IT Onsite Support jobs in Sydney NSW

IMMEDIATE START

IT SUPPORT - LEVEL 1 (FOUNDRY LABS & MADISON MARCUS)

About Us

Madison Marcus is a leading boutique law firm with offices in Sydney and Parramatta. We work in conjunction with Foundry Labs (our IT and Software provider). We have been consistently recognised by the legal and business communities for excellence in our legal work, innovation, corporate citizenship, and our employee health and well-being initiatives, along with individual team members for their success and leadership. We are a young, diverse firm offering great working conditions, diverse and enjoyable social events and ample development opportunities.

The Position

An exciting opportunity has developed for an experienced IT Support – Level 1, candidate to join our successful and growing team, based in the Sydney CBD offices.

We offer work as a ‘whole project’ approach, providing expert services from inception to delivery and completion.

The position is based in our new stunning Sydney CBD office which boasts glass walls allowing ample natural light, impressive board, and meetings rooms, lots of break out spaces, open plan seating and hybrid working arrangements.

Skills & Experience

To be successful in this role, your duties will include:

1. IT Duties

a. Support and maintenance of company data and technological infrastructure;

b. Analysis, research and implementation of security protocols and procedures;

c. Creation, management and implementation of IT policies and documentation;

d. IT vendor management, follow up, and relationship building;

e. Ensuring that MM follows the best practices in IT administration and cyber security;

f. Providing technical assistance and remote computer or network support to end users;

g. Creation and maintenance of an internal wiki with technical documentation, manuals, and IT policies, in line with company QMS and / or updated accordingly in QMS;

h. Assistance with the creation, testing and deployment of in-house software projects;

i. Administration of Webex Phone and Meeting system;

j. Assisting with data sanitisation and management of database systems, not limited to LEAP, Practice Evolve, Action Step or other products implemented by the firm;

k. Creation of instruction videos, GIFs or other education material on software products or services implemented by the firm;

l. Adhoc business innovation and IT business needs such as:

• Maintenance, repair, and upgrades to the website;
• Assistance in the assessment and implementation of software used by marketing or other business units such as HR / Payroll (Employment Hero);
• Management of marketing related software and platforms (not limited to email, SMS, podcasting services, Monday etc);
• Supporting coordination of events - IT equipment and audio-visual presentation.

2. General Administration:

a. General administrative tasks

b. Creating, managing, and removing user accounts

c. Inventory/Asset management

d. Investigation and utilisation of cost saving measures

e. Providing training to staff on time saving measures, cyber security, and IT systems

f. Reporting of Phone System metrics and video calling utilization

g. Reviewing cost-effective and innovative solutions for the company.

h. Assisting supervisor with upkeep, configuration and reliable operation of computer systems, servers, data security system and third-party providers.

3. Microsoft Azure:

a. Creation, management and removing of user accounts and groups;

b. Monitoring and analysis of security logs and reports;

c. Maintenance of our In-tune environment; and

d. Updating of security policies where needed.

You will possess, qualifications including:

1. Certificate IV in Business Administration or equivalent level in IT;

2. Computer Science Degree (or studying) advantageous;

3. Good knowledge of IT operating systems, especially Windows, Exchange and Citrix (Azure, desirable);

4. Basic understanding of network administrations, network infrastructure of the company, database administration, Server/Web Administration and Security Systems Administrators; and

5. Willing to upskill to keep current with technology needs e.g. Cyber Security.

SKILLS & ATTRIBUTES REQUIRED:

1. Good organisational and time management skills;

2. Great communication and interpersonal skills;

3. Ability to handle data with confidentiality;

4. IT savvy;

5. Advanced computer skills, including a high degree of proficiency in MS Suite;

6. 2 years office administrative and/or 3-5 years of professional work experience in the IT sector e.g. Level 1 or 2 in IT support experience (in Legal desirable);

7. Strong initiative, reliability, accuracy and organisational skills are essential;

8. The ability to effectively prioritise tasks and meet deadlines is of extreme importance; and

9. Working for various professionals will require mature business acumen, discretion and respecting confidential matters of a sensitive nature is crucial.

The position offers:

• The opportunity to become a valued member of a busy practice dedicated to providing clients with the best possible advice and service;
• A challenging and rewarding position with the ability to make your mark;
• A competitive salary commensurate with experience; and
• A supportive friendly team and the opportunity to enjoy the wealth of experience and support that will surround you.

Benefits and Culture

Our mission is to protect and empower both clients and employees.

We do not isolate or pigeonhole like big firms by management processes and layers of red tape and politics. Here at Madison Marcus Law Firm, we are entrepreneurial and forward thinking by nature. We thrive on new ideas and innovation. We proactively invest in new technologies to be a firm where law and business meet with technology. We are new age.

We offer work anniversary loyalty bonuses, fortnightly drinks and team bonding, volunteer days credited to your budget, paid parental leave, business and staff referral incentives, wellness initiatives, fantastic social club activities and 1:1 Marketing Coaching and assistance.

How to apply?

Please send your resume and covering letter demonstrating how you meet the key selection criteria. For a confidential conversation, please contact Verdiana Riolo on 02 8022 1222 or email verdiana.riolo@madisonmarcus.com.au. All discussions and emails will be treated as highly confidential to protect your privacy.

Recruiters – at this stage, no applications will be received from recruiters.

All applicants must have legal rights to work in Australia.

Pay: $58,000.00 – $69,000.00 per year

Benefits:

• Employee mentoring program
• Free food
• Parental leave
• Professional development assistance
• Referral program
• Work from home

Work Location: In person