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IT Entry Level Support jobs in Sydney NSW

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    • We are seeking a full-time IT Support Officer to deliver professional support for all staff located at our Head Office, as well as provide support &…
    • View all Homart Pharmaceuticals Pty Ltd jobs - Rydalmere jobs - IT Support jobs in Rydalmere NSW
    • Salary Search: IT Support Officer - Entry Level Graduate Role salaries in Rydalmere NSW
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    • Exposure to MacOS environments and device support.
    • Provide onsite support to key Sydney customers when required.
    • Provide Level 1 technical support across Microsoft 365 and customer environments.
    • 1–2 years’ experience in IT support, service desk, desktop support or a similar technical support role.
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Job Post Details

IT Support Officer - Entry Level Graduate Role - job post

Homart Pharmaceuticals Pty Ltd
Rydalmere NSW 2116
Permanent, Full-time

Job details

Job type

  • Permanent
  • Full-time

Location

Rydalmere NSW 2116

Benefits

Pulled from the full job description

  • Professional development assistance
  • Employee discount

Full job description

About the Business

Homart Pharmaceuticals, established in 1992, specializes in manufacturing, wholesealing, and exporting of Health Supplements, Skincare, Dairy, and Pet Food & Supplements, and has garnered 28 business and industry awards over its 34+ years of operation.

About the Role

We are seeking a full-time IT Support Officer to deliver professional support for all staff located at our Head Office, as well as provide support & maintenance to server and network infrastructure. The role of the IT Support Officer is an exciting opportunity for graduates or someone who has 6 months to 1 year experience in a similar role.

Your role is primarily includes (but not limited to):

  • Desktop support (local and remote users)
  • General hardware support and upgrades
  • Routine maintenance work
  • Office facility support as required
  • General routine duties

Key Responsibilities:

IT Support:

  • Deliver basic technical support to all staff for all IT related requests and technical issues
  • Offer operational support and maintenance to all server systems, laptops, desktops and mobile devices
  • Provide problem resolution related to network and server infrastructure, hardware components, operating systems and productivity applications
  • Facilitate preventative maintenance and system upgrades.
  • Monitor and maintain system access and security
  • Other general administrative tasks.

Skills and Experience

  • Tertiary qualification in a relevant technical field, or equivalent practical experience.
  • Basic knowledge of networking, Microsoft Active Directory, and computer hardware.
  • Proven ability to troubleshoot desktop and end-user issues, including but not limited to Microsoft Office applications, with strong time management and problem-solving skills.
  • A strong customer service mindset, with a proactive and energetic approach to IT support.
  • Demonstrated ability to work both independently and collaboratively as part of a team to achieve shared goals.
  • Excellent written and verbal communication skills.
  • Mandarin language skills will be highly regarded.
  • This role reports directly to the IT Manager.

If you are a self-motivated individual with a passion for delivering quality IT support, we would love to hear from you

Job Types: Full-time, Permanent

Benefits:

  • Employee discount
  • Professional development assistance

Ability to commute/relocate:

  • Rydalmere NSW 2116: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • What are your annual salary expectations?
  • Availble date and time for interview.

Language:

  • Mandarin (Preferred)

Licence/Certification:

  • Driver Licence (Preferred)

Work Authorisation:

  • Australia (Required)

Work Location: In person

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