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Patient and Visitor Support - job post

The Royal Women's Hospital
3.7 out of 5 stars
Parkville VIC
$66,767 - $73,811 a year - Part-time
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Job details

Pay

  • $66,767 - $73,811 a year

Job type

  • Part-time

Shift and schedule

  • Monday to Friday

Location

Parkville VIC

Benefits

Pulled from the full job description

  • Annual leave
  • Salary packaging

Full job description

Req ID: 2030
Posting Start Date: 26/05/2026
Posting End Date: 08/06/2026


  • Ongoing, part time (0.6FTE per week) role
  • Parkville location, with multiple public transport options available including
  • $66,767 - $73,811 (pro-rata) + salary packaging + super + 5 weeks annual leave

The Royal Women’s Hospital is one of Australia’s oldest and most distinguished tertiary hospitals dedicated to improving the health and wellbeing of women and newborns, offering specialised services within maternity, neonatal and women’s health. Our goal is to be the best place to work, learn and contribute, and to provide exceptional experiences for our patients and consumers.

About People and Patient Experience

The Women’s goal is to ensure ‘Our patients and consumers are at the heart of everything we do’, and that ‘we will provide an exceptional patient and consumer experience that delivers improved health outcomes for women and newborns’.

Within the People and Patient Experience Directorate, the Patient and Visitor Services Team brings together the Welcome Centre and Information Desk and Switchboard. The team’s remit is to complement the Women’s medical and clinical services by helping people navigate our clinics, wards and departments, respond to patient enquiries, find the health information they need, and provide support while accessing care.

About the role

In this important role, you will be the warm, friendly and welcoming face for women, their families and other visitors at the Information Desk and in the Welcome Centre.

As a Patient and Visitor Support Officer, you will exemplify patient-centred service, consistently meeting experience benchmarks and exceeding expectations, contributing to a highly positive experience at the Women’s.

You will manage face-to-face and email enquiries across a wide range of issues, support people in navigating our services, ensure access to accurate information, manage administrative processes, coordinate bookings, and liaise with multiple teams across the hospital.

A typical day will see you:
  • Provide a positive first point of contact for patients, families, visitors, staff and other consumers
  • Support patients, consumers, families and visitors with enquiries, wayfinding, health information and navigating services
  • Capture and record service activity, including types of support provided, information usage and feedback
  • Model the Women’s high standard of patient-centred care, ensuring all enquiries are handled with care and responsiveness
  • Contribute to the Welcome Centre as a calm, welcoming and non-clinical environment for patients and visitors

About You

We are looking for a genuine and caring person to join our exceptional team. You bring warmth, empathy and a strong commitment to person‑centred and culturally safe care. You are an excellent communicator and listener, with a positive and engaging approach, and the ability to work both independently and as part of a team.

You’ll bring:
  • Demonstrated experience in a face-to-face patient, client or customer service environment, with a strong commitment to person-centred and culturally safe practice
  • Confidence working across multiple service channels (e.g. face-to-face, phone, email, website)
  • The ability to prioritise competing tasks and work effectively in a collaborative environment
  • Strong interpersonal and communication skills, with the ability to engage respectfully with people from diverse backgrounds
  • Well-developed administrative skills and attention to detail
  • The ability to remain calm under pressure and make sound human-centered decisions

Our benefits

At the Women’s you will enjoy a culture that is collaborative, supportive and passionate about learning. We have a strong sense of purpose, and engage in meaningful work every day. We offer our people a range of rewarding benefits, including:

  • $11,660 in salary packaging benefits, for living expenses, meals and holiday accommodation
  • A suite of wellness initiatives designed to support you, including discounted financial, lifestyle and health options, and a comprehensive wellbeing program
  • Public transport options at our doorstep and end of journey facilities for cyclists
  • Mentoring, learning and career development opportunities
  • Pro-rata annual leave accrual, 17.5% leave loading, purchased leave options
  • Flexible 3 days per week ( Mon-Fri)

Inclusion and belonging

The Women’s celebrates, values and supports a diverse and inclusive environment which reflects our vibrant community. We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander. We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles. We are committed to gender equity principles, and our people have an awareness of and sensitive approach to violence against women and family violence matters. We are proudly Breastfeeding Association accredited and, as a child safe organisation, have a strong commitment to child safety and wellbeing.

Join us!

If you feel this role is right for you we warmly invite you to apply, and encourage your early application. All appointments are made subject to a satisfactory Nationally Coordinated Criminal History Check (NCCHC) and a valid Working with Children Check. Clinical staff are required to be vaccinated against, or demonstrate immunity to, COVID-19, influenza, and a range of other diseases.

Should you need assistance or require any adjustments or accommodations to fully participate in the application or interview process, or if you require an accessible copy of the position description, you are most welcome to reach out to the contact person listed. We acknowledge that not all applicants will meet the full list of selection criteria outlined, and wherever possible we will consider applications where relevant experience can apply.


Applications close 9 June 2026

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