IT Support in Schools jobs

NSW Education Standards Authority

Guiding the future of NSW education

Position details

About us

At the NSW Education Standards Authority (NESA), we are dedicated to carrying out meaningful work that drives improvements and elevates student achievement across NSW, now and into the future.

We accomplish this by supporting all school sectors with high-quality syllabuses, assessment (including managing the HSC and NAPLAN), teaching standards (e.g., accrediting teachers) and school environments (including setting and monitoring school standards).

NESA is a unique organisation in NSW (of around 740FTE staff) with significant state-wide impact, visit our website to learn more about the important work we do.

About the role

We are seeking a proactive and detail-oriented Web Support Officer to support the publication, maintenance and quality assurance of content across NESA's digital channels.

Working closely with Content Designers and internal stakeholders, you will ensure website content is accurate, accessible, user-friendly and delivered in line with Web Content Accessibility Guidelines (WCAG) and best-practice digital standards. This is an excellent opportunity to build on your digital publishing expertise while contributing to an organisation that supports education outcomes across NSW.

You will join a collaborative and supportive team environment where you can further develop your technical skills, work with contemporary content management systems and help drive continuous improvements to NESA's online customer experience.

On a day-to-day basis you will be responsible for:

Our ideal candidate will have:

Note: A current NSW Working with Children Check (WWCC) clearance for paid employment is required before commencing in this role. It is not required at the application stage. The cost of the WWCC clearance is the responsibility of the successful applicant.

We invite you to

At NESA you will benefit from:

Ready to join us?

Key information: If you are a current NESA employee or from another NSW government agency who use SuccessFactors for recruitment, it’s important to apply through SuccessFactors to ensure your application reaches our system in the right place. If you need advice on that process follow this guide.

For all other candidates:

Select apply and attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 2 pages). Also address the 2 targeted questions below in your online application (maximum of 400 words per response - approximately):

• Describe a time when you needed to communicate technical or web‑related information (e.g. content publishing, accessibility requirements, or system issues) to a non‑technical stakeholder. How did you ensure your message was understood, and what was the outcome?

• Give an example of how you managed competing priorities or tight deadlines when publishing or maintaining digital content. How did you decide what to prioritise and ensure work was delivered on time and to quality standards?

Advice on applying for NSW Public Sector roles

If you need reasonable adjustments for the recruitment process and workplace, please reach out to recruitment@nesa.nsw.edu.au

Close date: Tuesday, 23 June at 11.59pm

Thank you for your interest, we look forward to receiving your application.

Important information

NESA’s Statement of Commitment to Child Safety

All children and young people have the right to be respected, feel safe, be safe, and protected from harm. NESA is committed to child safety and child safe practices underpinning our purpose of helping children and young people leave school, ready to take advantage of life’s opportunities and rise to its inevitable challenges.

We particularly welcome applications from Aboriginal and Torres Strait Islander people, people with disability, people of all ages, genders, cultural and linguistic backgrounds and the LGBTQIA+ community.

Visa sponsorship is not available for this position. For ongoing roles, you must be an Australian or New Zealand citizen or an Australian Permanent Resident. Australian Temporary Residents may be considered for a fixed term contract for the length of their visa, depending on the requirements of the hiring area and the position.

A Talent Pool (valid for 18 months) may be created for future ongoing and temporary roles.

Important information

NESA’s Statement of Commitment to Child Safety

All children and young people have the right to be respected, feel safe, be safe, and protected from harm. NESA is committed to child safety and child safe practices underpinning our purpose of helping children and young people leave school, ready to take advantage of life’s opportunities and rise to its inevitable challenges.

We particularly welcome applications from Aboriginal and Torres Strait Islander people, people with disability, people of all ages, genders, cultural and linguistic backgrounds and the LGBTQIA+ community.

Visa sponsorship is not available for this position. For ongoing roles, you must be an Australian or New Zealand citizen or an Australian Permanent Resident. Australian Temporary Residents may be considered for a fixed term contract for the length of their visa, depending on the requirements of the hiring area and the position.

A Talent Pool (valid for 18 months) may be created for future ongoing and temporary roles