your interest and suitability for the role.

We’ll review applications and schedule interviews as suitable applications are received, so we encourage you to apply early.

Need more information or have questions? Feel free to reach out to Emma on Emma.Workman@benevolent.org.au for a friendly, confidential discussion.

• Internally this role is called a Child & Family Practitioner.

The Benevolent Society respects and promotes human rights and diversity. We are committed to building an inclusive culture where individuals from all backgrounds and identities are not only welcomed but valued. We pride ourselves on being a client safe and child safe organisation, which is why all staff and volunteers undergo comprehensive employment screening. We value relationships with local Aboriginal community and welcome applications from its members. To ensure you are best supported with your application if you have any specific needs requiring a reasonable adjustment, let us know what accommodations you require.