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Helpdesk Desktop Support Officer jobs

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    • Remote Desktop Support – Windows Technician.
    • Diagnose and fix Windows 10 & 11 PCs and laptops over the phone and through remote sessions — fully work-from-home.
    • View all The Original PC Doctor jobs - Ringwood jobs
    • Salary Search: Remote support roles (work from home) salaries
    • Experience in an IT support / helpdesk role (or equivalent).
    • Provide first-level IT support via phone, email, and helpdesk tickets.
    • Previous experience in IT helpdesk or technical support.
    • Record support activities and maintain accurate IT documentation.
    • Log, track and resolve support tickets.
    • Support key business applications: M365 suite, MS Teams, Exchange Online, Entra ID.
    • IT Support: 1 year (Preferred).
    • Answer incoming calls and monitor support queues for the IT helpdesk.
    • Triage support requests, troubleshoot and provide first / second level support.
    • Document IT issues, support requests, and resolutions to maintain accurate records and improve service quality.
    • As a Desktop Support Technician, you will manage the complete lifecycle of end user computing devices from initial setup through to final disposal.
    • In addition, you will provide 2nd level desktop support to members of our Sydney office.
    • Hardware and software support, equipment set ups, and meeting room…
    • 2+ years of IT support / helpdesk experience.
    • Manage the support ticket queue - triage, prioritize, resolve, or escalate appropriately while maintaining clear…
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    • L1 Network and desktop support: 1 year (Required).
    • O Stock Management support, updating of Assets within Asset management tool.
    • Provide first and second-level technical support to users.
    • Ensure IT support activities comply with organisational policies, cybersecurity requirements, and…
    • Comply with procedures and support the customers to meet its duties under the relevant safety and environmental legislation.
    • Working directly onsite with customers to support our managed services offering.
    • High level of English communication skills; both written and oral, including…
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    • Provide telephone and ticketing support to internal and external customers;
    • Inclusive: Willingness to assist and support others as required within a team…
    • Several years of experience in a helpdesk, service desk or desktop support role, working with limited supervision.
    • Supporting our line-of-business systems.

Job Post Details

Remote support roles (work from home) - job post

The Original PC Doctor
Ringwood VIC•Remote
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Benefits

Pulled from the full job description

  • Work from home

Full job description

Remote support roles (work from home)

Prefer to work from home? We’re also hiring remote technicians to support customers across Australia over the phone and online:

Remote Desktop Support – Windows Technician

Diagnose and fix Windows 10 & 11 PCs and laptops over the phone and through remote sessions — fully work-from-home.
View role & apply

Remote Desktop Support – Mac Technician

Help macOS users with MacBook, iMac & Mac mini issues remotely — from iCloud headaches to slow Macs.
View role & apply

Remote Internet & Modem Support Technician

Get customers back online — NBN, modems, routers and Wi-Fi troubleshooting, all done remotely.
View role & apply

Remote Printer Troubleshooting Technician

Solve printer, driver and network-printing problems on Windows & Mac over the phone and remotely.
View role & apply

Remote Data Recovery Technician

Assess data loss, run software recovery and guide customers remotely, coordinating lab recovery when a drive needs hands-on work.
View role & apply

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