IT Helpdesk jobs in Sydney NSW
IT Helpdesk Support Officer | Minto, South - West Sydney
Often replies in 1 dayRedoxMinto NSW- Free food
- Paid volunteer leave
- On-site parking
- Answer incoming calls and monitor support queues for the IT helpdesk.
- Log, update and close tickets in IT helpdesk system (Zendesk).
- View all Redox jobs - Minto jobs - Helpdesk Support jobs in Minto NSW
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- Havas GroupSydney NSW
- Childcare assistance
- Parental leave
- Employee assistance program
- Salary packaging
- Paid volunteer leave
- Complimentary flu shots
- Birthday Leave: It’s your special day - have it off on us!
- The Junior IT Support Analyst is a great role for someone who has completed some studies in IT and…
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- Salary Search: Junior IT Support Analyst salaries in Sydney NSW
- Harry Design StudioMaroubra NSW 2035
- IT Support / Junior IT Support — Part-Time.
- Work type: Part-time, with potential to become full-time after 3–6 months.
- Pay: $55,015.65 – $99,539.00 per year.
- View all Harry Design Studio jobs - Maroubra jobs
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- Expert Education and Visa ServicesParramatta NSW 2150
- Paid training
- Employee rewards program
- Work Type: Full-time, 38 hours per week.
- Salary on offer: $80,000 to $85,000 per annum plus superannuation.
- Providing high-quality, first-level IT support to…
- FulcrumSydney NSW
- Johnson Winter Slattery is a full service commercial firm with specialist expertise in all facets of commercial activity, covering the spectrum of transactional…
- View all Fulcrum jobs - Sydney jobs - IT Support jobs in Sydney NSW
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- ISSSydney NSW
- Employee discount
- On-site parking
- This Full-Time permanent role is based in our Macquarie Park corporate office.
- This role is within the IT Service Desk operation and is responsible for handling…
- View all ISS jobs - Sydney jobs - IT Support jobs in Sydney NSW
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- NetStrategy Pty LtdNorth Sydney NSW 2060
- Visa sponsorship
- You will be based on-site at a leading independent school, embedded in the day-to-day technology operations of the school.
- View all NetStrategy Pty Ltd jobs - North Sydney jobs
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- AccentureSydney NSW
- Parental leave
- We're looking for Junior Desktop Engineers - Entry level/Early Careers across our Sydney, Melbourne and Brisbane offices.
- Windows 10 and 11 troubleshooting.
- AccorCorpoSydney NSW
- In this role, you'll provide first-line technical support to employees across our corporate offices, helping to deliver a seamless technology experience through…
- View all AccorCorpo jobs - Sydney jobs - IT Support jobs in Sydney NSW
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- AccorCorpoSydney NSW
- In this role, you'll provide first-line technical support to employees across our corporate offices, helping to deliver a seamless technology experience through…
- View all AccorCorpo jobs - Sydney jobs - IT Support jobs in Sydney NSW
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- King LivingTurrella NSW 2205
- On-site parking
- Broad technical exposure across hardware, software & infrastructure.
- Onsite barista, generous discounts, onsite parking & career pathways.
- View all King Living jobs - Turrella jobs - IT Support jobs in Turrella NSW
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- Link GroupSydney NSW 2000
- This role is responsible for technical assistance, resolving helpdesk tickets & fulfilling service requests in line with service level agreements defined along…
- View all Link Group jobs - Sydney jobs
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- AC3Sydney NSW
- Get exposure to on-site client work.
- Provide Level 1-2 IT support to hundreds of end-users, and escalate issues when required to relevant teams.
- View all AC3 jobs - Sydney jobs - IT Support jobs in Sydney NSW
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IT Helpdesk Team Leader
Urgently hiringConfidentialCamellia NSW 2142- Referral program
- Lead and inspire a dedicated team with a focus on customer service excellence.
- Proven experience in a service desk leadership role.
