Do you have a passion for education?
Strong organisational skills?
A knack for solving problems and helping people?
A caring personality and an eye for detail?

Then Albright is the right place for you.

About us

Albright Institute is a Registered Training Organisation (RTO) in the heart of Sydney City, with three more campuses across Australia (Adelaide, Brisbane and Melbourne). We aim to give our students a quality and memorable educational experience in Australia. That depends on team members who are passionate about education, enthusiastic and resilient, strong in customer and commercial focus, and ready to join the Albright family.

Albright Institute is currently looking for an experienced Student Services and IT Support Officer to join our Sydney team on a casual basis. You will work with a supportive management team and colleagues from all around the globe, in a dynamic and challenging environment that will help you grow while you help our business grow.

About the role

This is a dual-focus casual role. You will provide front-line student services and administrative support, and you will keep the technology our students and staff rely on running smoothly. You will help ensure our students and our business get the support they need.

Your responsibilities will include:

Student services and administration

Following all administrative processes accurately and on time
Managing reception duties according to the staff roster
Keeping student files accurate, complete and compliant
Maintaining Albright Institute’s student management system
Acting as the first point of contact for students and external clients, and responding to a wide range of enquiries
Supporting the Management Team and assisting Front Desk (Student Services) officers when needed

IT support

Providing first-line IT support to students and staff, including troubleshooting hardware, software, network and account access issues
Setting up, maintaining and managing user accounts, email, passwords and system access, including onboarding and offboarding
Maintaining and supporting classroom technology, computers, printers, Wi-Fi and audio-visual equipment across the campus
Supporting students with access to online learning platforms and student portals
Logging, tracking and resolving IT requests, and escalating complex issues to external IT providers where necessary
Helping maintain data security, privacy and backup practices in line with RTO and legislative requirements
Keeping an up-to-date record of IT assets and equipment

Essential requirements

Demonstrated interpersonal skills and experience communicating by phone, email, text and other platforms
Understanding of the ESOS Act, the National Code and other related industry legislation
Practical IT support skills, with the ability to diagnose and resolve common technical issues and explain solutions clearly to non-technical users
Advanced computer literacy, including Microsoft 365 and general office systems
Ability to manage complex systems
Accurate data entry skills and an eye for detail
Strong time management and workload prioritisation
A can-do attitude, and the ability to build strong relationships and work as part of a team
Good command of written and spoken English
Ability to present a positive image to all our clients

Desirable