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    • Act as a first point of contact for IT support via phone, email, and ticketing system.
    • Resolve common issues including password resets, account setup,…
    • Previous experience in IT support, service desk, or desktop support.
    • Maintain accurate records of support activities and IT assets.
    • Assist in IT support, troubleshooting, and system administration.
    • Recent graduate with a degree in IT, Computer Science, or a related field.
    • Graduate Position Full-Time Based in Australia Work Remote/From Home.
    • Remuneration is commensurate with experience.
    • Micro-service and event driven architecture.
    • Provide support to team members of all levels.
    • Experience or knowledge of network engineering, support.
    • Collaborate with cross-functional teams, external…
    • As a Graduate System Administrator, you will be responsible for the day-to-day support, configuration, and maintenance of our server and endpoint infrastructure…
    • Our MNC Client is looking for grads in Adelaide, Melbourne and Sydney.
    • The Mainframes infrastructure will continue to support mission critical environments…
    • Open to relocating for client projects in Sydney or Melbourne (relocation support provided).
    • You don’t need prior tech experience.
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    • As a Graduate AI & CX (Customer Experience) Engineer, you’ll work on real-world solutions…
    • We’re seeking ambitious graduates with a passion for technology and a desire to make an impact.
    • Wellbeing focus: We support your physical, mental and financial…
    • You must be in the final semester/ trimester of a university undergraduate or postgraduate degree , or have completed your university studies within the past 24…
    • Technical or any graduate with prior technical expertise.
    • The 09:00 and 13:00 AEST support role will also work closely with our UK and India team to support our…
    • This role is responsible performing software development, design and testing to support the testing activities in the DHT web, mobile and cloud applications.
    • 0–2 years of experience in desktop/end-user support (or fresh graduate).
    • Basic knowledge of remote support tools.
    • Provide basic remote support to end users.
    • Position No: Pool Ref 25-22 - ERA21117 & ERA21972.
    • Work Type: Fixed Term - Full Time.
    • Have you recently completed a degree in Economics, Finance, Accounting,…

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Job Post Details

Graduate IT Service Desk Analyst - job post

FYFE
3.8 out of 5 stars
Melbourne VIC
Graduate
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Graduate

Location

Melbourne VIC

Benefits

Pulled from the full job description

  • Paid training
  • Parental leave
  • Employee assistance program
  • Employee rewards program
  • Complimentary flu shots

Full job description

Fyfe is an Australian professional project services firm delivering value through integrated engineering, environment, planning and survey. We employ the best people to deliver high value projects that build our client prosperity in the defence, energy, resources, property and infrastructure sectors.

The Opportunity

We are seeking a Graduate IT Service Desk Analyst to join our Melbourne team. This role is ideal for a recent IT graduate looking to start their career in a fast-growing organisation.

You'll gain hands-on experience across core IT support functions, acting as the first point of contact for end users in a structured and supportive environment.

Responsibilities

  • Act as a first point of contact for IT support via phone, email, and ticketing system
  • Log, prioritise, and manage incidents and service requests in the ITSM platform
  • Resolve common issues including password resets, account setup, connectivity, and software support
  • Prepare, configure, and deploy end-user devices to standard build requirements
  • Maintain accurate hardware/software asset records in the CMDB/asset register
  • Escalate complex issues to senior team members or the Team Leader as required

Requirements

  • Degree or diploma in IT, Computer Science, or related field
  • Basic knowledge of Windows desktop environments
  • Familiarity with Microsoft 365 and standard business applications
  • Strong communication skills and a customer-focused approach

Why Join Fyfe

  • Career growth & development: paid training, study support, mentoring, and professional memberships
  • Culture & connection: team events, celebrations, and recognition programs
  • Health & wellbeing: wellbeing allowance, Bupa discounts, EAP support, flu shots, and skin checks
  • Flexible leave & life balance: purchase extra leave and generous parental leave
  • Employee referral rewards up to $5,000

How to Apply

If you're ready to take the next step in your career and make a meaningful impact in a growing consultancy, click Apply to submit your application.

Please note, agency applications will not be accepted. Only shortlisted candidates will be contacted.

Application deadline: Monday 15th June 2026

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