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Lead Host - job post

Art Gallery of NSW
3.9 out of 5 stars
Sydney NSW
Up to $76,872 a year - Part-time
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Job details

Pay

  • Up to $76,872 a year

Job type

  • Part-time

Shift and schedule

  • Weekend availability
  • Shift work

Location

Sydney NSW

Full job description

Art Gallery of NSW

Reference number
req60
Occupation
Arts, Sports and Recreation
Work type
Part-Time
Location
Sydney City
Salary Information
    Closing date
    15 June 2026 at 10:00am


    Lead Host
    • Ongoing
    • Part time (28 hours)
    • Sydney CBD – The Domain
    • Clerk Grade 3/4
    • Total Remuneration Package up to $76,872
    • $67,727 + penalties
    • Working weekends Shifts – Sunday to Thursday or Wednesday to Saturday

    Established in 1871, the Art Gallery of New South Wales is located in Sydney’s The Domain adjacent to the Royal Botanic Garden and near the Central Business District, the Gallery acknowledges the original custodians of this land – the Gadigal people.
    The Art Gallery attracts around 2 million visitors annually and runs Australia’s largest education program with over 90,000 student and teacher visits per year.
    With our expanded campus the Art Gallery has a new state-of-the-art building located next to our existing and much-loved building. Providing us with close to double the exhibition space, the expanded Art Gallery enables us to share more art with more people and provide more family, learning and educational programming for all our audiences.
    We are seeking diverse, collaborative, supportive and brilliant individuals to work alongside our existing talent and build on our rich history to create an even more inspiring Art Gallery for the future.
    For more information about the Gallery and our future, please visit our website www.artgallery.nsw.gov.au.

    About the Role
    Maintain all essential role requirements as a Gallery Host in providing professional visitor/customer service, while leading day to day operations for the Visitor Experience team including supporting casual staff and volunteer operations, ticketing administration and financial settlement, and assembling and disseminating Gallery information to the public and staff/volunteers.
    For more information about the role please view the role description and information for applicants or call the nominated contact person listed in the advertisement.

    What Technical/Soft Skills you require
    • Substantial years of front of house/ticketing experience working in a gallery/museum including working with audiences of a diverse range of ages and abilities.
    • A high degree of accuracy in money handling, credit card processing and daily reconciliations including working with ticketing software to assist with reporting.
    • Confidence with visitor engagement and the influence required to motivate casual staff and volunteers to increase membership sales and other products/services.
    • Current Working with Children Check

    Targeted Questions
    • This position maintains diverse responsibilities across both front and back of house and often can be faced with challenging time constraints. Please provide an example of a situation where you were required to prioritise conflicting tasks involving management and/or stakeholder requests. (400 word limit)
    • A visitor is seeking some assistance with a difficult issue that is quickly escalating. Your supervisor and manager are at an offsite meeting and are unavailable. How would you deal with this situation? (maximum of 400 words)

    To submit your application online, please provide:
    For your application to be considered
    • Your resume (maximum five pages)
    • A covering letter addressing the technical/soft skills, as outlined above
    • A response to the Targeted questions, in the text box provided in your application form (max 300 words each)
    Part of the assessment process may include additional online capability testing, skills testing or work samples in accordance with the Government Sector Employment Act 2013, therefore you may be contacted to participate.

    Pre-employment checks are a critical part of our recruitment process and can include reference checks, working with children checks, criminal history checks, medical assessments, as well as various other checks to ensure your suitability for the role. It should be noted that discretion may be granted from the Art Gallery for those with a background check record. This is dependent on the role, its requirements, and the impact it has on the Art Gallery as a whole. A risk assessment will be carried out before a determination is made in this regard. Any criminal record information is kept in the strictest confidence, is not placed on an applicant's personal file, and is destroyed within very strict timeframes.

    Our commitment to Diversity, Equity and Inclusion
    We are committed to building a diverse, inclusive and flexible workplace and strongly encourage applications from Aboriginal and Torres Strait Islander people, people from diverse cultural and linguistic backgrounds, people who identify as LGBTIQA+, people with a disability and other diversity groups.

    We strive to achieve an inclusive and accessible experience for all candidates. If you require any adjustments at any stage of the recruitment process, please reach out to the recruitment team via recruitment@ag.nsw.gov.au. You can also view our diversity and inclusion strategic framework here.

    Enquiries
    If you require further details about this role, please contact Karl Robideau, Head of Visitor Experience at karl.robideau@ag.nsw.gov.au.

    If you require assistance submitting your application online or require adjustments during the recruitment process
    , please contact the recruitment team via recruitment@ag.nsw.gov.au. For more information about adjustments, please visit: Information about adjustments available throughout the recruitment process

    Closing date for applications: 15 June 2026 – applications must be lodged electronically. Applications submitted via email will not be accepted.
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