Focus Group jobs in Canberra ACT

Candidate profile (title) Our team within IKEA

Candidate profile (text) - Default language At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity, and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.

Key responsibilities (title) What you need to know

Key responsibilities (text) Working at IKEA has its benefits and rewards:

• $29.65 base hourly pay rate
• Above award rates and penalty rates (including Sunday and Public Holidays)
• 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
• 24/7 access to our Employee Assistance Program for health and wellbeing support
• 15% Co-worker discount
• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
• Co-worker uniform provided
• Free Co-worker parking
• Free benefits membership (savings and discounts across retailers and service providers)
• Novated leasing and EV subscription options
• Superannuation salary sacrifice
• Fitness Passport membership available
• Bonus programme (where eligible)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional information:

• Permanent and temporary positions available ranging from 30 - 40hours/fortnight across our Sales, Customer Service, Fulfilment and Food functions.
• As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. Additionally, availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).
• We require adequate availability, without holidays booked, during the peak trading period (from mid-October 2026 to January 2027) for these positions, and weekend availability is a must.

Recruitment process and key dates:

• If your application is successful, you may be invited to complete a video screening interview as part of the recruitment process.
• If your application is progressed, you will be invited to a Group Assessment Centre at IKEA Canberra on Friday 9 October.
• If your application is successful, you will be required to start in your role on Monday 19 October and attend a 2-day Welcome induction.

Team vision ( title) About this work area

Team vision (text) We are looking for IKEA co-workers in the following departments:

Sales
Our Sales team helps customers bring their home furnishing dreams to life. By understanding customers' needs, providing product knowledge, and sharing home furnishing solutions, Sales Co-workers create inspiring shopping experiences and make it easy for customers to find the products and services that best meet their needs.

Customer
Our Customer team is at the heart of delivering a seamless customer experience. Whether welcoming customers, supporting self-service areas, assisting at check-outs, processing returns, handling cash and electronic payments accurately and efficiently, or helping with customer enquiries, this team ensures every interaction is positive, efficient and memorable.

Fulfilment
Our Fulfilment team creates a seamless customer experience by accurately picking, packing and checking orders, supporting Click & Collect handouts, coordinating deliveries and resolving order issues. Working safely and efficiently, you'll follow IKEA procedures, operate forklifts and fulfilment equipment, and collaborate with the wider team to ensure every customer receives their order on time and with care.

Food
IKEA Food brings the IKEA experience to life by serving quality, affordable meals and refreshments in a welcoming and fast-paced environment. From preparing and presenting food to maintaining high standards of food safety, cleanliness and customer service, you'll work as part of a collaborative team to create enjoyable dining experiences for every visitor while ensuring operations run efficiently and safely.

Let's connect Who you are

Let´s connect You are passionate about people and enjoy helping customers find the best solutions for their needs. You are someone who:

• Has a strong customer focus.
• Enjoys connecting and communicating with a diverse range of people.
• Thrives in a fast-paced, hands-on environment.
• Works well as part of a team and contributes to a positive workplace culture.
• Can prioritise tasks and adapt to changing business needs.
• Takes pride in delivering high standards every day.
• Shares IKEA's values and commitment to creating a better everyday life for the many people.

Local section (title) We need people like you

Local section (text) At IKEA, work is so much more than a job. Come join us!

• Living our values
• Being your unique self, while respecting and including others
• A passion for home furnishing
• Performing & delivering while learning & developing
• Having fun!