Front Desk Receptionist jobs in Byron Bay NSW

Summary:

We are seeking a Front of House and Host professional to join our team. The ideal candidate will be responsible for providing exceptional customer service being a key element f our guest journey, ensuring the smooth operation of the front of house area, working within clear systems and service procedures. This position requires excellent communication skills, a positive attitude, and the ability to work in a fast paced, structured environment.

Your Role: As a FOH host, you will be a key part of the guest journey from the moment they arrive until the moment they leave, helping manage the flow of service according to our front of house systems.

Welcome guests on arrival, explain how the venue works and set the tone for the Costa Taco experience

• Manage the entry and seating plan using our host guidelines and floor plan supporting smooth service and our hospitality standards
• Take orders, run food and handle payments using our POS and service procedures
• Keep the dining area clean, reset tables and complete opening and closing checklists
• Communicate clearly with the team to support smooth, consistent service
• Complete all opening, service and closing checklists with care and consistency, and flag any variances or issues to your supervisor.
• Bartend following our standard recipes and presentation guidelines.

What You Bring:

• Front of House experience preferred, but we will train the right person who is happy to follow systems and procedures.
• Strong attention to detail, speed, initiative and cleanliness.
• Passion for food, drinks and consistency of guest experience.
• Team player with a positive attitude and work ethic, comfortable working with clear expectations and structured ways of working.
• Confidence welcoming guests, speaking clearly and managing a door or host station in busy periods.
• Flexibility to work across lunch and dinner service, and weekend periods.