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Help Desk Support jobs in Sydney NSW

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    • Maintaining ICT knowledge base with system documentation, procedures and help sheets.
    • Providing client support to users and ensuring that user’s requests are…
    • You work through problems logically and know when to ask for help.
    • Work within a team to support broad and varied systems from leading vendors.
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    • Demonstrated experience in an ICT support, help desk, or technical services role.
    • Experience supporting users in a call centre or high-volume help desk…
    • Describe your experience providing IT support, help desk support or customer service across phone, messaging, ticketing system or in-person channels.
    • 1–2 years’ experience in IT support, service desk, desktop support or a similar technical support role.
    • Provide first-line IT support for incidents and service…
    • Your role will be to provide friendly and knowledgeable support to customers with a positive, can-do attitude.
    • Why You'll Love Working Here:
    • Health & wellbeing support including birthday leave.
    • Contribute to service desk process improvements and project delivery.
    • Salary: $90–$100K incl.
    • Triage support requests, troubleshoot and provide first / second level support.
    • Answer incoming calls and monitor support queues for the IT helpdesk.
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    • Previous experience with Ticketing systems and remote support software.
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    • Maintain accurate records, documentation and support procedures.
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    • 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience.
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    • Providing technical support via phone, email and remote support tools, with some work in a service desk or call centre environment as required.
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    • Experience in customer‑service roles, with the ability to support users professionally.
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Job Post Details

ICT Customer Support Officer - job post

Direct IT
8 Hill Street, Surry Hills NSW 2010
$80,000 - $100,000 a year - Full-time

Job details

Pay

  • $80,000 - $100,000 a year

Job type

  • Full-time

Location

8 Hill Street, Surry Hills NSW 2010

Full job description

Direct IT requires the services of an ICT Support Officer to accurately record, administer and manage lifecycle of assets and software licences through our ICT asset management system

This is a full time position with a base salary of circa $80-90k, plus super.

Your tasks will include:-

  • Maintaining ICT knowledge base with system documentation, procedures and help sheets
  • Proactively monitor system security patches and malware updates to ensure currency and correct deployment
  • Proactively administering backup and recovery operations by maintaining and monitoring backup equipment and data
  • Analysing backup issues and report findings to ICT Manager
  • Undertaking some web or system development as required
  • Regularly backup and manage the client Internet sites, ensuring security patches for modules are tested on the test site prior to updating the live site
  • Producing and running system and network monitoring reports and utilities
  • Accurately administrating and managing the Helpdesk system and processes
  • Providing client support to users and ensuring that user’s requests are understood, properly documented and prioritised
  • Responding to assigned job requests in a timely fashion and communicating with or escalate to other team members to optimise client response times

Job Types: Full-time, Permanent

Pay: $80,000.00 – $100,000.00 per year

Work Location: In person

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