Skip to main content
Post your resume and find your next job on Indeed!

Help Desk Level 1 jobs

Sort by: -
    • Client focused, creating strong relationships.
    • Lovers of technology and learning, so they have diverse and varied IT skills and knowledge.
    • In this role, you'll deliver level 1 technical support to our staff across Australia and New Zealand via multiple support channels.
    • Experience providing Level 1 and/or Level 2 IT support.
    • Provide Level 1 and Level 2 support for computer systems, networks and IT services.
    • Experience providing Level 1 and/or Level 2 IT support.
    • Provide Level 1 and Level 2 support for computer systems, networks and IT services.
    • Provide Level 1 and Level 2 technical support in line with ITIL service management practices.
    • Support service desk operations, including device builds, floor…
    • Coordinate, collaborate, and escalate incidents and requests within established service levels.
    • Perform first-level investigation, diagnostics, and…
    • Mentor and provide technical guidance to Level 1 Service Desk Analysts.
    • Provide second-line support for incidents and service requests escalated from Level 1.
    • Respond to phone calls and emails in relation to level 1 technical support.
    • As a Service Desk Analyst, you will respond to phone and email queries, alerts from…
    • Provide Level 2 support for technical and operational incidents escalated by Level 1 teams.
    • Review and support Level 1 ticket triage, providing guidance and…
    • Experience working in IT support or help desk environments.
    • Monitor response and resolution targets to help maintain agreed service levels.
    • Familiarity with ITSM tools and service desk best practices.
    • Collaborate with Level 1 and Level 3 teams to ensure consistent service delivery.
    • Six (6) months experience in IT operations or providing Tier 0/1 IT support is required.
    • As part of the DT systems support team, provide Tier 1 operational…
    • A minimum of 1 years’ experience in an IT Service Desk, technical support or customer-facing technology role.
    • Employment Type: Permanent full time.
    • Ensures data integrity within the service desk system by accurately categorising all incidents and logs.
    • Minimal experience in service desk support, including…
  • View similar jobs with this employer
    • Resolve escalated service desk incidents and requests in line with defined SLAs.
    • Proven experience in ICT support environments (service desk, operations, or…

Job Post Details

Response Team (Help Desk) Level 1 - job post

TechBrain
Perth WA
Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Full-time

Location

Perth WA

Full job description

Help Desk & IT Support
Response Team

Response Team (Help Desk) Level 1

Full-Time

Perth, CBD, Inner & Western Suburbs


Response Team (Help Desk) Level 1 – Perth/Sydney

The Team

We are a vibrant socially minded group with a mission to tackle homelessness through active contribution to On My Feet and a vision to be the most trusted SME IT Department in Australia.

The Technical Group is made out of three teams that work together to provide outstanding support to our clients.- The Response Team, the NetAdmin Team and the Project Services Team.

Our Team Members are:

  • Client focused, creating strong relationships.
  • Able to explain tech to non-tech people.
  • Lovers of technology and learning, so they have diverse and varied IT skills and knowledge.
  • Able to work in a fast paced environment.
  • Excellent verbal communicators.
  • People who love being part of a great team, working together with common purpose and aspirations, whilst still creating opportunities to have fun.

The Opportunity

Due to continued Company growth we have yet again promoted one of the Response Team to the NetAdmin team and this has created an opportunity for a new team member to join the Response Team in this brand new position.

This is an exciting opportunity to be part of a business that is growing strongly and poised to become the Managed Service Provider of choice for clients and employees alike. As a member of the Response Team you will have the opportunity to contribute directly to the success of the company by not only providing an excellent service to our clients and their team members, but by building outstanding client relationships to ensure that they feel like valued members of the TechBrain family. And we want you to join us!

More details on how TechBrain can supercharge your career can be found here: https://www.techbrain.com.au/careers

Reporting to the Response Team – Team Lead, you will be based at our West Perth office working with our predominantly CBD based clients in the mid-market space (20-200 seats). This is the right role for a candidate that wishes to specialize in a career that delivers solutions to this market.

We would like to hear from you if you can meet some to all of the following requirements:

  • A funky pair of socks (but if you don’t, we will give you get some when you start and on your birthday).
  • Highly skilled client support and relationship management skills.
  • The ability to assist non-technical people understand technical aspects.
  • Exceptional planning and organisation skills.
  • Strong attention to detail.
  • High level written and documentation skills.
  • Excellent troubleshooting skills
  • Knowledge of Windows 10 and Office 365
  • Knowledge of hardware configurations
  • Knowledge of network configurations
  • Current WA Drivers License
Let Employers Find YouUpload Your Resume