IT Support jobs in Parramatta NSW

Employer: Phendit Group Pty Ltd – A Phendit Disability & Home Care Service Location: Sydney / Hybrid as required Employment Type: Casual Pay Rate: $45.28 per hour, plus applicable penalty rates and allowances in line with the SCHADS Award

About Phendit

A Phendit Disability & Home Care Service is a growing disability and home care provider committed to delivering safe, person-centred, compliant and high-quality support services. We are looking for a practical and reliable Casual IT & Application Specialist to support our internal systems, digital workflows, staff technology needs and care-management applications.

About the Role

The Casual IT & Application Specialist will provide day-to-day technical and application support across Phendit’s business systems. This role will assist staff with system access, troubleshooting, digital forms, SharePoint/Teams support, client record systems, workflow improvements, reporting support and general IT coordination.

This position is suitable for someone who is organised, tech-savvy, patient with staff, and able to support a growing care organisation with practical technology solutions.

Key Responsibilities

• Provide first-level IT and application support to staff and management.
• Assist with Microsoft 365, Teams, SharePoint, Outlook and OneDrive support.
• Support the setup and maintenance of digital forms, document libraries and internal workflows.
• Assist with user access, permissions, passwords and account setup.
• Provide support for care-management, rostering, HR, payroll and finance-related applications as required.
• Help maintain organised electronic client and staff records in accordance with privacy and compliance requirements.
• Troubleshoot basic hardware, software, mobile device and connectivity issues.
• Support staff with onboarding to internal systems and applications.
• Assist with system documentation, user guides and process improvement.
• Escalate complex IT issues to external providers or senior management when required.
• Maintain confidentiality and comply with Phendit’s privacy, cyber security, data protection and record-keeping policies.

Selection Criteria

The successful applicant should have:

• Experience providing basic IT, systems or application support.
• Good working knowledge of Microsoft 365, including Outlook, Teams, SharePoint, Word and Excel.
• Ability to troubleshoot common computer, phone, email and application issues.
• Strong communication skills and the ability to explain technical issues in simple language.
• Good attention to detail and ability to maintain accurate digital records.
• Ability to work independently and manage competing priorities.
• Understanding of privacy, confidentiality and safe information handling.
• Previous experience in disability, aged care, health, community services or NDIS-related systems will be highly regarded.
• Experience with Employment Hero, Xero, Power Automate, Microsoft Forms, Dynamics 365 or similar systems will be an advantage.

Essential Requirements

• Right to work in Australia.
• Current National Police Check, or willingness to obtain.
• NDIS Worker Screening Check, or willingness to obtain if required.
• Working With Children Check may be required depending on duties.
• Reliable internet access and ability to work remotely when required.
• Own laptop or willingness to use company-approved equipment in line with IT security requirements.

What We Offer

• Casual role with flexible hours based on business needs.
• SCHADS Level 2.1 casual pay rate of $45.28 per hour.
• Supportive and purpose-driven team environment.
• Opportunity to contribute to the growth of a disability and home care organisation.
• Practical exposure to care systems, compliance workflows and digital transformation projects.