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Help Desk jobs in Melbourne VIC

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    • Serve as the first point of contact for end‑user IT issues, handling inbound calls and tickets.
    • Triage, log, and resolve incidents where possible, escalating to…
    • View all Capgemini jobs - Melbourne jobs
    • Salary Search: Service Desk Analyst salaries in Melbourne VIC
    • 1 years of working on a technical service desk or similar support environment.
    • Reporting to the Service Desk Team Leads, your ability to work under pressure,…
    • $75,000 to $80,000 per annum + Superannuation | Full-Time, Permanent*.
    • We support a diverse range of client environments, providing everything from day-to-day…
  • View similar jobs with this employer
    • A passion for providing exceptional customer service, demonstrated through your ability to help people fix technical issues with their computers and other…
    • Relevant experience in a similar IT support or service desk role.
    • Hands-on experience across service desk, infrastructure, security and retail systems.
    • We are currently seeking an experienced Desktop Support Engineer to provide onsite and remote technical support to Senior Executives and staff for one of our…
    • Provide support to end users on company provided equipment and software applications including computer hardware, peripherals, mobile phones, computer operating…
    • Act as the first point of contact for IT support requests, logging and triaging tickets through the service desk system.
    • Be part of our 24/7 operation, with early morning, day, evening, and overnight shifts that fit your availability.
    • Strong interpersonal and communication skills.
    • Experience in a service desk or IT support role within a large or progressive organisation.
    • Acting as the first point of contact for users seeking technical…
    • We are looking for an experienced Desktop Support Officer – End User Computing (EUC) to provide onsite and remote IT support, troubleshoot technical issues, and…
    • Initial training (full time onsite).
    • Hybrid Work Environment (2 days WFH, 3 days in Office).
    • This role will involve working closely with IT Management teams to…
    • To provide technical assistance and support via phone, email or chat, to end-users who are experiencing computer hardware, software, or network-related issues.
    • This is a fast-paced coordination role where you’ll oversee the daily flow of the Service Desk, ensuring support requests are triaged, prioritised and allocated…
    • As an IT Service Desk Engineer, you will be responsible for providing level 2 support across hardware, software, network, Microsoft 365 environments and act as…

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Job Post Details

Service Desk Analyst
Capgemini
·
3.7
Melbourne VIC
•
Hybrid work
Apply on company site

Job details

Pay information not provided
Shift work
Hybrid work in Melbourne VIC

Full job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

Roles & Responsibilities

  • Serve as the first point of contact for end‑user IT issues, handling inbound calls and tickets.
  • Triage, log, and resolve incidents where possible, escalating to technical teams when required.
  • Provide first‑level support for desktops, applications, user access, and basic infrastructure services.
  • Communicate clearly with users, delivering timely, professional, and empathetic support.
  • Document repeatable fixes and follow ITIL‑aligned processes to ensure accurate, high‑quality ticket handling.

Your Profile

Qualifications & Experience


  • Strong interest in technology with a desire to grow in an IT support environment
  • Excellent verbal and written communication skills with a customer‑first mindset
  • Experience in customer‑service roles, with the ability to support users professionally
  • Basic understanding of troubleshooting and exposure to IT environments such as helpdesk or desktop support
  • Ability to work effectively in a team and adapt to shift‑based work when required

What you’ll love about working here


  • You will be a part of a diverse collective of free-thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth.
  • We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.
  • At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.
  • We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called ‘Celebrate’.

Veterans and Indigenous candidates are encouraged to apply


Apply today!

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com

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