IT Service Desk jobs in Sydney NSW
- Campbell Property GroupNorwest NSW
- Health insurance
- Gym membership
- Insurance services
- Employee assistance program
- Paid volunteer leave
- Generous leave – including parental, volunteer, and community service leave.
- Friendly and approachable, with a strong customer service mindset and passion for…
- View all Campbell Property Group jobs - Norwest jobs - IT Support jobs in Norwest NSW
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- John HollandPyrmont NSW 2009
- Parental leave
- Salary packaging
- Employee rewards program
- Level 1 work includes basic troubleshooting, password resets, application support, managing end-user IT, mobile phone setups and following up incidents/requests…
- View all John Holland jobs - Pyrmont jobs - IT Support jobs in Pyrmont NSW
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- AI TalentBarangaroo NSW 2000
- Work from home
- Visa sponsorship
- Demonstrated experience in an ICT support, help desk, or technical services role.
- Experience working within ITIL or other IT service management frameworks.
- FujitsuSydney NSW 2000
- Paid volunteer leave
- Meet contractual service level targets across contact handling, incidents, and service requests.
- Experience in a Helpdesk/ customer service role either in a…
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- GrainCorpSydney NSW
- Birthday leave
- Contribute to service desk process improvements and project delivery.
- Every role at GrainCorp helps deliver high-quality service to our customers and…
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- King LivingTurrella NSW 2205
- On-site parking
- Service Desk & Ticket Management Monitor and manage service desk tickets — ensuring efficient tracking, clear communication, and timely resolution of incidents…
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- Expert Education and Visa ServicesParramatta NSW 2150
- Paid training
- Employee rewards program
- Monitoring incoming incidents and using sound judgment to escalate complex technical errors or high-level network outages to service providers or external…
- Expert Education and Visa ServicesParramatta NSW 2150
- Paid training
- Employee rewards program
- Monitoring incoming incidents and using sound judgment to escalate complex technical errors or high-level network outages to service providers or external…
- Blacktown City CouncilBlacktown NSW
- You use Council's IT service management system to track issues, monitor progress and deliver a high standard of customer service.
- BGISSydney NSW
- Referral program
- Employee discount
- Employee assistance program
- Paid volunteer leave
- Transportation links
- Experience using IT service desk or ticketing systems.
- Provide first-level IT support via phone, email and service desk requests.
- View all BGIS jobs - Sydney jobs - Help Desk Analyst jobs in Sydney NSW
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- Platinum TechnologyNorwest NSW
- Birthday leave
- Proactively identify areas for improvement and make recommendations to enhance our services.
- High level of customer service skills, able to relate to…
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- CICS Pty LtdNorth Sydney NSW 2060
- Employee mentoring program
- Salary packaging
- Work from home
- Accurately record, update and document incidents, requests, and changes in the IT service desk system in accordance with service management processes.
- Torrens University AustraliaSurry Hills NSW
- A role suited to someone from IT support, help desk, contact centre, customer service, CX, or technical support backgrounds.
- View all Torrens University Australia jobs - Surry Hills jobs
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- Milestone Technologies, Inc.Sydney NSW
- Exposure to enterprise support environments or help desk operations.
- Strong interpersonal, communication, and customer service skills.
- FulcrumSydney NSW
- Law firm or professional services experience is ideal.
- Service desk ticketing system call logging, and updating in accordance with SLA's.
- View all Fulcrum jobs - Sydney jobs - IT Support jobs in Sydney NSW
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- Platinum TechnologyNorwest NSW
- Birthday leave
- Recognition through employee awards and service milestones.
- Paid birthday leave, study leave and wellbeing leave.
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Job Post Details
IT Service & Support Desk Technician - job post
Job details
Job type
- Permanent
- Full-time
Location
Benefits
Pulled from the full job description
- Health insurance
- Gym membership
- Insurance services
- Employee assistance program
- Paid volunteer leave
Full job description
Your Next Opportunity
Campbell Property Group (CPG) - one of Australia’s most respected residential construction and property development companies - is seeking a motivated and detail-oriented L1 Service and Support Engineers to join our brilliant IT team.
This is a growth role for the team, and we are looking for the successful candidate to be based in our Norwest Head Office.
Reporting to the Service and Support Team Leader, the L1 Service & Support Engineer is responsible for providing first-level technical support and customer service to employees across the Group. This role involves triaging tickets, diagnosing and troubleshooting basic technical issues, setting up and training users on basic hardware, and ensuring a high level of customer satisfaction.
You’ll play an integral role in supporting employees across the Group, resolving issues efficiently and effectively.
What you’ll do:
- Provide first-line technical support to employees in office, via phone, email, and chat
- Diagnose and troubleshoot basic hardware, software, and network issues
- Assist in the setup, configuration, and maintenance of IT systems related to property management software and tools
- Work closely with senior support engineers (L2) to escalate complex issues and ensure timely resolution
- Document all interactions and support actions in the ticketing system
- Participate in system testing and quality assurance for new software releases
- Provide onboarding guidance and training to employees on hardware, software and best practices
- Maintain up-to-date knowledge of industry trends, tools, and best practices
- Contribute to creating FAQ and support documentation to assist employees and improve team efficiency
About you
- Degree or relevant qualifications and certifications in Information Technology, Computer Science, or a related field (or equivalent work experience)
- Previous experience (1-2 years) in a L1 service and support role, with a basic understanding of desktop support, system administration, and endpoint management
- Experience configuring and deploying IT hardware and software
- Familiarity with ITSM tools, ticketing systems, and remote support technologies
- Basic networking knowledge (TCP/IP, DNS, DHCP, VPN, firewalls)
- Familiarity with cloud-based applications, mobile device management, Active Directory, user access control, and password management
- Friendly and approachable, with a strong customer service mindset and passion for helping people
- Highly organised and detail-oriented, with a focus on accuracy and efficiency
- Proactive and solution-focused, always looking for ways to improve IT support services
- Strong problem-solving skills, with the ability to think critically under pressure
- Team player, with excellent communication and collaboration skills
What’s on offer
When you join Campbell Property Group, you’ll enjoy:
- Health and wellbeing perks – gym discounts, health insurance, annual nutrition & fitness check-ins
- Retail discounts across travel, groceries, and lifestyle
- Savings on home builds, trades, suppliers, and utilities
- Ongoing learning and development through the CPG Academy
- Generous leave – including parental, volunteer, and community service leave
- Wellbeing support for you and your family (EAP, financial coaching, health programs)
About us
At Campbell Property Group (CPG), we’re passionate about creating better lifestyles for Australians through quality homes, communities, and services.
Our businesses include:
- Clarendon Homes – award-winning, innovative homes across QLD and NSW
- Domaine Homes – affordable, stylish homes designed for modern families
- CPG Estates – developing vibrant, sustainable communities
- Loan Market Elevate – expert financial solutions to support our customers’ property journeys
With over 40 years in the home building industry, we’ve built a reputation for quality, integrity, and customer care.
At Campbell Property Group (CPG), everyone has a home. We are committed to fostering a diverse, inclusive workplace where everyone feels safe, respected and supported and we are proud to be an equal opportunity employer.
#ClarendonHomes
#Norwest
#LI-LB1
Company Overview
Please visit https://www.clarendon.com.au/careers for more information