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IT Support Officer jobs in Perth WA

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    • Visit client sites across Perth for onsite IT support.
    • 1+ year experience in IT support or MSP environment.
    • Troubleshoot Windows, Microsoft 365, printers, and…
    • Liaison with suppliers and third-party support contacts.
    • Participate in the continuous improvement of the company's support processes and procedures.
    • Experience: Minimum one year of Level 1 IT support experience is required across end‑user environments including Windows 11, Office 365, Active Directory/Entra…
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    • The Technical Support Officer maintains the school’s Information and Communication Technology (ICT) systems and network, ensuring reliability and sustainability…
    • Provide first- and second-line technical support for hardware, software, and network issues.
    • You will provide technical support, maintain systems, and ensure…
    • Proven experience in an IT support / support engineer role.
    • Provide support for mobile devices.
    • Provide urgent IT support to VIP staff and laboratory operations…
    • Provide administrative and technical support for strategic planning projects.
    • While not essential, possessing a working knowledge of planning legislation and…
    • Hybrid working with team anchor days to support collaboration.
    • Answer inbound calls and deliver prompt, friendly, and professional support.
    • Operating as the primary point of contact for RAC IT helpdesk support through telephone, online, or face-to-face interactions, ensuring SLAs (Service Level…
    • The role also supports a busy production schedule, contributing to school films, broadcasts, exhibitions and assessments that showcase advanced student work.

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Job Post Details

Level 1 Service Technician (IT Support) - job post

Epic IT
4.5 out of 5 stars
North Perth WA 6006
From $7,750 a month - Full-time

Job details

Pay

  • From $7,750 a month

Job type

  • Full-time

Location

North Perth WA 6006

Benefits

Pulled from the full job description

  • Childcare assistance
  • Professional development assistance
  • Employee mentoring program
  • Employee stock purchase plan
  • Free food
  • Parental leave
  • Health insurance

Full job description

Level 1 Service Technician (IT Support)

Join Epic IT Australia and provide hands-on IT support across Microsoft 365, cloud systems, and onsite client environments.

About the Company

Epic IT Australia is a Managed Service Provider (MSP) based in Perth, delivering IT support, cloud services, and infrastructure solutions to business clients.

What You’ll Do?

  • Provide Level 1 IT support via phone, email, and remote tools
  • Troubleshoot Windows, Microsoft 365, printers, and network issues
  • Support user accounts, logins, and password resets
  • Escalate complex issues to senior engineers
  • Assist with Microsoft 365, Azure, and Active Directory support
  • Visit client sites across Perth for onsite IT support
  • Log and update tickets, documentation, and service records

What We’re Looking For:

  • 1+ year experience in IT support or MSP environment
  • Knowledge of Microsoft 365, Windows Server, and Active Directory
  • Basic understanding of networking
  • Strong communication and customer service skills
  • Ability to work onsite and in client-facing environments
  • IT certifications (CompTIA, Microsoft, CCNA) are an advantage

A great opportunity to build your IT career in a fast-paced MSP environment with hands-on technical exposure.

Pay: From $7,750.00 per month

Benefits:

  • Childcare assistance
  • Dental insurance
  • Employee mentoring program
  • Employee stock purchase plan
  • Free food
  • Health insurance
  • Life insurance
  • Maternity leave
  • Parental leave
  • Professional development assistance
  • Profit sharing
  • Salary packaging
  • Vision insurance

Work Location: In person

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