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Front of House Manager jobs in Belconnen ACT

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    • An engaging leadership style across both front and back of house teams.
    • Maintain high presentation standards that reflect the image of the Club.
    • View all The Canberra Southern Cross Club jobs - Jamison Centre jobs
    • Salary Search: Service Manager salaries in Jamison Centre ACT
    • See popular questions & answers about The Canberra Southern Cross Club
    • Recruiting, training, rostering, supervising and managing kitchen and front-of-house employees across the store’s extended trading hours;
    • Has a minimum of 1 year of experience in an administrative or similar role.
    • Assist with the administration of the carpark and the setup of new permanent parkers…
    • This is a varied role that spends 50% of the time in the office and 50% of the time working with the team on the floor.
    • Maintain high standards of presentation, cleanliness and operational efficiency.
    • Sound knowledge of food safety, HACCP and allergen management.
    • Selecting, training and supervision / upskilling of staff.
    • Flexible scheduling is required for the need of the business.
    • Team Coordination: Maintain a positive working environment and ensure effective communication between kitchen and front-of-house staff.
    • The key objective of the Front of House Attendant role is to provide excellent customer service to our patrons through the provision of food, beverage and…
    • The role is crucial to the success of the hotels and involves managing all housekeeping operations, ensuring guest satisfaction and compliance of hotel…
    • Previous management experience of minimum 1-2 years is essential.
    • Complete in-house training to keep you up to date.
  • View similar jobs with this employer
    • Handle Operations: Take on front of house & back of house portfolios like rosters, training, P&L management, forecasting, and more.
    • Knowledge of food safety, workplace safety and responsible service requirements.
    • More than three years of relevant experience in restaurant, cafe or hospitality…
    • Previous experience in a customer service, hospitality or front office environment preferred.
    • Current Responsible Service of Alcohol (RSA) certification (where…
    • Complying at all times with the requirements of the Sale of Liquor Act and to demonstrate an understanding of host responsibility.
    • Is reliable, punctual and takes ownership of their role.
    • As a Front of House Team Member you will play a key role in delivering great guest experiences and…

Job Post Details

Service Manager
The Canberra Southern Cross Club
·
3.8
Jamison Centre ACT 2614
$91,506.33 - $96,136.50 a year
Permanent, Full-time
Apply now

Job details

$91,506.33 - $96,136.50 a year
Permanent, Full-time
Jamison Centre ACT 2614

Full job description

Service Manager

Full-time | Jamison

Southern Cross Club is seeking an experienced Hospitality Manager to lead Jamison's food and beverage offering. This role is accountable for the full operational, commercial, and people performance of Jamison, ensuring industry best-practice standards, strong financial outcomes, and an exceptional customer experience for members and guests.

Reporting to the Venue Manager, you will work closely with senior operational leaders, including the Executive Chef and Food & Beverage Supervisors, to deliver a contemporary, compliant, and commercially successful venue.

About the role:

As Service Manager, you will have end-to-end responsibility for the performance of Jamison, including operations, people leadership, compliance, and brand positioning. You will lead a high-performing team, drive sales and profitability, and ensure the venue consistently reflects the standards and reputation of the Southern Cross Club.

This role suits a hospitality leader who combines strong operational discipline with energy, creativity, and a genuine passion for food, beverage, and customer experience.

Key responsibilities:

Leadership and culture

  • Lead, motivate, and develop a unified service and management team
  • Champion the Club’s vision and customer service culture
  • Foster a solution-focused, inclusive, and high-performance team environment

Operations and commercial performance

  • Manage daily restaurant operations to drive sales, profitability, and efficiency
  • Oversee stock control, cash handling, merchandising, and cost management
  • Deliver a contemporary, on-trend food and beverage offering in partnership with the kitchen team

Strategy and planning

  • Implement operational and business plans aligned with agreed budgets and objectives
  • Report on performance, risks, and variances to key stakeholders
  • Ensure the right capability and talent is in place for long-term success

Governance and compliance

  • Ensure compliance with the Liquor Act 2010, WHS requirements, and harm minimisation obligations
  • Maintain incident, complaint, and patron registers
  • Ensure safe, compliant environments for staff, members, and visitors

Sales, marketing, and brand

  • Support sales and marketing initiatives that drive revenue and strengthen the CSCC brand
  • Promote cross-collaboration with gaming, events, and other business units
  • Maintain high presentation standards that reflect the image of the Club


About you

  • Proven experience as a Restaurant Manager, F&B Manager, or equivalent senior hospitality role preferably within a club/pub setting
  • Strong commercial and financial acumen with experience managing budgets and performance
  • An engaging leadership style across both front and back of house teams
  • Excellent communication skills, with the ability to influence and engage stakeholders
  • A genuine passion for food, beverage, ambience, and customer experience
  • Sound understanding of marketing, social media, and hospitality trends
  • Awareness of sustainability, wellbeing, food safety, and WHS obligations

Why join Southern Cross Club?

  • Lead a high-profile venue within a respected and values-driven organisation
  • Autonomy to shape operations, culture, and customer experience
  • Strong support from senior leadership and shared services
  • A role that blends creativity, leadership, and commercial accountability

Company Overview

The Canberra Southern Cross Club has proudly served the Canberra community for over 50 years, channelling our profits to support over 350 community groups, making a significant impact to the lives of Canberrans. Operating across two main divisions of Hospitality and Health and Wellness. Operating licensed clubs in Woden, Tuggeranong, Jamison, and the Canberra Southern Cross Yacht Club. Four Anytime Fitness franchises and Stellar Canberra in Woden, which includes Group Exercise, Stellar Swim School, a dedicated Women’s Gym and allied Health and Wellness tenants. We live by our vision, mission and values. Our Vision is all about what we are trusted for – excellence, care and being progressive. Our Mission is why we exist – to enrich our Community and our Values are lived out each day through the CSCC Way: • Community. We care for our community, our people & our environment. • Service. We strive for excellence, providing good times & good memories. • Committed. We are accountable & act with integrity & respect. • Culture. We are collaborative, compassionate & inclusive. People who are part of the Canberra Southern Cross Club share the same values and help create a culture that ensures the success of our business.

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