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IT Onsite Support jobs in Sydney NSW

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    • First point of contact for IT support requests.
    • 1–2 years of experience in an IT support or helpdesk role, or a relevant IT qualification.
    • View all Property Me jobs - Sydney jobs - Junior IT Specialist jobs in Sydney NSW
    • Salary Search: Junior IT Admin salaries in Sydney NSW
    • 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience.
    • 2+ years of corporate setting Windows, Mac or Linux Operating systems…
    • Hardware and software support, equipment set ups, and meeting room conference support.
    • In addition, you will provide 2nd level desktop support to members of our…
    • Deliver remote technical support to employees across our global offices.
    • Liaise with external vendors for hardware procurement and technical support.
  • View similar jobs with this employer
    • 1–3 years' experience in an IT support, service desk, desktop support or similar technical support role.
    • Jamf Pro administration and support for Apple devices.
    • Work within a team to support broad and varied systems from leading vendors.
    • Providing day-to-day ICT support across end-user computing, connectivity, and core…
    • Proven experience in IT support, help desk, desktop support, or a similar technical role.
    • Strong attention to detail and ability to manage multiple support…
    • Exposure to MacOS environments and device support.
    • Experience providing face-to-face, phone and remote technical support.
    • 2+ years with technical support roles.
    • Proficiency in using ticketing systems for technical support requests.
    • Document any configuration changes and maintain an…
    • The IT Support Specialist reports to the Technology Services Manager and is the engine that keeps Jomablue’s internal technology, systems, and hardware running…
    • Triage support requests, troubleshoot and provide first / second level support.
    • Answer incoming calls and monitor support queues for the IT helpdesk.
    • F. *Providing technical assistance and remote computer or network support to end users;
    • 2 years office administrative and/or 3-5 years of professional work…
    • Proficiency in providing desktop support.
    • It’s common practice for a technical IT support team to be divided into first and second-line support, with the second…
    • Desktop support: 3 years (Required).
    • Escalate complex technical issues to the appropriate support teams.
    • Provide onsite Level 1/Level 2 Desktop Support.
    • Provide onsite, deskside and walk-up IT support to end users.
    • Enterprise, managed services or VIP support experience is advantageous.

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Job Post Details

Junior IT Admin - job post

Property Me
Sydney NSW 2000
Full-time

Job details

Job type

  • Full-time

Shift and schedule

  • Monday to Friday

Location

Sydney NSW 2000

Benefits

Pulled from the full job description

  • Free food
  • Free snacks

Full job description

Our Story


PropertyMe is Australia's leading cloud-based property management platform, trusted by thousands of real estate agencies across the country.


Founded in 2013 and headquartered in Sydney, we build software that helps property managers streamline rent management, maintenance, inspections, trust accounting, and more — all in one place.


We are looking for a motivated Junior IT Administrator to join our IT team. This is a fantastic opportunity for someone early in their IT career who wants broad, hands-on experience in a dynamic and fast-growing SaaS company.
Reporting to the IT Manager in a small team of two, the Junior IT Administrator will be the first point of contact for internal IT support across the business. You will be based onsite in our Sydney office Monday to Friday and will be supporting our team Australia wide, in person and remotely.

Responsibilities
  • First point of contact for IT support requests
  • Troubleshoot and resolve hardware, software, and connectivity issues across a mixed fleet of Windows and Mac devices, monitors, docks, mobile devices and accessories
  • Liaise with software providers and vendors to troubleshoot and resolve hardware and software issues
  • Administer user accounts and manage devices in our directory / MDM platform (JumpCloud)
  • Assist with the configuration and maintenance of network infrastructure, including network switches, wireless access points and routers
  • Support our SaaS stack including Microsoft 365 (Word, Excel, PowerPoint, Outlook), Slack, Zoom, Salesforce and similar
  • Support our team in the use of AI tools
  • AV support in meeting rooms and studio setup, including Zoom Rooms, iPhones, microphones, sound mixers and lighting
  • Assist with the day-to-day operations of our cyber security suite (CrowdStrike and Cloudflare) and assist with routine security tasks including software updates and audit log reviews
  • Maintain and update the asset register
  • Assist with onboarding and offboarding of staff, setup of new hardware, disposal of end-of-life hardware, and provisioning and deprovisioning of software licences
  • Assist with office moves, desk setups and IT projects
  • Ensure documentation is created, maintained and kept up to date

What you bring
Essential
  • 1–2 years of experience in an IT support or helpdesk role, or a relevant IT qualification
  • Ability to work unsupervised and manage multiple tasks and conflicting priorities
  • Strong documentation and communication skills, with the ability to explain technical concepts to non-technical staff
  • Solid understanding of macOS and Windows desktop environments
  • Strong ability to troubleshoot, diagnose and resolve common hardware, software, and connectivity issues
  • Experience supporting productivity suites like Microsoft 365 or Google Workspace
  • Experience with MDM platforms like JumpCloud, Jamf, Intune or similar
  • Experience supporting and using communication tools like Slack, Zoom or similar
  • Experience providing AV / meeting room support to staff, with exposure to platforms like Zoom Rooms or Microsoft Teams Rooms
  • Exposure to cybersecurity tools like CrowdStrike, Cloudflare, Microsoft Defender or similar.
  • Experience with onboarding and offboarding staff
Desirable
  • Basic understanding of networking fundamentals (DNS, DHCP, TCP/IP, VLAN, VPN).
  • Exposure to IT projects and/or new product rollouts
  • Interest in cybersecurity and AI
  • Experience or exposure to office moves and desk setups

The benefits and perks
  • Job security working for one of Australia's leading PropTech companies
  • Your whole team will be with you in one location (Sydney)
  • Free onsite snacks, breakfast, and lunch
  • Beautiful office in Sydney CBD with great views of Darling Harbour
  • Regular milestone parties and events
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