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IT Support jobs in Chatswood NSW

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    • You will bring experience in customer service, with a strong interest in technology or proven ability to provide technical support.
    • View all Transport For NSW jobs - Macquarie Park jobs - IT Support jobs in Macquarie Park NSW
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    • Pay out: $35-$40 per hour on ABN + Travel Reimbursements + Commissions.
    • Managing all support requests through to resolution.
    • Ensure compliance to all IT support procedures.
    • Birthday Leave: It’s your special day - have it off on us!
    • Support users via phone, email, or in person.
    • Troubleshoot Windows OS, Microsoft 365, and hardware issues.
    • Install and configure desktops, laptops, printers,…
    • This role provides technical expertise and direction in support of system infrastructure and process improvements, diagnoses and resolves complex system…
    • First point of contact for IT support requests.
    • 1–2 years of experience in an IT support or helpdesk role, or a relevant IT qualification.
    • Contribute to meaningful work that directly supports staff productivity and organisational success.
    • Knowledge of Active Directory, Microsoft 365, and remote…
    • Deliver remote technical support to employees across our global offices.
    • Liaise with external vendors for hardware procurement and technical support.
    • Enterprise, managed services or VIP support experience is advantageous.
    • An experienced support professional with a strong background in workplace technology,…
    • Maintain accurate records of support requests, incidents, and student interactions through helpdesk and student support systems.
    • Hardware and software support, equipment set ups, and meeting room conference support.
    • In addition, you will provide 2nd level desktop support to members of our…
    • 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience.
    • 2+ years of corporate setting Windows, Mac or Linux Operating systems…
    • Experience in responding to ticket-based support system and documentation.
    • Escalate incidents to specialist support teams or vendors when required and…
    • Experience providing remote technical support.
    • Providing technical support via phone, email and remote support tools, with some work in a service desk or call…
    • Experience in onsite IT support, desktop support, or service desk roles.
    • Strong Windows workstation support skills.
    • Support and manage mobile devices.

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Job Post Details

IT Customer Support Officer - job post

Transport For NSW
3.8 out of 5 stars
Macquarie Park NSW 2113
$108,374 - $119,210 a year - Permanent, Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Pay

  • $108,374 - $119,210 a year

Job type

  • Permanent
  • Full-time

Location

Macquarie Park NSW 2113

Full job description

Organisation/Entity: Transport For NSW
Job category: Information & Communication Technology

Job location:
Macquarie Park, NSW, AU, 2113

#job-location.job-location-inline { display: inline; }
Job reference number: 108737
Employment type: Permanent Full-Time
Salary range: $108374.0-$119210.0
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You crave a career that pushes you, where you'll meet challenges head on and you're guaranteed to grow.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:
Provide face-to-face IT support to employees, including VIPs, resolving issues and offering guidance on systems and processes.

Assist with meeting room technology, troubleshoot IT issues, and act as the first point of contact across Transport sites.

Deliver excellent customer service by managing incidents, escalating major issues, and building strong client relationships while promoting best practices.

For more information on this position and business unit, view the role description and information pack.

About you

You will bring experience in customer service, with a strong interest in technology or proven ability to provide technical support.

You will demonstrate strong relationship-building skills and the ability to collaborate effectively across teams.

You will have the ability to identify, troubleshoot, and resolve issues, managing problems through to effective outcomes.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work options may be available. Learn more via Flexible work options and policy

Apply today

Applications close 11:59 PM Wednesday 5 August, 2026.

For more information about this role, please contact LAUREN.BLEACH@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply via Our recruitment process | Transport for NSW

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