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IT Help Desk Support jobs in Brisbane QLD

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  • Hit Apply Now to learn more about joining our Technical Support Engineering team…
    • Identify recurring service issues and help develop improved processes and support workflows.
    • ITIL Foundation certification, AV support exposure, familiarity…
    • :Provide on-site and remote support as needed.
    • Escalate complex technical issues to L2/L3 support teams when required.
    • VIP Support: *Provide dedicated, proactive and superior desk side support services for selected End Users as in this Service Description.
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    • Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the…
    • At least 1 year of experience in an ICT support or similar customer-facing technical role.
    • Log, track and prioritise support requests, maintaining accurate…
    • The Help Desk serves as a central communication hub, coordinating service requests and support tasks.
    • CELS (Central Equipment Loan Service) provides and manages…
    • Provide technical guidance and user support on hardware, software, and desktop-related issues to help employees work effectively with company technology.
    • Previous experience in a phone-based customer service, service desk, or other fast-paced support environment is highly desirable.
    • Administer and support JAMF Pro for macOS device lifecycle management.
    • Operational Excellence: Maintain accurate documentation, knowledge articles, and support…
    • Splitting your time between desk-based support and hands-on onsite work, depending on what the day calls for.
    • Train like a beast—10 paid training days, certs =…
    • Be available to travel onsite to support IT services.
    • Minimum of 3 years’ experience in a Service Desk or IT support role.
    • Provide remote assistance as well.
    • Strong Microsoft 365 and Windows 10/11 support experience.
    • 2+ years’ experience in an IT helpdesk/service desk role.
    • Occasional off-hours support (on call support).
    • Charitable Giving & Volunteering: Make an impact with paid volunteer time to support non-profit organizations…
    • With a true passion for customer service, you will be committed in providing high quality technical support across all areas of the organisation.

Job Post Details

IT Support Engineer - job post

Sentrian
Brisbane QLD
Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Full-time

Location

Brisbane QLD

Full job description

Hit Apply Now to learn more about joining our Technical Support Engineering team.

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