The City of Parramatta is going through unprecedented change and transformation as we grow and transform into a Global City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the City’s future and ensure it is culturally, socially, environmentally, and economically sustainable.

About the role

This position is responsible for working as a member of the Customer Contact Centre Team to meet and improve customer and stakeholder service delivery and respond to customer enquiries and requests in a professional and timely manner

On a daily basis you will:

Work as a member of a team to meet and improve customer and stakeholder service delivery across various channels.
Responding to customer enquiries and requests in a professional and timely manner
Developing appropriate knowledge, skills and attitude to service customer inquiries to the point where 80% of all contacts can be addressed to the customer’s satisfaction without requiring escalation
Using Council specific systems to administrate transactions on behalf of internal and external customers

About You

The successful candidate should have minimum 1-2 years' experience in Customer Service Experience in a Call Centre environment.

You will also bring:

HSC or Equivalent Experience
The ability to provide information to clients, communicate in the workplace and work effectively in a Contact Centre environment
The ability to work effectively with others to provide quality customer service, fulfill customer requests and create customer relationships

What’s on offer

We are offering a full-time permanent opportunity, with an attractive remuneration from $78, 199.90 plus 12% superannuation.

In addition, City of Parramatta also offer excellent employee benefits which include:

A range of flexible work arrangements including hybrid WFH arrangements
14 weeks paid parental leave
Access to Long Service Leave after 5 years
Central Parramatta location (Public transport at our door, discounted parking)
Significant leave benefits (up to 12 days flexi-time, 3 additional leave days at Christmas, 15 days sick/personal leave, 2 days health and wellbeing leave per year)
Learning and development opportunities

Want to know more?

Further information regarding the requirements of this role can be found in the attached Position Description .

Review our Values Flyer which outlines Council's core values and behaviours.

Alternatively for a confidential discussion please contact Bec Reel on email rreel@cityofparramatta.nsw.gov.au

How to apply

Candidates MUST apply online.

Please submit your resume and attach a Cover Letter addressing the requirements of this role.

Applications close 9pm, Sunday 14 June and will not be accepted through any other medium.

This position requires the preferred candidate to undergo a Criminal History Records check. A criminal history does not necessarily disqualify a prospective candidate from selection.

The City of Parramatta supports a Drug and Alcohol-free working environment and employees may be subject to random testing as a result.

Inclusion, Diversity and belonging lies at the heart of how we recruit at the City of Parramatta. We continue to commit to creating a diverse and inclusive workplace and hire great people with a wide variety of skills, experiences, and backgrounds. We invite candidates of all ages, people with disability, Aboriginal and Torres Strait Islander Peoples, women, ADF veterans, LGBTIQA+ and other culturally diverse groups. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

Please note you must be an Australian or New Zealand citizen or a permanent resident in Australia to apply for this position. Applicants holding valid visas may be considered for Casual or Term contracts subject to their visa work conditions.

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