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    • Provide Level 2 technical support for escalated incidents and service requests across multiple offices.
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    • Provide 1st & 2nd level IT support in our modern Leederville office; across hardware, software, Microsoft 365, Windows, networking and identity.
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    • Funded certifications + structured L&D support.
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    • Uses sound judgment to escalate an issue to a higher level.
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    • Participate in shift work to provide 24/7 support coverage.
    • Your proven track record includes providing advanced technical support and resolving complex issues.
    • 3–5 years of experience in a frontline Service Desk or ICT support role.
    • Provide rostered after-hours support services as required.

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Job Post Details

IT Helpdesk Support Level 1 & 2 - job post

Unitech Solutions
4.0 out of 5 stars
Wollongong NSW
$60,000 - $65,000 a year - Casual

Job details

Pay

  • $60,000 - $65,000 a year

Job type

  • Casual

Shift and schedule

  • Shift work
  • On call

Location

Wollongong NSW

Full job description

Full job description

IT Helpdesk Support Level 1 & 2 - Wollongong

Unitech is a leading provider of Information, Communication & Technology (ICT) solutions to the SME & Corporate markets located in Wollongong.With over 30 years in the industry, we are seeking a dynamic, enthusiastic and committed I.T. Helpdesk to join our growing team or support professionals.Reporting directly to the Service Manager, this opportunity will expose the successful candidate to a wide range of products, services & skill sets utilised to deploy Information Technology solutions to a diverse range of clients & industries.

Key Responsibilities (include but not limited to):

Daily technical & troubleshooting support services via Helpdesk ticketing system Provide phone, e-mail & remote support services Supporting the Helpdesk team Escalation point for technical issues Management of servers, desktops, laptops & mobile devices Management of services, software, anti-virus, back-ups and peripheral equipment Understanding & updating network topology diagrams & documentation Hardware & software fault diagnosis & repairs Networking / Firewall experience Daily communication on issues & resolutions to clients Monitoring Helpdesk ticket queues and priority levels Be part of an on- call roster system

Key Knowledge (include but not limited to):

Understanding of outsourced & MSP style support systems Formal qualifications and / or combination of demonstrated competency in Helpdesk / Service Desk support systems & procedures Experience with Microsoft Server Operating Systems Experience with Microsoft Office 365 exchange online , share point , teams Azure Cloud-based deployments Experience with Microsoft Office Application Software Understanding of LAN & WAN network environments Experience with Remote Desktop, VMware & Hyper-V environments

Desirable:

Previous experience with Helpdesk / Server Desk & MSP style businesses Exposure to Managed Services support systems or other RMM (ConnectWise) 3 + years past experience within the ICT industry Strong problem solving skills, attention to detail & time management skills ITIL understanding and / or certifications

Essential

The ability to work under pressure, autonomously & in a team environment Be professional, reliable, punctual, organised & well presented Must have excellent verbal & written communication skills (fluent in English) Must demonstrated exceptional customer service skills Industry qualifications Must have a current Australian Driver’s License Must be at least an Australian Permanent Resident

Package:

Total package will depend on candidates’ individual skills & experience, and will incorporate all industry & legislative requirements.

Job Type: Casual

Pay: $60,000.00 – $65,000.00 per year

Application Question(s):

  • What is you salary expectation ?

Education:

  • Certificate I - IV (Preferred)

Experience:

  • IT support: 1 year (Preferred)

Work Authorisation:

  • Australia (Preferred)

Work Location: In person

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