Functional Support jobs
- SYENTA PTY LTDCanberra ACT
- Childcare assistance
- Travel reimbursement
- Referral program
- Professional development assistance
- Health insurance
- Vision insurance
- Incident Case Management: Manage the lifecycle of IT support tickets using internal tracking systems to meet SLA targets.
- Pay: From $6,250.00 per month.
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- SafetyIQRemote
- Assist in generating support analytics and reports to inform internal decision-making and support customer account management.
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- Arch SystemsRemote
- Health insurance
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- Bristol-Myers SquibbWestern Australia
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- ProcreateHobart TAS
- Interest or ability in video editing/creation to support user guidance.
- Respond to customer support queries with empathy, clarity, and accuracy.
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- Local Land Services AgencyNew South Wales
- Coordinate and support projects and programs, including planning, documentation, logistics and reporting.
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- NSW HealthNewcastle NSW
- Annual leave
- Gym membership
- Employee assistance program
- Salary packaging
- Responsible for the administrative support for the HR Support Services portfolio, inclusive of Human Resource (HR) transactional support.
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- Catholic Education Commission of VictoriaMelbourne VIC 3000
- Opportunities for promotion
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Sr. Payroll Assistant
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- DeloitteMelbourne VIC 3000
- Parental leave
- Paid volunteer leave
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- DeloitteMelbourne VIC 3000
- Parental leave
- Paid volunteer leave
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- Transport For NSWMacquarie Park NSW 2113
- You will provide functional leadership, offering crucial guidance and testing, ensure the adoption of best practices within your area of expertise.
Job Post Details
Job details
Pay
- From $6,250 a month
Job type
- Full-time
Location
Benefits
Pulled from the full job description
- Childcare assistance
- Travel reimbursement
- Referral program
- Professional development assistance
- Health insurance
- Vision insurance
- Dental insurance
Full job description
SYENTA PTY LTD is an Australian deep-tech additive manufacturing startup spun out from the Australian National University in 2021 that designs and builds multi-material 3D electronics printers utilizing a unique electrochemical method.
Job Title: Applications Support Associate
Location: Canberra, ACT
Job Type: Full-Time
About the Role
We are seeking an analytical Applications Support Associate to resolve software and system challenges for our internal operations. This mid-level role is an accessible step for entry-level help desk agents, tech-savvy customer service reps, or IT graduates. You will act as the link between system users and engineering teams to ensure quick issue resolution.
Key Responsibilities
Technical Problem Resolution: Troubleshoot mid-level technical issues involving software configurations, system bugs, and platform integrations.
Incident Case Management: Manage the lifecycle of IT support tickets using internal tracking systems to meet SLA targets.
Technical Documentation: Write clear, concise internal guides, troubleshooting workflows, and system FAQs.
Cross-Functional Escalation: Isolate complex software bugs and escalate them with diagnostic details to senior engineering teams.
User Onboarding & Education: Guide staff through system updates and configurations, translating technical processes into simple steps.
Requirements & Qualifications
Experience: Experience in IT service management, technical help desk, or application support.
Technical Skill Set: Familiarity with enterprise software platforms, web applications, and database lookups (SQL or API tools).
Analytical Capabilities: Strong problem-solving skills to systematically isolate system faults and application errors.
Communication Skills: Proven ability to explain technical concepts clearly to non-technical business users.
Pay: From $6,250.00 per month
Benefits:
- Childcare assistance
- Dental insurance
- Health insurance
- Life insurance
- Professional development assistance
- Referral program
- Travel reimbursement
- Visa sponsorship
- Vision insurance
Work Location: In person