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Help Desk jobs in Sydney NSW

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    • A Helpdesk Analyst provides first-level IT support by diagnosing and resolving hardware, software, and network issues.
    • We are seeking a bright, junior Service Desk Analyst to to provide a high-quality single point of contact, as part of a Service Desk service for Fujitsu's…
    • 3+ years in a service desk or technical support role, ideally in a multi-client/MSP setting.
    • 6 month initial Fixed Term Contract.
    • $70,000 + Super + Bonus.
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    • Western Sydney location | Onsite parking | Flexible work arrangements.
    • On the job training and development.
    • $75,000 base salary + super + 5% profit share bonus.
    • Work Type: Full-time, 38 hours per week.
    • Salary on offer: $80,000 to $85,000 per annum plus superannuation.
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    • This Full-Time permanent role is based in our Macquarie Park corporate office.
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    • At efex, no two days are the same.
    • As a Service Desk Analyst, you will play a key role in supporting our clients and ensuring their IT systems run smoothly.
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    • 2+ years of professional IT helpdesk or service desk technical experience.
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Job Post Details

Helpdesk Analysts - job post

Tecala
Sydney NSW
From $7,500 a month - Full-time

Job details

Pay

  • From $7,500 a month

Job type

  • Full-time

Location

Sydney NSW

Benefits

Pulled from the full job description

  • Childcare assistance
  • Professional development assistance
  • Parental leave
  • Health insurance
  • Vision insurance
  • Dental insurance
  • Relocation assistance

Full job description

Tecala is an Australian managed IT services and cloud solutions provider that helps organizations modernize and manage their technology environments. The company specializes in cloud services, cybersecurity, managed infrastructure, digital workplace solutions, networking, data protection, and IT consulting. Tecala serves clients across industries including healthcare, financial services, education, government, and commercial enterprises.

A Helpdesk Analyst provides first-level IT support by diagnosing and resolving hardware, software, and network issues. The role ensures users receive timely technical assistance while maintaining high service standards and minimizing system downtime.

Key Responsibilities:

  • Respond to IT support requests via phone, email, chat, or ticketing systems.
  • Troubleshoot hardware, software, network, and application issues.
  • Log, prioritize, and manage incidents using an IT service management (ITSM) system.
  • Install, configure, and maintain desktops, laptops, printers, and peripheral devices.
  • Assist users with password resets, account management, and software installations.
  • Escalate complex issues to second- or third-level support teams.
  • Monitor support tickets to ensure resolution within service level agreements (SLAs).
  • Create and update technical documentation and knowledge base articles.
  • Support IT security procedures and endpoint management.
  • Provide excellent customer service and user training on basic IT systems.

Pay: From $7,500.00 per month

Benefits:

  • Childcare assistance
  • Company car
  • Dental insurance
  • Health insurance
  • Life insurance
  • Parental leave
  • Professional development assistance
  • Profit sharing
  • Relocation assistance
  • Vision insurance

Work Location: In person

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