IT Helpdesk jobs in Sydney NSW
IT Helpdesk Support Officer | Minto, South - West Sydney
Often replies in 1 dayRedoxMinto NSW- Free food
- Paid volunteer leave
- On-site parking
- Answer incoming calls and monitor support queues for the IT helpdesk.
- Log, update and close tickets in IT helpdesk system (Zendesk).
- View all Redox jobs - Minto jobs - Helpdesk Support jobs in Minto NSW
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- ISSSydney NSW
- Employee discount
- On-site parking
- This Full-Time permanent role is based in our Macquarie Park corporate office.
- This role is within the IT Service Desk operation and is responsible for handling…
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IT Helpdesk Team Leader
Urgently hiringConfidentialCamellia NSW 2142- Referral program
- Lead and inspire a dedicated team with a focus on customer service excellence.
- Proven experience in a service desk leadership role.
IT Helpdesk Team Leader
Urgently hiringConfidentialCamellia NSW 2142- Referral program
- Lead and inspire a dedicated team with a focus on customer service excellence.
- Proven experience in a service desk leadership role.
- Southern Cross Integrated IT Services CorpSydney NSW 2000
- 2+ years of professional IT helpdesk or service desk technical experience.
- Troubleshoot complex tier-2 hardware, software, and local network issues for…
View similar jobs with this employerFujitsuSydney NSW- Paid volunteer leave
- We are seeking a bright, junior Service Desk Analyst to to provide a high-quality single point of contact, as part of a Service Desk service for Fujitsu's…
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- Kennards HireSeven Hills NSW
- On-the-job training
- Parental leave
- Employee discount
- Insurance services
- Profit sharing
- On-site parking
- Western Sydney location | Onsite parking | Flexible work arrangements.
- On the job training and development.
- $75,000 base salary + super + 5% profit share bonus.
- AC3Sydney NSW
- 6 month initial Fixed Term Contract.
- You'll master core support disciplines across Microsoft, AD, and Windows environments while developing the knowledge and…
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- Brennan ITSydney NSW
- Being an Australian Citizen is beneficial for NV1 Clearance later down the line but for this particular role, it is not required.
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- St Vincent's Health AustraliaInner West NSW
- Insurance services
- Employee assistance program
- Salary packaging
- Reporting to the Service Desk Team Leader in your area, you will deliver prompt and effective resolution through the provision of first level technical phone…
- EFEXSydney NSW 2000
- Birthday leave
- At efex, no two days are the same.
- As a Service Desk Analyst, you will play a key role in supporting our clients and ensuring their IT systems run smoothly.
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- FujitsuSydney NSW
- Paid volunteer leave
- This role is responsible for providing first and second-level technical support, resolving user issues, supporting device deployments, and contributing to…
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- Experteq CareersSydney NSW
- Referral program
- Annual leave
- Employee discount
- Employee assistance program
- Work from home
- Complimentary flu shots
- Microsoft Fundamentals certification (AZ 900, MS 900, or equivalent) - must already have it or be able to prove pass.
- ITIL knowledge is a plus.
- View all Experteq Careers jobs - Sydney jobs
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IT Support Specialist (SaaS)
Often replies in 1 dayCreditorWatchSydney NSW- Gym membership
- As a commercial credit reporting bureau, we offer a complete suite of credit reporting products and data insights covering the entire customer lifecycle, from…
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- Jomablue Pty LtdSydney NSW 2000
- The IT Support Specialist reports to the Technology Services Manager and is the engine that keeps Jomablue's internal technology, systems, and hardware running…
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- cubesysSydney NSW
- Provide Level 1 technical support to Interactive Managed Services customers across Australia, providing first call resolution or fulfillment where possible to…
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Job Post Details
IT Helpdesk Support Officer | Minto, South - West Sydney - job post
Job details
Job type
- Full-time
Location
Benefits
Pulled from the full job description
- Free food
- Paid volunteer leave
- On-site parking
Full job description
About us
Redox is a ASX listed, leading raw material and ingredients distributor with 23 staff locations throughout Australia, New Zealand, Asia and North America. We bring the best products from around the world to clients in over 170 unique industries. Established in 1965 with more than 400 staff and sales over $1 billion dollars last financial year, Redox is an Australian success story that strives to maintain the energy of a start-up. We value and promote innovation, with swift implementation of sound ideas and modern solutions. More than just a job, start your career with Redox today and join an accredited ‘Great Place to Work’ business.
The Position
As an IT Support Officer on the Helpdesk you will be working with an expert team of IT systems engineers and developers at our head office in Minto, South-West Sydney. Serving our internal customers, you will provide support on a variety of IT hardware and software systems including desktops, laptops, printers, telephony, network & security devices, and a wide range software platforms. Within our Windows Active Directory environment you will be exposed to the latest technologies from Microsoft and other leading IT vendors. As your skill and confidence grow you will take responsibility for projects involving hardware and software upgrades/rollouts locally and across remote sites.
Daily tasks include:
- Answer incoming calls and monitor support queues for the IT helpdesk
- Triage support requests, troubleshoot and provide first / second level support
- Escalate faults to third level Systems Engineers and external support contractors
- Log, update and close tickets in IT helpdesk system (Zendesk)
- Perform user adds/moves/changes in multiple IT systems
- Installation, maintenance and monitoring of operating systems and software
- Assist with IT procurement and maintenance of internal asset system and licence records
- Writing technical documentation and How-To Guides.
This position allows for a mix of on-site and remote (from home) work after probation. We’re located in Minto, South-Western Sydney. If that’s you too, then this is a great opportunity forgo the exhausting commute to the CBD and enjoy a better work/life balance.
About you
- Exceptional communication, interpersonal and customer service skills.
- Minimum of 1 year work experience in an IT Helpdesk role
- Tertiary qualification/s in IT (University, TAFE or Microsoft/Cisco certification)
- Solid working knowledge of the latest Microsoft technologies and platforms
- Ability to work independently and cohesively as part of a team
- High attention to detail and strong problem solving skills
The successful candidate will have skills and experience in:
- Windows Server 2019 and above
- Windows 11
- Microsoft Teams
- Active Directory
- Office 365
- Remote Desktop technologies
- Network and TCP/IP
- Mobile Devices (Apple & Android)
- Printer Hardware
- Adobe Acrobat
Some exposure to the following technologies an advantage
- Cisco routers / switches
- Hyper-V
- IP Telephony (PABX, IPFX, IP Phones)
- Windows Desktop Deployment (MDT)
- Microsoft Azure, Intune, Entra, and 365
Rewards & Benefits
- Competitive salary package inclusive 17.5% leave loading
- Company-performance-based bonuses
- Annual Salary review
- Lunch provided daily onsite
- Paid Volunteer Day
- Friday afternoon socials
- 10mins from M5 motorway
- Secure onsite parking
How to APPLY
Provide us with a current resume or through our website www.redox.com/careers
Redox is an equal opportunity employer which enjoys the benefit of a diverse team.
All your information will be kept confidential according to EEO guidelines, and applicable privacy legislation. Further information on our website.
All successful applicants will require to undergo a National Police History check to be eligible for the role. All applicants must be eligible to work in Australia.
Agencies, we’ve got this one covered thanks!