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IT Desktop Support jobs in Melbourne VIC

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    • Working directly onsite with customers to support our managed services offering.
    • Solid knowledge and understanding of a typical network infrastructure including…
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    • Administer and support the school's IT infrastructure, including servers, networks, and desktop computers.
    • Provide technical support to staff and students with…
    • Development programs and support for higher education.
    • A minimum of 3 years of experience in a Level 1/Level 2 support role.
    • IT support: 1 year (Required).
    • Provide IT support to customers via email and phone consult.
    • Support with network installation, debugging, and troubleshooting;
    • 0–2 years of experience in desktop/end-user support (or fresh graduate).
    • Provide Level 1 support for desktops, laptops, and end-user systems.
    • Providing advanced technical and operational support and maintenance.
    • Overall, you will be skilled in delivering on quality and eager to provide people-focused…
    • ✅ Provide Level 1 & Level 2 desktop support to end users.
    • Prepare installation and support reports.
    • The successful candidate will provide onsite and remote IT…
    • Ensure All Laptops/desktops working properly;
    • O Experience with contact center support will be preferred.
    • Having approximately 3 years of experience working in…
    • O Microsoft Windows Server and desktop operating systems.
    • Standard 3rd level support, both rely and occasionally onsite.
    • O Office 365 and Azure AD.
    • Experience handling complex or escalated support issues.
    • Proven experience in IT support (L1/L2 environment).
    • Providing high-quality L1 support across Microsoft…
    • Availability: Develop availability models to support projects and proposed designs based on the Reliability Block Diagrams.

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Job Post Details

IT Support Technician - Support Helpdesk - job post

Beyond the Box
3.9 out of 5 stars
Essendon VIC•Remote
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Full job description

Beyond the Box is a family owned and operated IT service and support company headquartered in Essendon, Melbourne Victoria. We are on the lookout for an impressive IT Support Technician to join our technology helpdesk and support team.

Our team are responsible for supporting the technology needs for a wide range of users in the education, corporate, government and consumer spaces.

In this role, you will be part of a team supporting schools and corporate users as part of our IT managed services offering. With varied infrastructure and a great user base, this is an opportunity to expand your IT skills in an interesting & fast paced environment.

You will need to have a strong work ethic and be prepared to "go the extra mile" when required. We work hard, but most importantly try to have fun doing it. Our user-first support mentality puts people first and the underlying technology second.

To be successful in your application you will possess the following skills and qualities:
  • Ability to troubleshoot problems and work systematically to find a solution
  • A friendly and confident personality who can relate well with others
  • Solid knowledge and understanding of a typical network infrastructure including wireless, switches, cabling.
  • Understanding of core services including Active Directory, Group Policy, DHCP, DNS & Print as well as cloud solutions such as Google Apps
  • Experience with Apple, Microsoft, Chrome and client platforms; ideally have implemented varying platforms supporting both the infrastructure and the end user
  • Ideally have experience with MDM such as Jamf
  • High level of English communication skills; both written and oral, including the ability to document and communicate with customers using a helpdesk ticketing system
  • Ability to work and communicate well within a team

The main duties of the role include:
  • Supporting customers remotely and via phone in a help desk setting
  • Working directly onsite with customers to support our managed services offering
  • Assisting our IT projects team with quoting and project implementation
  • Documenting your work accurately and efficiently
You may also have other duties based on the needs of the business

The following are required:
  • Be an Australian resident or have the right to work in Australia
  • Have or be able to obtain a Working with Children permit
  • Hold a current drivers license

Please note that only successful candidates will be contacted.
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