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IT Help Desk Support jobs in Brisbane QLD

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    • Responding to help desk tickets and technical requests.
    • Windows, macOS, and Microsoft 365 support.
    • An IT Support Specialist helps employees or customers solve…
    • Minimal experience in service desk support, including troubleshooting and resolving technical issues for end-users is preferred.
    • Strong Microsoft 365 and Windows 10/11 support experience.
    • 2+ years’ experience in an IT helpdesk/service desk role.
    • Knowledge of business systems and application support.
    • Relocation support and discounted company housing are available, along with a residential allowance.
    • We are looking for a help desk technician (Tier 2) to be responsible for providing technical assistance with computer systems, hardware, and software.
    • With a true passion for customer service, you will be committed in providing high quality technical support across all areas of the organisation.
    • Proven experience in a senior IT support or systems support role.
    • Participating in the on-call support roster (24/7 rotation) to support critical clinical…

Job Post Details

IT Support Specialist Full Time - job post

OfficeMaps
Brisbane QLD
From $5,500 a month - Full-time

Job details

Pay

  • From $5,500 a month

Job type

  • Full-time

Location

Brisbane QLD

Benefits

Pulled from the full job description

  • Childcare assistance
  • Housing allowance
  • Parental leave
  • Health insurance
  • Vision insurance
  • Dental insurance
  • Life insurance

Full job description

OfficeMaps is an Australian SaaS company that provides workplace management software for hot desking, desk/room booking, employee directories, and interactive office floorplans to help organisations manage hybrid workspaces.

An IT Support Specialist helps employees or customers solve computer, software, network, and technical problems. They are responsible for keeping IT systems running smoothly and providing technical assistance.

Typical duties include:

Installing and configuring computers, printers, and software

Troubleshooting hardware and software issues

Managing user accounts and passwords

Supporting networks, Wi-Fi, email, and cloud systems

Responding to help desk tickets and technical requests

Maintaining cybersecurity and system updates

Training staff on IT systems and tools

Documenting technical problems and solutions

Common skills employers look for:

Windows, macOS, and Microsoft 365 support

Networking basics (TCP/IP, routers, VPNs)

Customer service and communication skills

Problem-solving and troubleshooting

Knowledge of cybersecurity practices

Experience with ticketing systems like Jira or ServiceNow

Pay: From $5,500.00 per month

Benefits:

  • Childcare assistance
  • Dental insurance
  • Health insurance
  • Housing allowance
  • Life insurance
  • Maternity leave
  • Parental leave
  • Visa sponsorship
  • Vision insurance

Work Location: In person

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