Hays Office Support jobs in Western Australia

Great businesses run on great operations. We're looking for an experienced Regional Operations & Office Support Partner to help keep our WA business running smoothly and efficiently. Working closely with regional leaders and teams, you'll be at the centre of operations, coordinating initiatives, improving processes, supporting our people, and ensuring the Perth office is a productive and welcoming place to work. This is a highly visible role that combines operational leadership, business support, office management and employee experience, making a meaningful impact across the region every day.

About the role
The Regional Operations & Office Support Partner ensures the smooth and efficient delivery of operational support across the WA business. Acting as a central point of coordination, this role streamlines processes, optimises resources, and maintains operational standards to keep critical functions running seamlessly. The role includes office support in the Perth office.

By providing a well-organised, supported environment for our people, the role enables teams to focus on delivering exceptional outcomes for clients and the business.

About You
The Operations and Office Support Partner brings to the role a combination of the following experience, skills, and attributes, including but not limited to:

• 7+ years’ experience in a similar role, operating confidently at both strategic and operational levels.
• Exceptional attention to detail, organisational skills, and time management, with a proven ability to meet deadlines.
• Strong written and verbal communication skills, with the ability to engage effectively with internal and external stakeholders.
• Proactive, adaptable, and solution-focused, with a collaborative mindset and the ability to work both independently and in a team.
• Committed to fostering an environment of trust, diversity, and inclusion.
• Advanced proficiency in MS Office tools, with strong writing skills and experience in financial management and invoicing.
• Passion for enhancing the employee experience and supporting others to succeed.
• Comfort operating in a fast-paced, changing environment with a focus on practical solutions.
• Strong judgement, problem solving, and discretion in handling sensitive matters.

The Role includes the following key elements:

Western Australia Operations

• Ensure the RGM WA is supported across WA operations with timely monthly reporting.
• Lead and support delivery of regional initiatives.
• Take an active part in the WA leadership team and support their day-to-day activities.
• Drive operational efficiency by supporting day-to-day functions, improving processes, and ensuring accurate forecasting and data integrity to within +/- 3%.
• Operational improvement: Proactively identify opportunities for operational improvement in line with industry best practice.
• Performance monitoring: track regional organisational performance and drive accountability across region to meet business targets.
• Provide operational support to the WA team.

Business Leadership and General Support

• Oversee resource management, revenue, business operation budgets, and day-to-day activities and processes.
• Other duties as required.

IMS

• Act as the primary liaison for IMS across WA, ensuring compliance with national IMS responsibilities.
• Conduct and support project health checks across WA.
• Coordinate and delegate IMS tasks across WA.

Training and Development

• Be the key contact on our internal systems (HENRI) to support for operations nationally
• Act as a trainer for HENRI (Salesforce) i.e.: project manager fundamentals, billing etc
• Oversee regional onboarding for new starters.

Office Management

• Manage the WA office that may include but isn’t limited to; travel bookings, event management, kitchen management, office policies, interacting with building management and participation in group wide initiatives.
• WHS and First Aid Officer for the Perth Office

About TSA Riley
TSA Riley is a global project consultancy with more than 1,100 specialists across Australia, New Zealand, Malaysia, Canada, the United Kingdom and Ireland. We help clients and communities realise the transformative power of their assets, partnering across the full lifecycle of property and infrastructure projects and portfolios – from planning to delivery and optimisation.

Why Join TSA Riley?
At TSA Riley, you’ll build your career across 27 sectors spanning property and infrastructure, working across diverse clients and project environments. You’ll gain exposure to project management, cost management, advisory, ESG and asset management, with opportunities to deepen your expertise or broaden your experience over time.

You’ll benefit from:

• Clear career development opportunities through GROW, our award-winning learning and development programme.
• A workplace our people are proud to be part of , recognised through Great Place to Work® certification, with approachable leaders, collaborative teams and an active social calendar.
• Strong professional networking through industry memberships and events , with opportunities for project secondments, relocation and collaboration across our global teams.
• Flexible and hybrid working arrangements that give you room to manage work, life and everything in between.
• Comprehensive wellbeing support , including generous leave options and access to our confidential Employee Assistance Programme.
• Recognition for great work through Excellence Awards, peer-to-peer recognition, work anniversary celebrations and initiatives that celebrate people who live our values.
• A supportive and inclusive culture, backed by Thrive – our award-winning DEI programme, with initiatives across accessibility, gender equity and cultural awareness.

At TSA Riley, we celebrate diversity and welcome people from all backgrounds. We are committed to creating an inclusive and accessible workplace.
If you require any adjustments during the recruitment process, please contact our People & Culture team at people@tsariley.au.