- Campbell Property GroupNorwest NSW
- Referral program
- Health insurance
- Gym membership
- Insurance services
- Employee assistance program
- Paid volunteer leave
- As the IT Service & Support Desk Technician, you will be the first point of contact for IT support requests and responsible for providing technical assistance,…
- View all Campbell Property Group jobs - Norwest jobs - IT Support jobs in Norwest NSW
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- Dipole GroupNorth Sydney NSW 2060
- Our capabilities span across Telecommunications, Finance, Insurance, health, Public Services, Print / Digital Media, Broadcast and Supply Chain.
- View all Dipole Group jobs - North Sydney jobs - IT Support jobs in North Sydney NSW
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Job Post Details
IT Helpdesk Support Officer | Minto, South - West Sydney - job post
Job details
Job type
- Full-time
Location
Benefits
Pulled from the full job description
- Free food
- Paid volunteer leave
- On-site parking
Full job description
About us
Redox is a ASX listed, leading raw material and ingredients distributor with 23 staff locations throughout Australia, New Zealand, Asia and North America. We bring the best products from around the world to clients in over 170 unique industries. Established in 1965 with more than 400 staff and sales over $1 billion dollars last financial year, Redox is an Australian success story that strives to maintain the energy of a start-up. We value and promote innovation, with swift implementation of sound ideas and modern solutions. More than just a job, start your career with Redox today and join an accredited ‘Great Place to Work’ business.
The Position
As an IT Support Officer on the Helpdesk you will be working with an expert team of IT systems engineers and developers at our head office in Minto, South-West Sydney. Serving our internal customers, you will provide support on a variety of IT hardware and software systems including desktops, laptops, printers, telephony, network & security devices, and a wide range software platforms. Within our Windows Active Directory environment you will be exposed to the latest technologies from Microsoft and other leading IT vendors. As your skill and confidence grow you will take responsibility for projects involving hardware and software upgrades/rollouts locally and across remote sites.
Daily tasks include:
- Answer incoming calls and monitor support queues for the IT helpdesk
- Triage support requests, troubleshoot and provide first / second level support
- Escalate faults to third level Systems Engineers and external support contractors
- Log, update and close tickets in IT helpdesk system (Zendesk)
- Perform user adds/moves/changes in multiple IT systems
- Installation, maintenance and monitoring of operating systems and software
- Assist with IT procurement and maintenance of internal asset system and licence records
- Writing technical documentation and How-To Guides.
This position allows for a mix of on-site and remote (from home) work after probation. We’re located in Minto, South-Western Sydney. If that’s you too, then this is a great opportunity forgo the exhausting commute to the CBD and enjoy a better work/life balance.
About you
- Exceptional communication, interpersonal and customer service skills.
- Minimum of 1 year work experience in an IT Helpdesk role
- Tertiary qualification/s in IT (University, TAFE or Microsoft/Cisco certification)
- Solid working knowledge of the latest Microsoft technologies and platforms
- Ability to work independently and cohesively as part of a team
- High attention to detail and strong problem solving skills
The successful candidate will have skills and experience in:
- Windows Server 2019 and above
- Windows 11
- Microsoft Teams
- Active Directory
- Office 365
- Remote Desktop technologies
- Network and TCP/IP
- Mobile Devices (Apple & Android)
- Printer Hardware
- Adobe Acrobat
Some exposure to the following technologies an advantage
- Cisco routers / switches
- Hyper-V
- IP Telephony (PABX, IPFX, IP Phones)
- Windows Desktop Deployment (MDT)
- Microsoft Azure, Intune, Entra, and 365
Rewards & Benefits
- Competitive salary package inclusive 17.5% leave loading
- Company-performance-based bonuses
- Annual Salary review
- Lunch provided daily onsite
- Paid Volunteer Day
- Friday afternoon socials
- 10mins from M5 motorway
- Secure onsite parking
How to APPLY
Provide us with a current resume or through our website www.redox.com/careers
Redox is an equal opportunity employer which enjoys the benefit of a diverse team.
All your information will be kept confidential according to EEO guidelines, and applicable privacy legislation. Further information on our website.
All successful applicants will require to undergo a National Police History check to be eligible for the role. All applicants must be eligible to work in Australia.
Agencies, we’ve got this one covered thanks!