Hospitality Training Academy jobs

About BOUNCE
BOUNCE is more than just a workplace—it’s a movement. With over 6.5 million customers each year, 3000+ team members & 49 venues globally, we’re leading the way in action-adventure entertainment, creating epic experiences that inspire movement, self-expression & human connection.
Our adrenaline playgrounds bring people together through trampolines, adventure challenges & freestyle fun, welcoming everyone from pre-schoolers to elite athletes. But the real magic? Our team.
At BOUNCE, our people bring the experience to life. With world-class customer satisfaction (NPS) & a reputation for unforgettable moments, we’re expanding our impact & creating career-defining opportunities for those who thrive in a fast-paced, high-performance culture.
We believe in progression, connection & impact—whether it’s inspiring customers to learn new skills, creating spaces for self-expression, or fostering a workplace where our team can grow, develop & make a difference. Our values—Unity, Accountability, Passion & Keeping it Fresh—guide everything we do, from how we run our business to how we show up for each other.
If you're looking for a place where culture fuels performance, progression is real & every day is packed with purpose, BOUNCE is where you belong.
We're on the hunt for leaders across our Queensland network for existing and upcoming venues. We have full-time and part-time opportunities available across a range of leadership levels—from Team Leaders through to Assistant Venue Managers and Venue Managers. Whether you're ready to take your first step into leadership or looking for your next big career move in venue management, there's a place for you at BOUNCE. Apply now!

Why You’ll Love This Role
At BOUNCE, our leaders are the heartbeat of our venues. Whether you join us as a Team Leader, Assistant Venue Manager or Venue Manager, you'll play a key role in leading teams, delivering unforgettable customer experiences and driving venue success. Depending on your experience and career goals, we'll match you to the right leadership opportunity across our Queensland network.
To be successful in one of these roles, you'll thrive on motivating, developing and mentoring team members to consistently deliver an awesome experience. Possessing strong interpersonal and leadership skills, you'll have a positive and energetic impact on the team and help create an engaging environment.

How you'll make an impact:

• Lead & motivate a strong team, fostering a culture of progression, teamwork & accountability.
• Deliver an unforgettable experience by coaching your team, responding to feedback & ensuring seamless venue operations.
• Support daily venue operations, ensuring safety, presentation and efficiency remain best in class.
• Develop & grow your team through training, coaching & leadership programs.
• Ensure smooth venue operations—managing venue presentation, cleanliness & operational efficiency so every customer has an exceptional experience.
• Collaborate with Support Office teams to execute national strategies & bring the BOUNCE experience to life.

What You Bring to the Team

• A strong sense of ownership—you lead from the front, take accountability & make things happen.
• Proven leadership experience in a fast-paced, customer-driven environment (hospitality, retail, fitness, recreation, or similar).
• A passion for developing young teams, with experience leading, coaching & mentoring 16–24-year-olds.
• Exceptional communication skills, with a proactive, solution-driven approach to challenges.
• Customer-first thinking—you thrive on creating magic moments & ensuring every guest leaves with an incredible experience.
• Resilience & adaptability—you stay cool under pressure, embrace challenges & bring positivity every day.
• A hands-on attitude—you’re not afraid to roll up your sleeves to get things done.
• A commercial mindset—you know how to drive revenue, control costs & hit performance targets.

Why You’ll Love Being Part of BOUNCE
At BOUNCE, customer experience is at the core of everything we do. We thrive on a team-first culture where engagement, progression & fun go hand in hand. Whether you’re leading a team, developing your leadership skills, or shaping the future of BOUNCE, you’ll be surrounded by passionate, like-minded people who are all about making a difference.

Here’s What’s in It for You:

• Career Progression & Growth – Be supported by leadership development & personal growth programs.
• Generous Bonus Structure – Earn performance-based incentives on top of your salary.
• Free BOUNCE Passes – Jump, leap & fly whenever you like, plus get your friends & family involved with regular free passes!
• BOUNCE Team Academy – Learn new tricks & skills from the pros.
• A Culture That Celebrates YOU – Quarterly engagement surveys, town halls & recognition awards ensure your voice is heard & your efforts are celebrated.
• Extra Recharge Time – Enjoy 8 additional ‘BOUNCE Days Off’ (BDOs) & paid birthday leave.
• Work-Life Balance – Work only one weekend day per week & two public holidays a year.
• Paid Parental Leave – Supporting you during life’s biggest milestones.
• Recruitment Referral Incentives – Bring awesome talent into the team & get rewarded.
• Café Discounts – 50% off for salaried team members—because your morning coffee should be stress-free.
• Mental Health & Wellbeing Support – Access Telus Health (EAP), including Nurse on Call, mental health resources & professional support.

Take the Leap!
This is more than just a job—it’s an opportunity to run a high-impact venue, lead a performance-driven team & be part of a business that thrives on progression & connection.

Ready to lead? Apply now!

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