Field Service Engineer jobs

Kogan.com is a pioneer of Australian eCommerce. Our vision is to leverage and build technology to deliver personalised, innovating and fast customer experiences and whilst doing so being pragmatic with our solutions, scalable with our architecture, strong with our quality and not being afraid to fail quickly.

We’re looking for a Systems Administrator to join our high impact IT Operations team at Kogan.com. This is a hands on role where you’ll own and evolve the systems that keep our business running fast, secure and scalable.

You’ll work side by side with Software Engineers and teams across the business, solving real problems and delivering infrastructure that directly supports millions of customers. Your work won’t sit in the background. You’ll see it in action every day.

If you thrive in fast paced environments, enjoy meaningful ownership, and want to be part of a collaborative team that backs each other and moves quickly, this is a role where you can truly level up.

Why Kogan.com?

• • Our culture is unlike anywhere else and regardless of where you are in your career journey, we empower you to do your best work and have a big impact. Check us out https://devblog.kogan.com/ & https://goodteams.app/teams/kogan.com.
  • Work with an incredible team to solve important challenges, helping to drive Australia and New Zealand’s eCommerce future.
  • Your role has a lot of ownership, autonomy and little red tape. You’ll be empowered to achieve positive outcomes and your work will have a real impact.
  • You’ll be at the forefront of the eCommerce industry and be part of a company that are the Pioneers of eCommerce in Australia.
  • Be an Intrepreneur, playing a hands on role in shaping our strategy at our HQ.
  • A range of employee benefits such as; complimentary Kogan First Membership, team exclusive discounts, Health & Wellness program, Learning & Development and Lunch & Learns, Hackathons, Team member referral program, Company and team events and celebrations, community engagement (volunteering) and extensive career development opportunities plus loads more!

What you'll do:

• • Provide Level 2 support across Windows and macOS
  • Support internal IT systems, SaaS platforms and cloud infrastructure
  • Escalate and help resolve more complex incidents end to end
  • Assist with Microsoft stack admin including Azure, Entra ID, Intune and Windows Server
  • Support AWS and Azure hosted Windows servers including patching and access
  • Help maintain infrastructure for key business applications such as SAP
  • Monitor security and endpoint alerts and escalate where required
  • Assist with cloud migrations, integrations and tenant updates
  • Support identity and access management processes
  • Provide support for core business tools such as Atlassian, Slack and Google Workspace
  • Maintain clear documentation across systems and processes
  • Communicate incidents and updates clearly to stakeholders
  • Work with vendors on support cases under guidance
  • Collaborate with the IT team while continuing to build technical and communication skills

What you'll need:

• • 1 to 2 years experience in IT Service Desk, L2 Support or Junior Sys Admin
  • Experience in a service focused IT environment
  • Strong Windows and macOS support skills
  • Exposure to Azure, AD, Entra ID, Microsoft 365 or Google Workspace
  • Some endpoint management experience such as Intune
  • Basic Windows Server administration experience
  • Exposure to Azure or AWS environments
  • Understanding of networking fundamentals including DNS and firewalls
  • Security awareness with exposure to incident response
  • Strong troubleshooting skills with good escalation judgement
  • Clear documentation and professional communication skills
  • Comfortable providing hands on user support in a small team

To find out more about how we work, our tech stack, processes and company culture, visit https://careers.kogan.com and https://devblog.kogan.com