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Help Desk Level 1 jobs

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    • Answering help desk calls and support tickets.
    • Join I.T. how to and help us deliver amazing technology experiences every day.*.
    • View all IT how to jobs - Geelong jobs - Helpdesk Technician jobs in Geelong VIC
    • Salary Search: Level 1 Help Desk Technician salaries in Geelong VIC
    • Client focused, creating strong relationships.
    • Lovers of technology and learning, so they have diverse and varied IT skills and knowledge.
    • The Service Desk Analyst provides Level 1 and Level 2 ICT support within a mission-critical network monitoring and operational support environment.
    • Experience in a service desk, help desk, technical support or customer service environment.
    • Diagnose, troubleshoot and resolve Tier 1 technical issues using…
    • 1 years of working on a technical service desk or similar support environment.
    • High level of experience in Office 365 applications support.
    • Minimum of 1 to 3 years of experience in an IT support role or helpdesk / service desk environment.
    • Demonstrated high level of interpersonal and communication…
    • Provide first-level troubleshooting and resolution for local and remote staff.
    • Act as the first point of contact for IT support requests, logging and triaging…
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    • Minimum 1 Year previous MSP or Service Desk related experience (highly desirable, not essential).
    • Time management and Prioritisation: Able to prioritise tasks,…
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    • Accrue up to an extra 12 days of leave per year through our Life Days program.
    • Your work will directly contribute to maintaining the reliability and…
    • 1–2 years' experience in an IT Service Desk or Technical Support role.
    • Provide Level 1 and Level 2 technical support across hardware, software, networking and…
    • Provide practical support and knowledge sharing to Level 1 technicians.
    • This is a great opportunity for someone with solid MSP experience who enjoys solving…
    • The Service Desk Analyst provides Level 1 and Level 2 ICT support within a mission-critical network monitoring and operational support environment.
    • Provide Level 1 and Level 2 remote and onsite technical support to business clients.
    • $75,000 to $80,000 per annum + Superannuation | Full-Time, Permanent*.
    • Managing Performance: Sets clear expectations, has regular 1 on 1 meetings, and is focused on continual improvement.
    • Advises and assists where necessary.

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desk job no experience
Level 1 Help Desk Technician
IT how to
Geelong VIC 3220
$52,880 - $65,680 a year
Permanent, Full-time
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Job details

$52,880 - $65,680 a year
Free drinks, Employee mentoring program, Free food, Salary packaging, Company car, Work from home, Opportunities for advancement
Permanent, Full-time
Geelong VIC 3220

Full job description

LEVEL 1 HELP DESK TECHNICIAN

Join One of Victoria’s Fast-Growing IT Teams!

Love Technology?

Love Helping People?

Start Your IT Career With Us!

At I.T. how to, we're not your average IT company.

We're a fast-growing Managed Service Provider (MSP) supporting businesses across Geelong, Colac, Ballarat, Melbourne and beyond. Our mission is simple: deliver amazing technology experiences and exceptional customer service.

We're looking for an enthusiastic, positive and driven Level 1 Help Desk Technician who loves solving problems, learning new technology, and making customers smile.

Whether you're starting your IT journey or looking to take the next step, this is an opportunity to work with a supportive team that genuinely invests in your growth.

What You'll Be Doing

Every day is different!

You'll be helping our clients with:

Resolving PC, laptop and hardware issues

Supporting Microsoft 365, Teams and Outlook

Password resets and user account management

Troubleshooting printers, internet and connectivity problems

Setting up new computers and devices

Answering help desk calls and support tickets

Assisting senior engineers with projects and deployments

Delivering outstanding customer service every day

What We're Looking For

You don't need to know everything.

We're looking for attitude, enthusiasm and willingness to learn.

You'll fit right in if you:

✔ Love technology

✔ Enjoy helping people

✔ Have excellent communication skills

✔ Are reliable and motivated

✔ Have strong problem-solving skills

✔ Can work independently and in a team

✔ Have a positive, can-do attitude

✔ Want a long-term career in IT

Bonus Points For

Experience with:

  • Microsoft 365
  • Windows 11
  • Active Directory
  • Teams
  • Networking fundamentals
  • ConnectWise or other ticketing systems
  • Cybersecurity awareness
  • AI

What You'll Get

Career Growth

Learn from experienced engineers and gain exposure to a wide range of technologies.

Competitive Salary

Salary package based on experience.

Training & Certifications

We'll help you continue building your skills.

Great Team Culture

Work with a supportive team that celebrates wins and helps each other succeed.

Fun Working Environment

Regular team events, collaboration and a workplace where your ideas matter.

Real Opportunities

We're growing quickly, creating opportunities for advancement into Level 2, Projects, Cyber Security, Cloud and Leadership roles.

Why Join I.T. how to?

At I.T. how to, we believe people come first.

We're passionate about technology, customer service and helping our team members build successful careers. You'll work alongside experienced professionals, learn every day, and make a genuine impact for businesses that rely on us.

If you're hungry to learn, excited by technology and ready to join an energetic team, we'd love to hear from you.

Apply Now

Send your resume and a short introduction telling us:

Why you want a career in IT and why you'd be a great fit for the I.T. how to team.

Email: hr@ithowto.com.au

⚡ Not Just Looking for Another Job?Looking for a Career, Mentors, Growth and a Team That Has Your Back?

Join I.T. how to and help us deliver amazing technology experiences every day.

Pay: $52,880.00 – $65,680.00 per year

Benefits:

  • Company car
  • Employee mentoring program
  • Free drinks
  • Free food
  • Salary packaging
  • Work from home

Work Location: In person

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