Completion of a Patient Service Assistant Certificate or equivalent qualification
Demonstrated commitment to quality improvement initiatives.
Effective communication skills, both written and verbal
Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice
Team player

Key Responsibilities:

Protects the rights of patients by adhering to Privacy Principles and providing an excellent standard of care.
Ensures cleanliness and neatness of patient’s environment and stock room
Ensures cleaning of the Isolation rooms is done when required.
Cleans exterior of dialysis machines, patient chairs and over-bed tables as per policy and procedures
Assists with basic food preparation and delivery of nutritional requirements to patients as well as assists with meal ordering
Serves, distributes and collects patient / visitors’ meals and refreshments
Arranges patient transport from Dialysis treatment
Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic
Monitors consumable stores and orders stock as required
Confirms delivery of stock, checks inventory and documentation
Performs stocktake when requested
Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste
Orders and pack away linen
Assist in the collection of blood samples by pathology lab, help spin blood before collection
Participates in Quality Improvements activities as required by the Dialysis Clinic Manager
Ensures/promotes a safe, secure and healthy working environment to staff and a comfortable, safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28).
Engages in internal and external in-service activities to enhance / maintain skills and knowledge

Essential Competencies:

Demonstrated organizational and problem-solving skills combined with the ability to work in a self-directed manner
Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team
Knowledge of Work Health and Safety as it relates to the role within the facility
Understanding of the Quality improvement process and risk management obligations
Demonstrated skills in food preparation and presentation
Basic office skills, including filing and answering telephone enquiries
Previous experience in patient assistant role
Basic computer literacy.

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