Homeless Support Worker jobs

Uniting is seeking Casual Support Workers to deliver safe, temporary accommodation and holistic support to adult women, men and young people across the Parramatta area.

About the Role

• Base Pay: $38.65 per hour (SCHADS Level 3.1) + 25% Casual loading + Penalty rates + Superannuation
• Sleepover Allowance: $60 per night (if applicable)
• Work Locations: Adult Women, Adult Men and Youth crisis accommodation services across Parramatta LGA
• On-call assistance available
• Flexible shifts: Including sleepovers, active nights, weekends and public holidays
• Penalty rates paid for shifts outside core hours

For more information, read the Uniting SHS Support Worker Crisis Accommodation PD
Roster
Our service operates 24/7, requiring flexibility to cover various shifts. Below is the roster:

• Adult Female Accommodation: Monday to Sunday 7:30am to 3:30pm, 3:30pm to 11:30pm plus inactive sleepover until 7:30am or Monday to Sunday 2pm to 10pm plus inactive sleepover until 6am
• Adult Male Accommodation: Monday to Sunday 7am to 3pm, 3pm to 11pm, 4pm to 11pm with inactive sleepover until 7am; Active awake shift 11pm to 7am
• Youth Accommodation: Monday to Friday 7:30am to 3:30pm, 3:30pm to 11:30pm, 3:30pm to 11:30pm with inactive sleepover until 7:30am; Active awake shift 11:30pm to 7:30am; Weekends 8am to 4pm

Specialist Homelessness Services (SHS) of Uniting provides crisis supported accommodation with case management for people who are homeless or at risk of homelessness focusing on our Men’s, Women’s and Youth programs. Our services provide 24/7 onsite support and assistance with education, employment, referral into counselling services, health services, living skills and parenting programs.

About the Role
The Support Worker reports to the Service Manager and works closely with the Case Manager. This role is responsible for supporting clients in accessing safe, affordable, and stable accommodation. It involves providing holistic support, guidance, and assistance throughout the client's journey from intake through to exit. The Support Worker will also refer clients to appropriate medical services and help them overcome the barriers that have contributed to their homelessness or risk of homelessness.

Key Responsibilities

• Advocate for client choice and independence through person-centred support.
• Assist with client intake, assessments, house tour and service introductions.
• Deliver individual support aligned with client goals and support plans.
• Support case planning and reviews alongside Case Managers.
• Provide client transport using the company car and collect donations when required.
• Support the development and implementation of case plans.
• Assist with internal and external service referrals.
• Manage communication and general administrative duties.
• Maintain accurate records and data in line with compliance requirements.
• Participate in a rotating roster, including evenings, weekends, and sleepovers.
• Attend team meetings and supervision sessions.

Qualifications:

• Certificate IV (completion or working towards) in Community Services, Mental Health, Youth Work, or relevant to the field of work.
• First Aid Certificate
• NSW WWCC
• Driver’s Licence

Experience:

• Experience within the homelessness support sector, refuge, youth work or similar.
• Experience working with vulnerable people or relevant to the service.
• Knowledge of best practices for Specialist Homelessness funded Services.
• Computer skills for timely and accurate client information.

Desirable Training:

• Identify and Respond to Risk of Harm training
• Cultural Awareness training
• Mental Health First Aid

What We Offer You

• Training from Day 1 including buddy shifts.
• Referral bonus can be generously rewarded for referring a friend who joins Uniting.
• Affordable access to Fitness Passport— discounted gym memberships to support your best life.
• Access to our U rewards program with exclusive corporate discounts and cash-back programs with major retailers
• Extensive opportunities and training for professional growth.
• A supportive and inclusive work environment.

How to apply

If you’re interested in making a difference, please apply via job portals.
Should you have any questions, please contact Sarah from Uniting’s Talent Acquisition Team at stabu@uniting.org for more information.

We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples and members of culturally and linguistically diverse communities.
Employment with Uniting is subject to satisfactory background checks, which include National Police Checks, NSW Working with Children Checks and Reference Checks.

About Uniting
Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.
Uniting is a Child Safe Organisation committed to promoting the safety, well-being and inclusion of children and young people.
Empowered by diversity
At Uniting, inclusion isn’t just something we value – it’s how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.