IT Help Desk Support jobs in Brisbane QLD
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- Affinity Education GroupBrisbane QLD
- Strong Microsoft 365 and Windows 10/11 support experience.
- 2+ years’ experience in an IT helpdesk/service desk role.
- St Vincent's Health AustraliaBrisbane QLD
- Insurance services
- Employee assistance program
- Salary packaging
- With a true passion for customer service, you will be committed in providing high quality technical support across all areas of the organisation.
- Boost ITBrisbane QLD 4000
- On-the-job training
- Full Time (Mon to Fri).
- You are expected to have excellent customer service and communication skills. *.
- This role will be ideal for someone who is currently…
- Boost ITBrisbane QLD 4000
- On-the-job training
- Full Time (Mon to Fri).
- You are expected to have excellent customer service and communication skills. *.
- This role will be ideal for someone who is currently…
- Auto & General HoldingsToowong QLD 4066
- Parental leave
- Gym membership
- Insurance services
- Paid volunteer leave
- Transportation links
- Provide rostered after-hours support services as required.
- Contribute to the development and maintenance of ICT support documentation.
- View all Auto & General Holdings jobs - Toowong jobs
- Salary Search: Senior Service Desk Analyst salaries
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Job Post Details
IT Service Desk Analyst - job post
4.44.4 out of 5 stars
Brisbane QLD
Full-time
You must create an Indeed account before continuing to the company website to apply
Job details
Job type
- Full-time
Shift and schedule
- Monday to Friday
Location
Brisbane QLD
Full job description
This position is responsible for delivering reliable, high-quality IT support services to the Affinity Education Group (AEG) Centre Support Office (CSO) and our network of Centres.
As the first point of contact for IT support, you will play a key role in ensuring our team members stay connected, productive, and supported—helping us deliver on our mission to inspire and nurture individuals to reach their full potential.
The role:
The role:
- Provide Level 1 IT support via phone, email, ticketing system, and in person
- Log, prioritise, and resolve incidents in line with SLAs
- Troubleshoot hardware, software, and connectivity issues
- Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
- Manage devices and users via Intune and Azure AD / Entra ID
- Set up and maintain devices, printers, and peripherals
- Assist with onboarding/offboarding and asset management
- Escalate complex issues and liaise with vendors as required
- Contribute to knowledge articles and continuous improvement initiatives
About you:
- 2+ years’ experience in an IT helpdesk/service desk role
- Strong Microsoft 365 and Windows 10/11 support experience
- Hands-on experience with Intune and user management
- Excellent troubleshooting and problem-solving skills
- Strong communication skills with a customer-first approach
- Ability to explain technical concepts to non-technical users
- Organised, reliable, and able to manage competing priorities
Desirable:
- ITIL knowledge or certification
- Experience in multi-site or education environments
- Familiarity with ITSM tools (ServiceNow, Freshdesk, Jira, etc.)
- Exposure to PowerShell
Why work for Affinity?
Join a values-driven organisation where you can grow, collaborate, and make a real difference. At Affinity, we inspire and nurture our people to reach their full potential.
Our Safety Commitment
We are committed to an inclusive, respectful workplace and prioritise the safety, rights, and wellbeing of children, our employees, and their families.
Permanent full-time | Monday to Friday | 38 hours per week
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