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Helpdesk Support Level 3 jobs

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    • IT support: 1 year (Preferred).
    • Previous experience with Helpdesk / Server Desk & MSP style businesses Exposure to Managed Services support systems or other RMM…
    • View all Unitech Solutions jobs - Wollongong jobs - Helpdesk Support jobs in Wollongong NSW
    • Salary Search: IT Helpdesk Support salaries in Wollongong NSW
    • Provide Level 2 technical support for escalated incidents and service requests across multiple offices.
    • Contribute to the implementation and ongoing support of…
    • Flexibility: We support flexible work arrangements.
    • Assist with IT support vendor engagement including raising purchase orders.
    • Deliver meaningful ICT support to Members of Parliament and Parliamentary Staff.
    • Providing Level 1 and Level 2 ICT support and incident resolution.
    • Funded certifications + structured L&D support.
    • 3+ years in a service desk or technical support role, ideally in a multi-client/MSP setting.
    • Minimum 2–3 years of hands-on IT support experience (helpdesk, field tech, or similar).
    • On the job IT support: 2 years (Required).
    • Deliver meaningful ICT support to Members of Parliament and Parliamentary Staff.
    • Providing Level 1 and Level 2 ICT support and incident resolution.
    • Escalate complex issues to Tier 2 or Tier 3 support teams, providing comprehensive troubleshooting information to support timely resolution.
    • Provide practical support and knowledge sharing to Level 1 technicians.
    • Provide Level 2 technical support across multiple managed services clients and…
    • As the first point of client contact, deliver outstanding first-level customer support for client contacts, principally by phone, email and live chat.
  • View similar jobs with this employer
    • Uses sound judgment to escalate an issue to a higher level.
    • Solid expertise at using sound judgment to escalate an issue to a higher level.
    • The role is critical in maintaining service reliability and ensuring operational efficiency across all technical support functions.
    • Create and maintain internal knowledge base articles to support Service Desk Agents and ensure consistency in support delivery.
    • Participate in shift work to provide 24/7 support coverage.
    • Your proven track record includes providing advanced technical support and resolving complex issues.
    • The Service Desk Analyst provides Level 1 and Level 2 ICT support within a mission-critical network monitoring and operational support environment.

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Job Post Details

IT Helpdesk Support - job post

Unitech Solutions
4.0 out of 5 stars
Wollongong NSW
$60,000 - $65,000 a year - Casual

Job details

Pay

  • $60,000 - $65,000 a year

Job type

  • Casual

Shift and schedule

  • Shift work
  • On call

Location

Wollongong NSW

Full job description

Full job description

IT Helpdesk Support - Wollongong

Unitech is a leading provider of Information, Communication & Technology (ICT) solutions to the SME & Corporate markets located in Wollongong.With over 30 years in the industry, we are seeking a dynamic, enthusiastic and committed I.T. Helpdesk to join our growing team or support professionals.Reporting directly to the Service Manager, this opportunity will expose the successful candidate to a wide range of products, services & skill sets utilised to deploy Information Technology solutions to a diverse range of clients & industries.

Key Responsibilities (include but not limited to):

Daily technical & troubleshooting support services via Helpdesk ticketing system Provide phone, e-mail & remote support services Supporting the Helpdesk team Escalation point for technical issues Management of servers, desktops, laptops & mobile devices Management of services, software, anti-virus, back-ups and peripheral equipment Understanding & updating network topology diagrams & documentation Hardware & software fault diagnosis & repairs Networking / Firewall experience Daily communication on issues & resolutions to clients Monitoring Helpdesk ticket queues and priority levels Be part of an on- call roster system

Key Knowledge (include but not limited to):

Understanding of outsourced & MSP style support systems Formal qualifications and / or combination of demonstrated competency in Helpdesk / Service Desk support systems & procedures Experience with Microsoft Server Operating Systems Experience with Microsoft Office 365 exchange online , share point , teams Azure Cloud-based deployments Experience with Microsoft Office Application Software Understanding of LAN & WAN network environments Experience with Remote Desktop, VMware & Hyper-V environments

Desirable:

Previous experience with Helpdesk / Server Desk & MSP style businesses Exposure to Managed Services support systems or other RMM (ConnectWise) 3 + years past experience within the ICT industry Strong problem solving skills, attention to detail & time management skills ITIL understanding and / or certifications

Essential

The ability to work under pressure, autonomously & in a team environment Be professional, reliable, punctual, organised & well presented Must have excellent verbal & written communication skills (fluent in English) Must demonstrated exceptional customer service skills Industry qualifications Must have a current Australian Driver’s License Must be at least an Australian Permanent Resident

Package:

Total package will depend on candidates’ individual skills & experience, and will incorporate all industry & legislative requirements.

Job Type: Casual

Pay: $60,000.00 – $65,000.00 per year

Application Question(s):

  • What is you salary expectation ?

Education:

  • Certificate I - IV (Preferred)

Experience:

  • IT support: 1 year (Preferred)

Work Authorisation:

  • Australia (Preferred)

Work Location: In person

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