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IT Support jobs in Brisbane QLD

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    • Logging, managing and prioritising support requests.
    • Providing first-line support via phone and ticketing systems.
    • View all Michael Hill jobs - Greater Brisbane QLD jobs - IT Support jobs in Greater Brisbane QLD
    • Salary Search: IT Service Desk Analyst L1 salaries in Greater Brisbane QLD
    • See popular questions & answers about Michael Hill
    • Escalate unresolved or complex issues to L3 support.
    • Perform remote troubleshooting using approved remote support tools.
    • Valid Australian driver’s license.
    • Providing traditional remote support across a broad customer base.
    • Serious technical exposure across networking, cloud & infrastructure.
    • TCP/IP, DNS and DHCP.
    • Work Mode: Part Time and Work from Client Site..
    • Pay out: $35-$40 per hour on ABN + Travel Reimbursements + Commissions.
    • The Digital Partnership teams provide effective and efficient ICT support services across Queensland.
    • Provide operational support (on-site and remote) to…
    • Occasional off-hours support (on call support).
    • Charitable Giving & Volunteering: Make an impact with paid volunteer time to support non-profit organizations…
    • Good knowledge of Infrastructure support.
    • Provide Web application support for Edge or Chrome.
    • 2+ years of Experience in Level 2/3 desktop support.
    • Respond to IT support requests and troubleshoot technical issues.
    • Reliability and a willingness to support a community organisation.
    • Support users via phone, email, or in person.
    • Troubleshoot Windows OS, Microsoft 365, and hardware issues.
    • Install and configure desktops, laptops, printers,…
    • 1+ years' experience in an IT support, service desk, or similar role.
    • Experience supporting and administering Microsoft 365 environments, including user…
    • Business Analyst - Bridge the gap between IT and the business using analysis to support business decisions.
    • Business Consulting - Collaborate with our clients…
    • You will be a practical, customer-focused IT professional with strong troubleshooting skills and experience working in fast-paced support environments.
    • Onsite support and customer experience.
    • Flexible working arrangements that support work-life balance.
    • Provide hands-on deskside support and practical guidance…
    • 3 years’ + experience in providing technical support and troubleshooting in an IT helpdesk or support environment.
    • Hands-on support experience in homes or offices.
    • Set up and support everyday devices for non-technical clients.
    • Mix of residential and small-business jobs.

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IT Service Desk Analyst L1
Michael Hill
·
3.4
Greater Brisbane QLD
Permanent, Full-time
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Job details

Pay information not provided
Permanent, Full-time
Greater Brisbane QLD

Full job description

Are you looking to make the move into a career in IT?

At Michael Hill, we know that great IT professionals don't always start their careers in technology. If you're a strong problem-solver who enjoys helping people, this could be the perfect opportunity to turn your interest in technology into a rewarding career.

As an IT Service Desk Analyst L1, you'll be the first point of contact for team members across Australia, New Zealand and Canada, providing support and solutions that help keep our business running smoothly. Working from our Brisbane Support Centre, you'll receive hands-on experience, exposure to a variety of technologies and systems, and the opportunity to grow your technical skills within a supportive and collaborative team environment.

What you'll be doing

  • Providing first-line support via phone and ticketing systems.
  • Troubleshooting technology issues and helping users find solutions.
  • Logging, managing and prioritising support requests.
  • Escalating more complex issues to specialist IT teams when required.
  • Creating and maintaining easy-to-follow support documentation.
  • Assisting with IT asset management and system administration activities.
  • Contributing ideas that improve processes and the overall user experience.
  • Supporting technology projects and business initiatives across the organisation.

What we're looking for

You may already have experience in a service desk environment, or you may be looking to take your first step into the IT industry.

We're interested in people who:

  • Enjoy helping others and delivering excellent customer service.
  • Have strong problem-solving and communication skills.
  • Are curious about technology and eager to learn.
  • Can remain calm and adaptable in a fast-paced environment.
  • Work well both independently and as part of a team.
  • Have completed, are completing, or are interested in further study within IT or a related field.

What's on offer

  • A genuine pathway into a long-term IT career.
  • Ongoing learning and development opportunities.
  • Exposure to a diverse range of technologies, systems and business functions.
  • A supportive team that encourages growth and continuous improvement.
  • The opportunity to work with iconic brands including Michael Hill & Bevilles
  • A collaborative culture where your ideas and contributions are valued.
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