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    • Guide the delivery team to generate regular reports and updates for stakeholders to provide visibility into IT project status and outcomes.
    • Experience in IT service delivery, digital infrastructure, technology support, managed services, or business systems.
    • Issue resolution and process improvement.
    • Own end‑to‑end IT operations and service delivery for assigned business groups and value streams, ensuring service quality, customer satisfaction, and…
    • Owner of the local contract for IT services, including Voice.
    • Supporting the Cluster IT Account managers for the budget consolidation at Cluster level.
    • Service & SLA Management: Oversee the end-to-end delivery of application managed services, ensuring prompt response times, incident resolution, and high…
    • Ensure support arrangements, operational processes and service controls are established and maintained to enable reliable and sustainable service delivery.
    • Brings a strong background in IT service delivery and support within a professional services environment.
    • Support and coordinate delivery across core systems.
    • Reviewing, assessing and presenting service delivery reporting, ensuring key SLAs and deliverables are met, or providing suggestions where improvements can be…
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    • The ideal candidate will have a strong background in managing complex delivery plans, coordinating cross-functional teams, and driving continuous improvement in…
    • Coach delivery teams on integrating AI into the software delivery lifecycle.
    • Align stakeholders through clear governance, risk management and delivery updates.
    • Experience in Workday Application Management Services (AMS), managed services or service delivery management roles.
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    • Delivery exceptional service to our clients.
    • Reporting to the Divisional Executive General Manager, you'll drive strategic performance, lead a team of Senior…
    • Oversees project planning, resource allocation and service delivery.
    • Ensures service quality meets or exceeds client expectations.
    • Establishing and maintaining delivery governance, risk, issue, dependency, and RAID management while managing delivery across multiple vendors and partners.
    • Strong background in vendor management and IT service delivery.
    • Monitor service performance, trends, and KPIs to support continuous service improvement.

Job Post Details

IT Delivery Manager - job post

Daimler Truck AG
3.8 out of 5 stars
Mulgrave VIC
Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Full-time

Location

Mulgrave VIC

Benefits

Pulled from the full job description

  • Company car

Full job description

Tasks

This is us:

At Daimler Truck Financial Services, we are an integral part of Daimler Truck AG and we support the sale of trucks and buses worldwide as well as the implementation of new technologies for sustainable, autonomous and safer transport. We are one of the largest financial service providers for commercial vehicles in the world with around 1.900 employees in 21 markets and a contract portfolio of around 30 billion euros.

Daimler Truck Financial Services Australia is an integral part of our global network, with our headquarters located in Mulgrave. We provide exceptional service to customers across Australia and New Zealand. Our company thrives on values such as trust, authenticity, respect, and integrity, and our culture is shaped by the strong principles and dedication of our employees.


Your impact and responsibilities:


This role is an exciting opportunity within Daimler Truck Financial Services (DTFS) for a Delivery Manager with a passion to lead this pivotal role and provide exceptional planning and delivery of a program of projects across IT and the broader business. Based at our Head Office in Mulgrave, you will be the driver of all DTFS Australia IT related change and improvement projects. Leading and mentoring a small team with the goal of continually developing their IT delivery capability, you will strive to provide exceptional service and collaboration with all stakeholders.


Reporting into the Chief information Officer, your key responsibilities will include:
  • Develop and maintain the IT roadmap, outlining key projects and activities required to meet specific targets
  • Allocating resources including budget, personnel, and equipment, across different projects within the IT program
  • Identifying and developing risk management strategies associated with the IT program
  • Guide the delivery team to generate regular reports and updates for stakeholders to provide visibility into IT project status and outcomes
  • Lead and manage a team of IT project managers, business analysts, testers, and other staff
  • Provide leadership and guidance to members both inside and out of your team on best practices, innovation and change management along with individual development plans
  • Communicate, status updates and key milestones to senior management in order to align stakeholder expectations with IT goals
  • Define key performance indicators (KPIs) and metrics to measure the progress and success of IT projects
  • Foster a culture of continuous learning and innovation to drive ongoing improvement and optimization
  • Implement change control processes to ensure changes are documented, approved, and properly implemented


Job number: 9199 Publication period: 07/09/2026 - 07/25/2026 Location: Mulgrave/Melbourne Organization: Daimler Truck Financial Services Australia Pty Ltd Job Category: IT/Telecommunications Working hours: Full time Benefits Coaching Company car possible Internet Connection Events for employees Near-site Childcare Health Benefits Barrier-free workplace Home Office possible Mobile Phone possible Flexitime possible Parking To Location: Mulgrave, Daimler Truck Financial Services Australia Pty Ltd Contact Recruiter Name: DTAu Careers Email: dtau_careers@daimlertruck.com

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