Skip to main content
Post your resume and find your next job on Indeed!

Help Desk Support jobs in Sydney NSW

Sort by: -
    • Monitor and resolve service desk tickets, focusing on level one and level two support.
    • Providing 1st and 2nd level IT support, answering support queries via…
    • Ability to provide support via remote assistance software.
    • As an IT Service Desk Analyst you will be responsible for delivering first‑level technical support to…
    • Answering technical support calls, emails, or support tickets.
    • Customer service and technical support skills.
    • Providing remote support to users and clients.
    • Knowledge and experience working in a desktop support role, with robust troubleshooting skills.
    • Consult with various partners and support teams to achieve the…
    • With a true passion for customer service, you will be committed in providing high quality technical support across all areas of the organisation.
    • Update and maintain accurate records in the service desk software.
    • Experience working in a Service Desk, IT Support, or Customer facing support role.
    • Hardware support and asset management.
    • A natural communicator who enjoys helping others and providing friendly, professional support; and.
    • Provide Level 2 support for technical and operational incidents escalated by Level 1 teams.
    • Proven experience as a Service Desk Analyst or in a similar…
    • Provide 1st and 2nd level national technical support via phone, email, and in-person channels.
    • Maintain accurate service desk records, including incident logs,…

People also searched:

it support
information technology
desktop support engineer
desktop support
it entry level
it
help desk
full time
no experience
no experience required

Job Post Details

I.T help desk / Support, Database Support / software installer - job post

Unicard Systems Pty Ltd
St Leonards NSW 2065
$60,000 - $85,000 a year - Permanent, Graduate, Full-time
Responded to 75% or more applications in the past 30 days, typically within 1 day.

Job details

Pay

  • $60,000 - $85,000 a year

Job type

  • Permanent
  • Graduate
  • Full-time

Location

St Leonards NSW 2065

Benefits

Pulled from the full job description

  • Professional development assistance

Full job description

I.T Help Desk, Level 1/Level 2 Support, Database Admin, Cloud Software Deployment.
This role would be suitable for a junior or recent graduate looking to learn on the job and gain experience.

A leading provider of identity issuance software in St Leonards, NSW 2065 is looking for a Level 1/Level 2 I.T support person for a permanent opportunity commencing immediately. This role would be perfect for a recent graduate or junior looking to get into I.T / I.T support, Database administration. Previous experience is not required, training will be provided.

The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and excellent career development opportunities.

Your new role
In this exciting new role, you will be the first point of contact for technical requests and incidents. There are not too many support requests, so when there is no support cases / support required, you will be assisting the software development team with Cloud Software Deployment, Setup of SSO/SAML brokers, SQL Database work, patching and software upgrades, software testing, light duty development work also available if interested.

What you will be doing:

  • Providing 1st and 2nd level IT support, answering support queries via phone (~very minimal calls a day, mostly email).
  • Ensuring technical issues are resolved within SLA's in calm and polite manner.
  • Monitor and resolve service desk tickets, focusing on level one and level two support. Exposure to software development tasks available if interested.
  • Contribute to support knowledge base and documentation
  • Support end users remotely.
  • To maintain a high degree of customer service for all support queries.
  • To take ownership of user problems and be pro-active when dealing with user issues.
  • Assist with the deployment of Cloud Software solutions and upgrades, including testing, deployment and maintenance.
  • Configuring SSO/SAML brokers
  • SQL database work
  • Software development tasks are available if you are interested in expanding your skills between other tasks.
  • Software customisation and configuration.

To be successful in your application, you will need:

  • A tertiary education in Information Technology
  • SQL Database knowledge
  • Sound knowledge of Windows operating systems, Office, Office 365, Network troubleshooting etc.
  • Cloud hosting / cloud database experience would be preferred but not essential.
  • Demonstrated experience of providing 1st and 2nd level IT support would be beneficial but not essential.
  • Outgoing personality - Cool, calm, collected and collaborative.
  • Communication skills - As you will be speaking to customers, excellent communication is important both written and spoken.

Most importantly we are looking for someone enthusiastic who is looking to learn a lot of skills, this position will expose you to a lot of different software platforms, and you will be working on something new almost every day.

The office is located at St Leonards, NSW 2065, ~700m walk from the train station.

Please submit resumes through indeed only.

Job Types: Full-time, Permanent, Graduate

Pay: $60,000.00 – $85,000.00 per year

Benefits:

  • Professional development assistance

Ability to commute/relocate:

  • St Leonards NSW 2065: Reliably commute or planning to relocate before starting work (Required)

Work Authorisation:

  • Australia (Preferred)

Work Location: In person

Let Employers Find YouUpload Your Resume