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    • Reporting to the Senior Network Administrator and based in Windsor, the IT Helpdesk Officer is the first line of contact for users by providing technical…
    • View all Hawkesbury City Council jobs - Windsor jobs - IT Technician jobs in Windsor NSW
    • Salary Search: IT Helpdesk Officer salaries in Windsor NSW
    • The ability to handle multiple IT helpdesk and support enquiries both remotely andin person including but not limited to laptops, Points of Sale, PC's, printers…
    • Answer incoming calls and monitor support queues for the IT helpdesk.
    • Log, update and close tickets in IT helpdesk system (Zendesk).
    • Ensure the smooth day-to-day running of the network and services incorporating - PCs, mobile devices, printers and Microsoft 365 services across the WHS sites.
    • Enthuse customers and provide best experience through best in class hardware, software and technical support services.
    • The purpose of this role is to provide a high standard of remote, onsite, telephone and email support to customers.
    • Onboarding and termination of user accounts.
    • Competitive Salary | No industry experience needed | Supportive team environment.
    • This role reports to the IT Support Tech Manager and is key to supporting day-…
    • No two days will be the same as you’ll be proactively problem solving any customer issues that come your way or escalating them as appropriate.
    • Support users via phone, email, or in person.
    • Troubleshoot Windows OS, Microsoft 365, and hardware issues.
    • Install and configure desktops, laptops, printers,…
    • To satisfy the needs of Adaptas Solutions users globally by delivering an excellent IT support service and ensuring users receive a timely resolution of support…
    • We are seeking a customer-focused and technically proficient Field Support Engineer to provide onsite IT support services for end-user computing environments.
    • At efex, no two days are the same.
    • As a Service Desk Analyst, you will play a key role in supporting our clients and ensuring their IT systems run smoothly.
    • In this permanent embedded role, you will play a crucial role in delivering high-quality, onsite technical support to our customers within the Education Sector.
    • Act as a primary contact for IT incidents and service requests, accurately logging, assessing, prioritising and progressing each case.
    • This is a 1 year Independent contract requirement as of now , which may be extended further based on project needs.
    • Asset and inventory management experience.

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IT Helpdesk Officer
Hawkesbury City Council
Windsor NSW
$80,000 - $96,000 a year
Full-time
Apply on company site

Job details

Here’s how the job details align with your profile.

Pay

$80,000 - $96,000 a year

Job type

Full-time

Benefits

Pulled from the full job description
Parental leave
Employee assistance program
Employee rewards program
Group activities
On-site parking

Full job description

Closing date: 4/10/2026 11:59 PM AUS Eastern Standard Time

Location: Windsor NSW

Department: Information Services

Employment type: Full-Time

Work Arrangement: Hybrid

IT Helpdesk Officer
Be passionate. Be progressive. Hawkesbury City Council.

  • Salary negotiable $80k to $96k + Super
  • 9 Day Fortnight
  • Fitness Passport Option+ On-Site Parking

Hawkesbury City Council is the largest local government area in metropolitan NSW covering 2,800 square kilometres, incorporating both urban and rural communities. We are committed to working together to deliver outcomes for the community through innovation and best practice.

Hawkesbury City Council strives to be an inclusive workplace for all people. We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, veterans and people with disabilities.

The Role

Reporting to the Senior Network Administrator and based in Windsor, the IT Helpdesk Officer is the first line of contact for users by providing technical helpdesk support to Council Staff via phone calls, emails and in person. Your typical duties will include; call response, business application support, hardware faults, customer support of programs on PC’s and LAN and administration support to the IT team. You will display a high level of customer service assisting employees with all IT related enquiries.

About You

You have demonstrated experience in managing and maintaining IT Support and Systems Helpdesk, with the ability to support both technical and non-technical users. You will have strong problem solving skills and the ability to manage competing priorities, implement change, and deliver solutions. You are a proactive, adaptable professional with strong communication and interpersonal skills, with the ability to work independently or as part of a team.

Essential Criteria

  • Tertiary qualifications in Information Technology, IT Certification or working towards completing, or relevant industry experience
  • Demonstrated ability to provide desktop and application support
  • Excellent customer service and communication skills
  • Demonstrated business analysis and problem solving skills
  • The right to live and work in Australia
  • Class C Drivers Licence
  • WHS General Construction Work in NSW
  • Working with Children Check (WWCC)
  • Successful applicants will be required to undergo background (police) checks and medical declaration

Desirable Criteria

  • Certificate in Information Technology Infrastructure Libraries (ITIL)
  • Knowledge and Awareness of cybersecurity principles and frameworks
  • Knowledge and understanding of IT network protocols
  • Experience with local government software such as Financials / Property and Rating / Records Management systems

The Rewards

An attractive salary will be negotiated with the successful applicant commensurate with qualification, skills, and experience.

  • Great Working Environment
  • Rostered Day Off
  • Paid Parental Leave
  • Flexible work arrangements
  • Tertiary Education Assistance
  • Health and Wellbeing Program
  • Long Service Leave after 5 years
  • Training and Development Opportunities
  • Employee Reward and Recognition program
  • Fitness Passport Option
  • Social Club - BBQs, Christmas parties, raffles and activities
  • Employee Assistance Program for employees and their family

To Apply

For further position details, including the selection criteria and how to apply, visit our website www.hawkesbury.nsw.gov.au or call Council’s People and Development Team on 02 4560 4444.

Applications close Sunday, 4th October 2026

Applications must be submitted online.

Please allow 4 weeks from the closing date for processing of your application.

Please note that the canvassing of Councillors in relation to these matters will automatically disqualify the applicant from this process.

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