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D365 FinOps Functional Support Consultant
Wild Tech
Australia
•
Hybrid work
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Job details

Pay information not provided
Hybrid work in Australia

Full job description

FinOps Functional Support Consultant (Microsoft Dynamics 365 FinOps)

Wild Tech Kuala Lumpur, Malaysia (Hybrid)

Salary: Negotiable and market related. Based on experience and skills
Eligibility: Must be legally allowed to work in Malaysia


About Wild Tech

Wild Tech is a leading provider of innovative business solutions, specialising in SME and enterprise-level ERP systems. We’re passionate about helping our clients optimise business performance and achieve strategic goals through the power of technology.

Learn more: www.wild-tech.com.au


About The Role

We’re looking for a proactive and customer-focused D365 FnO Functional Support Consultant to join our team in Malaysia. You’ll be responsible for delivering Level 1 and Level 2 support for our customers across cloud ERP platforms, with a strong focus on Microsoft Dynamics 365 Finance & Operations (D365 FinOps) and other integrated business applications. (SCM & Warehousing experience is most advantageous).

This role is ideal for someone with hands-on experience in ERP support and a passion for cloud-based solutions who’s ready to expand their knowledge across Microsoft’s modern workplace ecosystem.


What You’ll Do


  • Provide Level 1 and 2 technical support for Microsoft D365 Finance & Operations
  • Troubleshoot and resolve issues across financials, supply chain, sales, and reporting modules
  • Support users across Microsoft 365 tools (Teams, Outlook, SharePoint) and Power Platform
  • Assist in triage, resolution, and escalation of support tickets within SLAs
  • Create and maintain internal knowledge base articles
  • Communicate effectively with end users to understand their issues and guide them through solutions
  • Collaborate with senior engineers and consultants on complex issues and improvements


What We’re Looking For


  • 1–3 years of experience in IT or application support, ideally with MS Dynamics 365 FinOps and SCM Modules
  • Strong familiarity with Microsoft Dynamics 365 Finance & Operations and/or Supply Chain Management (SCM Modules)
  • Exposure to Microsoft 365 and Power Platform is highly desirable
  • Good communication skills in English, both verbal and written
  • Logical problem-solving skills and a willingness to learn
  • Experience with helpdesk/ticketing systems (e.g., Freshdesk, Zendesk, ServiceNow)
  • Hands-on in support environments – handling user tickets, troubleshooting issues, and performing functional configurations
  • Comfortable working with business users to resolve functional problems


Certifications (Preferred But Not Mandatory)


  • Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate
  • Microsoft Certified: Azure Fundamentals / Microsoft 365 Fundamentals beneficial
  • ITIL Foundation or relevant service management frameworks


Why Join Us?


  • Hands-on exposure to real Microsoft D365 FinOps environments and modern tools
  • Broaden your skills across Microsoft Cloud technologies and business systems
  • Supportive team with clear career development pathways (into consulting, engineering, or leadership)
  • Sponsored certifications and training resources


Salary & Benefits


  • Competitive MYR salary (commensurate with experience)
  • Annual performance reviews and growth opportunities
  • Flexible work options (including hybrid/remote arrangements)
  • Paid certification programs and Microsoft exam vouchers


Additional Information


  • Occasional regional travel may be required.
  • Flexibility to support project milestones outside of standard hours.
  • Applicants must have the right to work in Malaysia– sponsorship is not available.
  • Please send your CV to this job board or apply directly to jaclyn@wild-tech.com.au
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