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Help Desk jobs in Sydney NSW

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    • A Helpdesk Analyst provides first-level IT support by diagnosing and resolving hardware, software, and network issues.
    • You will learn the daily operations of a large data center.
    • You will be working and troubleshooting hands on with servers and network equipment.
    • Experience with performing component-level repairs and troubleshooting on technical equipment, diagnosing and troubleshooting operating systems, computer…
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    • Experience in an IT Service Desk, any customer support, or technical help role, providing first level support to end users (Desirable but not essential).
    • We are seeking Junior Desktop Engineers - Entry level across Sydney, Melbourne and Brisbane locations.
    • Provide walk up TechBar support for hardware software and…
    • 3+ years in a service desk or technical support role, ideally in a multi-client/MSP setting.
    • 6 month initial Fixed Term Contract.
    • $70,000 + Super + Bonus.
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    • We are seeking a bright, junior Service Desk Analyst to to provide a high-quality single point of contact, as part of a Service Desk service for Fujitsu's…
    • Experience in help desk, facilities coordination, operations support or a similar role.
    • Working closely with Facilities Management, Event Operations, Permit and…
    • IT Support / Junior IT Support — Part-Time.
    • Work type: Part-time, with potential to become full-time after 3–6 months.
    • Pay: $55,015.65 – $99,539.00 per year.
    • Desktop Technician will provide day to day local desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve…
    • This position assists staff with technical support of desktop computers, applications, and related technology.
    • Provide Level 1 technical support to Interactive Managed Services customers across Australia, providing first call resolution or fulfillment where possible to…
    • Western Sydney location | Onsite parking | Flexible work arrangements.
    • On the job training and development.
    • $75,000 base salary + super + 5% profit share bonus.
    • Opportunities to make discounted purchases on a great range of products.
    • Reporting to the Service Desk Manager and based onsite at the Silverwater Corporate…
    • Demonstrated experience in an ICT support, help desk, or technical services role.
    • Experience supporting users in a call centre or high-volume help desk…

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Job Post Details

Helpdesk Analysts - job post

Tecala
Sydney NSW
From $7,500 a month - Full-time

Job details

Pay

  • From $7,500 a month

Job type

  • Full-time

Location

Sydney NSW

Benefits

Pulled from the full job description

  • Childcare assistance
  • Professional development assistance
  • Parental leave
  • Health insurance
  • Vision insurance
  • Dental insurance
  • Relocation assistance

Full job description

Tecala is an Australian managed IT services and cloud solutions provider that helps organizations modernize and manage their technology environments. The company specializes in cloud services, cybersecurity, managed infrastructure, digital workplace solutions, networking, data protection, and IT consulting. Tecala serves clients across industries including healthcare, financial services, education, government, and commercial enterprises.

A Helpdesk Analyst provides first-level IT support by diagnosing and resolving hardware, software, and network issues. The role ensures users receive timely technical assistance while maintaining high service standards and minimizing system downtime.

Key Responsibilities:

  • Respond to IT support requests via phone, email, chat, or ticketing systems.
  • Troubleshoot hardware, software, network, and application issues.
  • Log, prioritize, and manage incidents using an IT service management (ITSM) system.
  • Install, configure, and maintain desktops, laptops, printers, and peripheral devices.
  • Assist users with password resets, account management, and software installations.
  • Escalate complex issues to second- or third-level support teams.
  • Monitor support tickets to ensure resolution within service level agreements (SLAs).
  • Create and update technical documentation and knowledge base articles.
  • Support IT security procedures and endpoint management.
  • Provide excellent customer service and user training on basic IT systems.

Pay: From $7,500.00 per month

Benefits:

  • Childcare assistance
  • Company car
  • Dental insurance
  • Health insurance
  • Life insurance
  • Parental leave
  • Professional development assistance
  • Profit sharing
  • Relocation assistance
  • Vision insurance

Work Location: In person

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