Help Desk Support jobs
- IT how toGeelong VIC 3220
- Answering help desk calls and support tickets.
- Join I.T. how to and help us deliver amazing technology experiences every day.*.
- View all IT how to jobs - Geelong jobs - Helpdesk Technician jobs in Geelong VIC
- Salary Search: Level 1 Help Desk Technician salaries in Geelong VIC
- CapgeminiMelbourne VIC
- Experience in customer‑service roles, with the ability to support users professionally.
- Basic understanding of troubleshooting and exposure to IT environments…
- View all Capgemini jobs - Melbourne jobs
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- CapgeminiMelbourne VIC
- Experience in customer‑service roles, with the ability to support users professionally.
- Basic understanding of troubleshooting and exposure to IT environments…
- View all Capgemini jobs - Melbourne jobs
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- TechBrainPerth WA
- Highly skilled client support and relationship management skills.
- Client focused, creating strong relationships.
- Exceptional planning and organisation skills.
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- Salary Search: Response Team (Help Desk) Level 1 salaries in Perth WA
- Acquire Technology SolutionsPerth WA 6000
- Experience in a help desk, service desk or desktop support role is desirable but not essential.
- Act as the first point of contact for all IT support requests…
- AI TalentBarangaroo NSW 2000
- Demonstrated experience in an ICT support, help desk, or technical services role.
- Experience supporting users in a call centre or high-volume help desk…
View similar jobs with this employerCentorrino TechnologiesHoward Springs NT- A passion for providing exceptional customer service, demonstrated through your ability to help people fix technical issues with their computers and other…
- Michael HillGreater Brisbane QLD
- Logging, managing and prioritising support requests.
- Providing first-line support via phone and ticketing systems.
- Pyramid Global TechnologiesVictoria
- Comply with procedures and support the customers to meet its duties under the relevant safety and environmental legislation.
- RedoxMinto NSW
- Triage support requests, troubleshoot and provide first / second level support.
- Answer incoming calls and monitor support queues for the IT helpdesk.
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- CapricornPerth WA
- Two additional days of paid leave to support moments that matter to you.
- Customer Service Excellence: Communication, active listening, and empathy skills for…
- Queensland GovernmentBrisbane QLD
- This support includes front-end user support via phone or remote access, clinic build and modifications, outpatient data provision, data quality audits and…
- The Royal Zoological Society of SA IncAdelaide SA 5000
- Demonstrated experience providing technical support in a user-focused ICT environment.
- Provide technical support: Deliver Level 1 and Level 2 ICT support,…
- Direct ITSurry Hills NSW 2010
- Maintaining ICT knowledge base with system documentation, procedures and help sheets.
- Providing client support to users and ensuring that user’s requests are…
View similar jobs with this employerComwire ITHindmarsh SA 5007- Provide telephone and ticketing support to internal and external customers;
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- Victorian GovernmentMelbourne VIC
- Scholarships and grants to support ongoing learning.
- This includes the support of, however not limited to, communications technologies, desktop support and…
- View all Victorian Government jobs - Melbourne jobs
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Level 1 Help Desk Technician
Level 1 Help Desk Technician
Job details
Full job description
LEVEL 1 HELP DESK TECHNICIAN
Join One of Victoria’s Fast-Growing IT Teams!
Love Technology?
Love Helping People?
Start Your IT Career With Us!
At I.T. how to, we're not your average IT company.
We're a fast-growing Managed Service Provider (MSP) supporting businesses across Geelong, Colac, Ballarat, Melbourne and beyond. Our mission is simple: deliver amazing technology experiences and exceptional customer service.
We're looking for an enthusiastic, positive and driven Level 1 Help Desk Technician who loves solving problems, learning new technology, and making customers smile.
Whether you're starting your IT journey or looking to take the next step, this is an opportunity to work with a supportive team that genuinely invests in your growth.
What You'll Be Doing
Every day is different!
You'll be helping our clients with:
Resolving PC, laptop and hardware issues
Supporting Microsoft 365, Teams and Outlook
Password resets and user account management
Troubleshooting printers, internet and connectivity problems
Setting up new computers and devices
Answering help desk calls and support tickets
Assisting senior engineers with projects and deployments
Delivering outstanding customer service every day
What We're Looking For
You don't need to know everything.
We're looking for attitude, enthusiasm and willingness to learn.
You'll fit right in if you:
✔ Love technology
✔ Enjoy helping people
✔ Have excellent communication skills
✔ Are reliable and motivated
✔ Have strong problem-solving skills
✔ Can work independently and in a team
✔ Have a positive, can-do attitude
✔ Want a long-term career in IT
Bonus Points For
Experience with:
- Microsoft 365
- Windows 11
- Active Directory
- Teams
- Networking fundamentals
- ConnectWise or other ticketing systems
- Cybersecurity awareness
- AI
What You'll Get
Career Growth
Learn from experienced engineers and gain exposure to a wide range of technologies.
Competitive Salary
Salary package based on experience.
Training & Certifications
We'll help you continue building your skills.
Great Team Culture
Work with a supportive team that celebrates wins and helps each other succeed.
Fun Working Environment
Regular team events, collaboration and a workplace where your ideas matter.
Real Opportunities
We're growing quickly, creating opportunities for advancement into Level 2, Projects, Cyber Security, Cloud and Leadership roles.
Why Join I.T. how to?
At I.T. how to, we believe people come first.
We're passionate about technology, customer service and helping our team members build successful careers. You'll work alongside experienced professionals, learn every day, and make a genuine impact for businesses that rely on us.
If you're hungry to learn, excited by technology and ready to join an energetic team, we'd love to hear from you.
Apply Now
Send your resume and a short introduction telling us:
Why you want a career in IT and why you'd be a great fit for the I.T. how to team.
Email: hr@ithowto.com.au
⚡ Not Just Looking for Another Job?Looking for a Career, Mentors, Growth and a Team That Has Your Back?
Join I.T. how to and help us deliver amazing technology experiences every day.
Pay: $52,880.00 – $65,680.00 per year
Benefits:
- Company car
- Employee mentoring program
- Free drinks
- Free food
- Salary packaging
- Work from home
Work Location: In person