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  • Hit Apply Now to learn more about joining our Technical Support Engineering team…
    • View all Sentrian jobs - Brisbane jobs - IT Support jobs in Brisbane QLD
    • Salary Search: IT Support Engineer salaries in Brisbane QLD
    • Maintaining accurate documentation of support requests and resolutions.
    • Experience providing onsite and remote IT support to business clients.
  • View similar jobs with this employer
    • Enterprise, managed services or VIP support experience is advantageous.
    • An experienced support professional with a strong background in workplace technology,…
    • Working directly onsite with customers to support our managed services offering.
    • Solid knowledge and understanding of a typical network infrastructure including…
    • Deliver remote technical support to end users.
    • Flexible work arrangements that support your studies.
    • Assist with user support, training, and technology…
    • Experience in an IT support, service desk or customer service environment (or transferrable experience).
    • Document procedures, work instructions, standard device…
    • You'll support multiple buildings around the area.
    • 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience.
    • Triage support requests, troubleshoot and provide first / second level support.
    • Answer incoming calls and monitor support queues for the IT helpdesk.
    • Experience resolving Level 2 technical support issues.
    • Provide Level 2 technical support and act as the primary escalation point.
    • This is a varied, customer-focused role where you'll be the go-to person for Level 1 and Level 2 support, device deployments, Microsoft 365 support, and onsite…
    • Analyze support trends to drive root-cause analysis and preventive measures.
    • Provide Tier 2/3 local and remote hardware, software, network, and server support…
    • Proficiency in providing desktop support.
    • It’s common practice for a technical IT support team to be divided into first and second-line support, with the second…
    • Experience providing Level 1–2 IT support in a helpdesk or support environment.
    • Understanding of basic networking and end-user technology support.
    • Provide new hire onboarding support (local onsite and remote over WebEx), to configure laptop and basic IT services.
    • Paid Parental and Volunteer leaves.
    • Provide L1 IT support, assisting employees with hardware, software and mobile device issues through ServiceNow and other support channels.

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Job Post Details

IT Support Engineer - job post

Sentrian
Brisbane QLD
Full-time
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Job details

Job type

  • Full-time

Location

Brisbane QLD

Full job description

Hit Apply Now to learn more about joining our Technical Support Engineering team.

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