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    • The successful candidate should have a strong customer service/help desk orientation and be able to diagnose and resolve technical software issues.
    • View all Phoenix Data Systems, Inc. jobs - Remote jobs
    • Salary Search: Technical Support Specialist salaries in Remote
    • You will bring experience in customer service, with a strong interest in technology or proven ability to provide technical support.
    • Experience: 1–2 years of experience in a customer service, helpdesk, or general office support role.
    • Collaboration: Work alongside tech teams and external…
    • Provide first-level IT support via phone, email and service desk requests.
    • Experience using IT service desk or ticketing systems.
    • Demonstrated experience in an ICT support, help desk, or technical services role.
    • Experience supporting users in a call centre or high-volume help desk…
    • Solid Microsoft 365 administration and support experience.
    • An IT Support Specialist to own frontline helpdesk support and grow into broader systems…
  • View similar jobs with this employer
    • Provide technical support to staff and students with a variety of IT issues.
    • Administer and support the school's IT infrastructure, including servers, networks,…
    • One year of experience supporting customers via email in similar tech support roles.
    • Becoming familiar with and being able to use support documentation and…
    • Experience: Experience in IT service management, technical help desk, or application support.
    • Incident Case Management: Manage the lifecycle of IT support…
    • Access ongoing training, certification support, and clear pathways for career advancement within the ICT field.
    • Job Type: Full-time, Permanent.
    • The Help Desk serves as a central communication hub, coordinating service requests and support tasks.
    • CELS (Central Equipment Loan Service) provides and manages…
    • A passion for providing exceptional customer service, demonstrated through your ability to help people fix technical issues with their computers and other…
    • Highly skilled client support and relationship management skills.
    • Client focused, creating strong relationships.
    • Exceptional planning and organisation skills.
    • Provide general IT support for the business and platform.
    • You will assist with general IT support, platform testing, troubleshooting, system setup, user support…
    • Document support requests, resolutions, and recurring technical issues for internal reference.
    • Provide first-line technical support for hardware, software, and…

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Job Post Details

Technical Support Specialist - job post

Phoenix Data Systems, Inc.
Remote
Full-time

Job details

Job type

  • Full-time

Benefits

Pulled from the full job description

  • Health insurance
  • Annual leave
  • Dental insurance
  • Life insurance

Full job description

Position Overview

This role primarily supports customers across the United Kingdom and requires excellent communication skills and a customer-focused mindset.

The Technical Support Specialist is responsible for resolving software and hardware user inquiries received via telephone and email. The successful candidate should have a strong customer service/help desk orientation and be able to diagnose and resolve technical software issues. We are willing to train someone with a good attitude.

Key Responsibilities

  • Deliver professional and top-quality customer service to all customers while performing within departmental targets
  • Provide technical support to customers pertaining to installations, upgrades, operational and technical issue resolution
  • Document all customer interactions consistently, thoroughly and free of grammatical errors
  • Communicate issues clearly and effectively to both customers and internal departments

Required Qualifications and Skills

  • BA or BS in Information Systems, 2 years related experience or an equivalent combination of education and experience
  • Experience with Microsoft Office products, Windows Server, Windows OS, Apple iOS, and Android OS
  • Excellent verbal and written communication skills to interact effectively with customers

Preferred Skills

  • Microsoft SQL Server experience
  • Microsoft Web Server (IIS)
  • Experience with quality assurance practices and methodologies

Benefits

  • Monthly phone and internet allowances
  • Employer pension and National Insurance contributions
  • Life Insurance
  • Business travel insurance
  • Bonuses
  • TS Commissions
  • Paid UK public holidays
  • Generous annual leave in line with UK employment standards

Please forward your CV with salary requirements to HR@goaims.com

No phone calls, please

Company Overview

Phoenix Data Systems, Inc. is an established leader in Computerized Maintenance Management Software (CMMS) serving 3,000 hospitals with over 35 years of experience in the industry.

Our employees enjoy a work environment that encourages skill improvement and personal growth with collaborative office culture.

Job Type: Full-time

Benefits:

  • Dental insurance
  • Health insurance
  • Life insurance

Work Location: Remote

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