Redox is a ASX listed, leading raw material and ingredients distributor with 23 staff locations throughout Australia, New Zealand, Asia and North America. We bring the best products from around the world to clients in over 170 unique industries. Established in 1965 with more than 400 staff and sales over $1 billion dollars last financial year, Redox is an Australian success story that strives to maintain the energy of a start-up. We value and promote innovation, with swift implementation of sound ideas and modern solutions. More than just a job, start your career with Redox today and join an accredited ‘Great Place to Work’ business.

The Position

As an IT Support Officer on the Helpdesk you will be working with an expert team of IT systems engineers and developers at our head office in Minto, South-West Sydney. Serving our internal customers, you will provide support on a variety of IT hardware and software systems including desktops, laptops, printers, telephony, network & security devices, and a wide range software platforms. Within our Windows Active Directory environment you will be exposed to the latest technologies from Microsoft and other leading IT vendors. As your skill and confidence grow you will take responsibility for projects involving hardware and software upgrades/rollouts locally and across remote sites.

Daily tasks include:

Answer incoming calls and monitor support queues for the IT helpdesk
Triage support requests, troubleshoot and provide first / second level support
Escalate faults to third level Systems Engineers and external support contractors
Log, update and close tickets in IT helpdesk system (Zendesk)
Perform user adds/moves/changes in multiple IT systems
Installation, maintenance and monitoring of operating systems and software
Assist with IT procurement and maintenance of internal asset system and licence records
Writing technical documentation and How-To Guides.

This position allows for a mix of on-site and remote (from home) work after probation. We’re located in Minto, South-Western Sydney. If that’s you too, then this is a great opportunity forgo the exhausting commute to the CBD and enjoy a better work/life balance.

About you

Exceptional communication, interpersonal and customer service skills.
Minimum of 1 year work experience in an IT Helpdesk role
Tertiary qualification/s in IT (University, TAFE or Microsoft/Cisco certification)
Solid working knowledge of the latest Microsoft technologies and platforms
Ability to work independently and cohesively as part of a team
High attention to detail and strong problem solving skills

The successful candidate will have skills and experience in:

Windows Server 2019 and above
Windows 11
Microsoft Teams
Active Directory
Office 365
Remote Desktop technologies
Network and TCP/IP
Mobile Devices (Apple & Android)
Printer Hardware
Adobe Acrobat

Some exposure to the following technologies an advantage

Cisco routers / switches
Hyper-V
IP Telephony (PABX, IPFX, IP Phones)
Windows Desktop Deployment (MDT)
Microsoft Azure, Intune, Entra, and 365

Rewards & Benefits

Competitive salary package inclusive 17.5% leave loading
Company-performance-based bonuses
Annual Salary review
Lunch provided daily onsite
Paid Volunteer Day
Friday afternoon socials
10mins from M5 motorway
Secure onsite parking

How to APPLY

Provide us with a current resume or through our website www.redox.com/careers

Redox is an equal opportunity employer which enjoys the benefit of a diverse team.
All your information will be kept confidential according to EEO guidelines, and applicable privacy legislation. Further information on our website.

All successful applicants will require to undergo a National Police History check to be eligible for the role. All applicants must be eligible to work in Australia.

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