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    • Deliver excellent customer service while maintaining accurate support records.
    • Provide Level 1 and Level 2 technical support to customers and internal users.
    • The ideal candidate will troubleshoot problems, manage support requests, and help maintain efficient IT operations.
    • Experience in IT help desk, desktop support, or technical support roles.
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    • Paid training and certification support.
    • Maintain accurate documentation of support requests and resolutions.
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    • Experience: Experience in IT service management, technical help desk, or application support.
    • Incident Case Management: Manage the lifecycle of IT support…
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    • Highly skilled client support and relationship management skills.
    • Client focused, creating strong relationships.
    • Exceptional planning and organisation skills.
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    • Paid training and certification support.
    • Maintain accurate documentation of support requests and resolutions.
    • Install, configure, and maintain desktops, laptops…
    • Previous experience in IT support, desktop support, or help desk is preferred.
    • Document support requests, resolutions, and asset information.
    • Provide general IT support for the business and platform.
    • You will assist with general IT support, platform testing, troubleshooting, system setup, user support…
    • Experience in helpdesk and technical support roles, providing effective troubleshooting and user assistance.
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    • Ensure all case notes, resolutions, and customer communications are clearly documented to support knowledge sharing and continuous service improvement.

Job Post Details

IT Support Specialist - job post

InteliCare Holdings Ltd (ASX: ICR)
Perth WA
From $6,250 a month - Full-time

Job details

Pay

  • From $6,250 a month

Job type

  • Full-time

Location

Perth WA

Benefits

Pulled from the full job description

  • Childcare assistance
  • Professional development assistance
  • Parental leave
  • Health insurance
  • Vision insurance
  • Dental insurance
  • Life insurance

Full job description

InteliCare Holdings Ltd (ASX: ICR) is an Australian technology company that develops AI-powered software solutions for aged care and disability support services, focusing on predictive care, monitoring, and operational efficiency in healthcare environments.

For an IT Support Specialist / Product Support Analyst role like the one at InteliCare Holdings Ltd, the responsibilities typically include:

Job description

Provide Level 1 and Level 2 technical support to customers and internal users.

Diagnose and resolve software, hardware, and connectivity issues.

Support cloud-based applications and SaaS platforms.

Respond to support tickets, emails, and phone enquiries within service-level targets.

Install, configure, and maintain user accounts and devices.

Train customers on how to use the company's software.

Escalate complex technical issues to engineering or product teams.

Document incidents, solutions, and knowledge base articles.

Test new software releases and provide feedback to developers.

Deliver excellent customer service while maintaining accurate support records.

Pay: From $6,250.00 per month

Benefits:

  • Childcare assistance
  • Dental insurance
  • Health insurance
  • Life insurance
  • Maternity leave
  • Parental leave
  • Professional development assistance
  • Visa sponsorship
  • Vision insurance

Work Location: In person

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