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    • 1–2 years’ experience in IT support, service desk, desktop support or a similar technical support role.
    • Onsite role 5 days a week.
    • View all Mulpha jobs - Sydney jobs - IT Technician jobs in Sydney NSW
    • Salary Search: IT Help Desk Officer salaries in Sydney NSW
    • See popular questions & answers about Mulpha
    • In this role you would require experience in IT customer support or help desk environments, including service triage activities.
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    • Contribute to service desk process improvements and project delivery.
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    • It’s why we’ve structured our business to help our teams, and their talents, shine bright.
    • Use the knowledge articles in Brennan’s Knowledge Management System (…
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    • Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
    • As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose.
    • Location Flexibility: Primary Location Only.
    • Redox is a ASX listed, leading raw material and ingredients distributor with 23 staff locations throughout Australia, New Zealand, Asia and North America.
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    • Help empower one of Australia's leading Allied Health organisations through…
    • We’re Civica and we make software that helps deliver critical services for citizens all around the world.
    • As a company, we’re passionate about what we do and…
    • Experience in an IT support, help desk or service desk environment.
    • A collaborative approach and genuine desire to help others.
    • What you will be doing.
    • Research and apply emerging service desk tools or improvements (e.g. chat support, automation, Power Automate flows).
    • Key responsibilities of the role:
    • AC3 is littered with previous such success stories, and we'd love you to help you realise your potential.
    • 3+ years in a service desk or technical support role,…
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    • Our consulting and industry solutions help organizations and society move.
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Job Post Details

IT Help Desk Officer - job post

Mulpha
Sydney NSW
Permanent, Full-time

Job details

Job type

  • Permanent
  • Full-time

Location

Sydney NSW

Benefits

Pulled from the full job description

  • Employee assistance program
  • Free parking
  • Salary packaging
  • Birthday leave

Full job description

Introduction:
THE OPPORTUNITY

Onsite role 5 days a week

Mulpha Australia is one of the country’s most strategic real estate debt and equity investors and leisure, residential and commercial property development and retail and office sectors. We have an amazing portfolio of world class destinations, businesses, luxury properties and products.

Key Responsibilities

Provide first-line IT support for incidents and service requests across hardware, software, connectivity, printing, telephony and Microsoft 365.
Troubleshoot and resolve laptop, desktop, peripheral, docking station, monitor and meeting room technology issues.
Support Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint and Office apps.
Manage user accounts, password resets, licence assignments, onboarding and offboarding support.
Log, update, manage and close tickets accurately within the IT Service Management platform.
Escalate complex issues to Level 2/3 teams while keeping users informed and supported.
Maintain device records, asset registers, documentation, knowledge base articles and standard procedures.
Contribute to process improvement, automation opportunities and the adoption of emerging tools, including AI.

YOUR BACKGROUND

1–2 years’ experience in IT support, service desk, desktop support or a similar technical support role.
Strong troubleshooting skills across Windows laptops, desktops, peripherals and Microsoft 365.
Good understanding of Outlook, Teams, OneDrive, SharePoint and Office apps.
Clear, professional communication skills with a strong customer service mindset.
Ability to document issues, resolutions and technical information accurately.
Confident problem-solver who can work independently and collaboratively.
Positive attitude, willingness to learn and genuine interest in emerging technologies, including AI.

MULPHA BENEFITS

At Mulpha, you can enjoy a range of benefits including:
Hotel and Dining Discounts
Birthday Leave
Lifestyle Platform with 400+ retailer discounts
Salary Sacrificing/Financial Education and benefits.
Career Progression/Mulpha Academy/Study Assistance
Wellbeing Hub/Healthcare Discounts/Employee Assistance Program
Free Car Parking/Car Parking Discounts at some of our Offices/Venues

APPLICATIONS

Apply online today. We look forward to receiving your application
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