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    • Salary Search: Response Team (Help Desk) Level 1 salaries in Perth WA
    • Experience in a service desk, help desk, technical support or customer service environment.
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    • Review and support Level 1 ticket triage, providing guidance and quality oversight where appropriate.
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    • Provide level 1 and 2 support via phone, email, and online tools, assisting Partners and employees with any problems and queries regarding the use of IT…
    • You'll be someone who enjoys solving problems, takes ownership, and delivers a high level of customer service.
    • Strong troubleshooting and analytical skills.
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    • Act as the first point of contact for IT support requests, logging and triaging…
    • 1–2 years' experience in an IT Service Desk or Technical Support role.
    • Provide Level 1 and Level 2 technical support across hardware, software, networking and…
    • In this role, you will provide Level 1 & 2 support across IT systems, applications, and audiovisual (AV) hearing room technology, ensuring reliable operations…
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    • Accrue up to an extra 12 days of leave per year through our Life Days program.
    • Your work will directly contribute to maintaining the reliability and…
    • In this role, you will provide Level 1 & 2 support across IT systems, applications, and audiovisual (AV) hearing room technology, ensuring reliable operations…
    • 2+ years’ experience in an IT helpdesk/service desk role.
    • Provide Level 1 IT support via phone, email, ticketing system, and in person.
    • Full Time (Mon to Fri).
    • You are expected to have excellent customer service and communication skills. *.
    • This role will be ideal for someone who is currently…
    • Accept and resolve tickets from the Level 1 Service Desk as well as monitor and administer storage technologies, including SAN/NAS, block and file storage.

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Job Post Details

Response Team (Help Desk) Level 1 - job post

TechBrain
Perth WA
Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Full-time

Location

Perth WA

Full job description

Help Desk & IT Support
Response Team

Response Team (Help Desk) Level 1

Full-Time

Perth, CBD, Inner & Western Suburbs


Response Team (Help Desk) Level 1 – Perth/Sydney

The Team

We are a vibrant socially minded group with a mission to tackle homelessness through active contribution to On My Feet and a vision to be the most trusted SME IT Department in Australia.

The Technical Group is made out of three teams that work together to provide outstanding support to our clients.- The Response Team, the NetAdmin Team and the Project Services Team.

Our Team Members are:

  • Client focused, creating strong relationships.
  • Able to explain tech to non-tech people.
  • Lovers of technology and learning, so they have diverse and varied IT skills and knowledge.
  • Able to work in a fast paced environment.
  • Excellent verbal communicators.
  • People who love being part of a great team, working together with common purpose and aspirations, whilst still creating opportunities to have fun.

The Opportunity

Due to continued Company growth we have yet again promoted one of the Response Team to the NetAdmin team and this has created an opportunity for a new team member to join the Response Team in this brand new position.

This is an exciting opportunity to be part of a business that is growing strongly and poised to become the Managed Service Provider of choice for clients and employees alike. As a member of the Response Team you will have the opportunity to contribute directly to the success of the company by not only providing an excellent service to our clients and their team members, but by building outstanding client relationships to ensure that they feel like valued members of the TechBrain family. And we want you to join us!

More details on how TechBrain can supercharge your career can be found here: https://www.techbrain.com.au/careers

Reporting to the Response Team – Team Lead, you will be based at our West Perth office working with our predominantly CBD based clients in the mid-market space (20-200 seats). This is the right role for a candidate that wishes to specialize in a career that delivers solutions to this market.

We would like to hear from you if you can meet some to all of the following requirements:

  • A funky pair of socks (but if you don’t, we will give you get some when you start and on your birthday).
  • Highly skilled client support and relationship management skills.
  • The ability to assist non-technical people understand technical aspects.
  • Exceptional planning and organisation skills.
  • Strong attention to detail.
  • High level written and documentation skills.
  • Excellent troubleshooting skills
  • Knowledge of Windows 10 and Office 365
  • Knowledge of hardware configurations
  • Knowledge of network configurations
  • Current WA Drivers License
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