Are you a highly organised person with a warm, genuine approach who believes that streamlined operations are the foundation for truly compassionate client care?

Are you looking for a role where you can establish a stable, long-term career as a vital support professional?

At ASK Psychology, our mission is to deliver accessible, high-quality psychological support. In your role, you'll be the essential front-facing force that ensures every client feels safe, supported, and valued from the moment they connect with us.

This is a special opportunity to be the cornerstone of our daily operations and client experience.

Your Key Responsibility: Administrative Support
This role is about cultivating a truly positive experience for everyone who interacts with our practice. Your compassionate leadership will be essential in these areas:

Creating a safe and welcoming experience for everyone who walks through our doors.
Managing client records with accuracy and confidentiality.
Scheduling and managing appointments for new and ongoing clients.
Processing payments and invoices.
Managing the schedule of 6-8 psychologists, and following up on client queries.
Responding to client emails and queries with empathy and understanding.
Providing valuable administrative support to our dedicated team of psychologists.
Understanding and executing the GP Mental Health Systems (i.e., Medicare codes, queries etc.)
Ensuring all client have their relevant paperwork up to date for appropriate Medicare claims.

What We're Looking For
We need someone who brings proven experience in leading teams and developing effective systems. We highly value:

A genuine passion for helping people and creating a welcoming atmosphere.
Exceptional organisational and multitasking abilities, allowing you to manage your workload efficiently and with a smile.
Ability to prioritise workload effectively and in a timely manner.
Clear and professional verbal and written communication.
Solid computer skills with initiative to problem solve software/computer glitches.
A proactive, "can-do" attitude.
The ability to stay calm, composed and effective, even when things get busy.
Availability 2 days/ week (9am - 4.30pm), and with the capacity and flexibility to take on more hours if required (e.g., to cover for our other receptionist's sick leave or holidays). No weekends required.
A desire to establish a long-term career in this role and with this team.
Ideally residing at a suburb close to Fremantle to ensure easy & reliable commute to work.
Bonus Points: Experience in a healthcare or psychology practice, especially familiarity with Medicare systems (i.e., GP Mental Health Treatment Plans) and the Halaxy practice management software.
Current or willing-to-obtain Working with Children Check

What We Offer
We're committed to your growth and work-life balance in this rewarding, long-term role:

On-the-job training
Staff pantry stocked with snacks, tea, and coffee to keep you energised.
Shared free onsite parking
The chance to connect and unwind with your friendly colleagues at our team get-togethers.

Ready to bring your compassion and exceptional administrative support to a team that truly values its people?

Kindly note, this is a long-term position and we are seeking a dedicated long-term partner for our practice's ongoing growth, not a student or recent graduate who is looking to gain work experience.

Apply via EMAIL. Please include your CV and a Cover Letter detailing your experience in administrative roles and why you are looking for a long-term position with our team.

Please email your application to: aurettask@askpsychology.com.au

I look forward to hearing from you! :)

Warmest Regards,
Auretta Kummar (Principal & Clinical Psychologist)