Help Desk jobs

Are you passionate about supporting individuals to prepare for and secure employment that could change their life? Do you have a knack for identifying an individuals’ employment match?

If so, YOU could be our next Employment Consultant at our Booval site within our Workforce Australia Program.

Who Are We:

APM is a global health and human services organisation transforming lives since 1994. Be part of a 15,000-strong team across 11 countries, empowering people of all abilities to lead independent and fulfilling lives. Thrive with us, benefiting from exceptional career growth and development opportunities across our global network of brands.

Who You Are:

A champion of diversity and inclusion – you believe that everyone, no matter their abilities, deserves a chance to succeed

A natural connector – you know how to create opportunities for individuals and speak to stakeholders with confidence

Innovative and solutions focused – You see any challenge as an opportunity and have experience creating pathways to success

Compassionate and empathetic – You want to make a lasting and positive impact on the lives of others

You may also have experience in another industries or roles like sales, retail, call centre, hospitality, consulting, business development, and administration. These skills can set you up for success in this role!

What You’ll Be Doing:

Find the perfect match – you’ll support participants with our Workforce Australia program to prepare for, find and maintain sustainable employment

Boost Confidence – You will help participants see their strengths, overcome obstacles, and take on their new employment with a renewed sense of purpose

Shake Things Up – You will provide creative solutions to overcome employment challenges, making sure every participant has the tools and support for success

Advocating – You will be an advocate for inclusive hiring practices and workplace adjustments

Celebrate the Moments That Matter – Every successful placement is a success, and we are all about celebrating success, big and small with our participants

Building lasting connections – You will form partnerships with companies that are passionate about diversity and inclusion, making sure everyone has a chance to shine!

Key Responsibilities:

• Build strong, trust-based relationships with job seekers to understand their goals, barriers, and aspirations, and develop tailored Job Plans that guide them toward sustainable employment.
• Conduct regular face-to-face appointments to monitor progress, provide motivation, and connect participants with relevant training, short courses, and employment preparation support.
• Proactively engage employers through active cold calling and networking to uncover hidden job opportunities, promote candidate strengths, and negotiate placements, trials, or wage subsidies.
• Collaborate with internal teams to match job seekers with suitable vacancies, ensuring a smooth transition into employment and celebrating milestones to build confidence.
• Deliver quality service whilst adhering to all contractual and compliance requirements.
• Maintain accurate records, manage compliance and reporting requirements, and process claims for employment outcomes in line with program guidelines and audit standards.

Why You’ll Love It

This isn’t your average desk job. We are all about breaking barriers, creating opportunities and helping individuals thrive by supporting them to prepare for and secure education or employment pathways.

• Competitive salary plus performance-based incentives that reward your success.
• Ongoing training and career development – we are committed to your growth.
• Supportive and inclusive team environment where your contributions make a difference every day.
• Celebrating milestones – we love to recognise and rewards hard work with fun events.
• EAP | Employee Wellbeing Program.
• Paid Cultural and Ceremonial Leave.
• Purchased Annual Leave.
• Paid Parental Leave.
• Funded Certificate IV in Community Services or Mental Health Peer Support (eligibility criteria applies).
• Service recognitions.
• APM Family Hub.
• Maxxia | Vehicle salary packaging.

To be considered, you will have...

• Eligibility to work in Australia
• A current driver’s licence and a comprehensively insured vehicle
• A MyGovID (Standard level)
• Willing to complete a National Police Check
• Able to pass a Working with Children Check
• Available to work Full-Time Monday to Friday 8:30am - 5:00pm

At APM we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples, the LGBTQI+ community and people with disability.

Ready to change the game? If you are looking for a role where no two days are the same, where you get to inspire, motivate and create a lasting impact, we want to hear from you! Let’s work together to break down barriers, shatter expectations and build a more inclusive world- one individual at a time.

Join us as we continue to #enable better lives!