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    • Translate ambitious buying targets into achievable team goals, ensuring performance stays on track across every stage of the buying funnel.
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Job Post Details

Head of Buying Operations - job post

Carma
Australia
Permanent, Full-time
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Job details

Job type

  • Permanent
  • Full-time

Location

Australia

Full job description

At Carma, we're more than just a car company—we're on a mission to shake up the Australian automotive industry! As a digital pre-owned car dealership, we're transforming the car buying and selling experience into something seamless, transparent and genuinely enjoyable. With our diverse and collaborative team managing everything from engineering to marketing, buying to reconditioning in-house, we're powered by great people—and we'd love for you to come along for the ride.

We're looking for a Head of Buying Operations to lead one of the most critical functions in our business. This is an opportunity to take an operation that's built strong foundations and scale it to the next level. You'll lead our Buying Operations teams, optimise the customer journey from first enquiry through to vehicle purchase, and build the systems, processes and culture that will support Carma's continued growth.
If you're an operational leader who loves solving complex problems, building high-performing teams and getting stuck into the detail while keeping an eye on the bigger picture, we'd love to hear from you.
Department
Buying
Employment Type
Permanent - Full Time
Location
Carma HQ
Workplace type
Onsite
Reporting To
Peter Willis

What you'll be doing:

  • Lead and develop our Buying Operations teams across Customer Buying, Buying Customer Experience (BCX) and Inspections, creating a high-performing, customer-first culture.
  • Coach and support Team Leads and Managers through regular performance conversations, development plans and strong operational rhythms.
  • Translate ambitious buying targets into achievable team goals, ensuring performance stays on track across every stage of the buying funnel.
  • Monitor daily and weekly operational performance, identifying bottlenecks and implementing improvements before they impact results.
  • Own and optimise the end-to-end Sell to Carma customer journey, improving conversion rates, customer satisfaction and operational efficiency.
  • Dive deep into frontline processes to understand how work gets done, then identify opportunities to simplify, automate and scale.
  • Partner with People on workforce planning, hiring and organisational design to ensure the team stays ahead of business growth.
  • Support the launch of new Sell to Carma sites through effective capacity planning, resourcing and operational readiness.
  • Build strong relationships across Buying, Strategy & Business Operations, Compliance, Valuations and Onboarding to deliver business-wide improvements.
  • Stay connected to frontline operations by attending inspections, visiting sites and spending time with the team to maintain quality and identify improvement opportunities.
  • Use data and reporting to identify trends, solve operational challenges and make informed commercial decisions.
  • Please note this position is based in our Alexandria Head Office and will require regular travel across our Sydney inspection sites.

Okay, let's talk about you:

  • You have significant experience leading large customer-facing operations in fast-paced, high-growth environments.
  • You've successfully built and scaled operational teams, ideally across contact centres, field operations or multi-site businesses.
  • You're an experienced people leader who knows how to develop leaders, build strong cultures and confidently manage performance.
  • You enjoy balancing strategic thinking with hands-on execution and aren't afraid to jump into the detail to understand how things really work.
  • You're highly commercial and comfortable working towards ambitious operational and customer targets.
  • You're naturally curious and always looking for ways to improve processes, customer experience and team performance.
  • You build strong relationships and influence stakeholders across multiple teams and levels of the business.
  • You're highly data-driven and use insights to make decisions, prioritise work and drive continuous improvement.
  • You're confident using CRM platforms, reporting tools and operational systems.
  • You have a growth mindset, thrive in ambiguity and enjoy building structure as businesses scale.
  • A valid driver's licence is essential.

What's in it for you?

  • Join a high-growth business where you'll play a key role in shaping one of Carma's most important operational functions.
  • Work with an ambitious, collaborative team that's passionate about changing the way Australians buy and sell cars.
  • Make a genuine impact with the autonomy to improve processes, build teams and influence business outcomes.
  • We love social events—from parties and go-karting to bake sales, there's something for everyone.
  • Enjoy discounts on Carma cars, parts and NRMA cover.

About Carma

Who we are
Carma was founded in 2021 with a bold vision to reinvent Australia’s pre-owned car experience for the better. The idea attracted multi-million dollar backing from investors, and Carma has grown exponentially ever since. We’ve sold thousands of cars and delighted countless customers, who love our innovative approach! In a short time, we’ve come a long way, named as one of the AFR’s Most Innovative companies, recognised in a number of prestigious awards – and the journey has only just begun.
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