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IT Support jobs in Parramatta NSW

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    • Flexibility to support business operations through rostered shifts, on-call support and travel across locations.
    • Employment type: Permanent Full-Time.
    • View all Transport For NSW jobs - Macquarie Park jobs - IT Support jobs in Macquarie Park NSW
    • Salary Search: IT Support Officer salaries in Macquarie Park NSW
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    • Relevant professional experience in ICT technical support, IT infrastructure support, computer systems maintenance or a closely related technical role.
    • Attend Incident & Problem Management meetings/calls as required and support communication with clients.
    • Learning & Development - Development at your fingertips…
    • Minimum 3 years' experience in an IT service desk, Student support or first-level technical support role.
    • The ICT Student Support Officer provides front-line,…
    • Working as part of a national IT team, you will support business-critical systems, manage incidents and service requests, participate in an on-call support…
    • You'll support multiple buildings around the area.
    • 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience.
    • Handle and track parts, assist with maintenance, and support system repairs.
    • Familiarity with IT hardware, networking, or technical support gained through study…
    • One year minimum year of relevant ICT support experience.
    • Diagnose and resolve ICT incidents and service requests in person, by telephone, email and remote-…
    • Previous experience in an IT service desk or desktop support role, covering both Level 1 and Level 2 support.
    • Provide on-site IT support across our sites.
    • Providing Level 2 technical support via telephone, remote support and onsite assistance.
    • Participating in the IT on-call support roster.
    • A collaborative, adaptable and learning-focused approach to technical support and continuous improvement.
    • Good judgement and time management when prioritising…
    • Access ongoing training, certification support, and clear pathways for career advancement within the ICT field.
    • Job Type: Full-time, Permanent.
    • A minimum of 2 years' practical experience in ICT support, desktop support, ICT engineering, systems support, testing or a similar technical role.
    • Approximately 2-3 years' experience in an IT support, service desk, or infrastructure support role.
    • Broad understanding of IT infrastructure, systems, and…
    • Handling walk-in support and administrative requests.
    • Resolving network connectivity issues and common end user support items.

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Job Post Details

IT Support Officer
Transport For NSW
·
3.8
Macquarie Park NSW 2113
$111,625 - $122,786 a year
Permanent, Full-time
Apply on company site

Job details

$111,625 - $122,786 a year
Permanent, Full-time
Shift work, On call
Macquarie Park NSW 2113

Full job description

IT Support Officer

Organisation/Entity: Transport For NSW
Job category: Information & Communication Technology
Job location: Macquarie Park, NSW, AU, 2113
Job reference number: 112399
Employment type: Permanent Full-Time
Salary range: $111625.0-$122786.0

You can be part of the team that enables significant service improvements for our people.


You know that not all tech and digital roles are the same. Be part of a team that ensures a safe, efficient, integrated transport system that keeps people and goods moving, connects communities and shapes the future of our cities and regions.


In this role, you'll:


  • Provide timely and effective support for IT incidents and service requests, delivering excellent customer service and resolving issues within agreed service levels.

  • Troubleshoot and resolve hardware, software, operating system and application issues, working closely with technical teams, stakeholders and vendors as required.

  • Manage desktop support activities including device deployments, patch management, relocations and system maintenance, while maintaining accurate ticket records within the ITSM tool.

  • Contribute to knowledge management through the development of documentation, knowledge articles, user guides and FAQs, while identifying recurring issues and opportunities for permanent solutions.

  • Support overall team success by mentoring junior analysts, managing escalations, maintaining safety compliance and demonstrating strong collaboration and leadership behaviours.


In addition to the above, there will be requirements to work outside of normal working hours (24*7) for on call support.

This position is based at 8 Central Avenue, Eveleigh, supporting the Transport Operations Room, with occasional travel to Macquarie Park when required.


Please click here to review the role description.


About you



You will bring:

  • Strong Level 1 IT support expertise across PC/LAN environments, Microsoft Windows, Office 2016+, telephony and conferencing technologies.

  • Proven capability in administering user and computer accounts using Microsoft Active Directory and SCCM.

  • Hands-on experience delivering desktop support within ITIL-based service management and managed services environments.

  • Solid understanding of ITIL Foundation principles, operational support processes, incident management and service delivery best practices.

  • Flexibility to support business operations through rostered shifts, on-call support and travel across locations.

Who we are



Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us


Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.


This is an in-person, on-site role.


Apply today


Applications close 11:59 PM Wednesday 18 November, 2026.


For more information about this role, please contact MARISSA.LASPINA@TRANSPORT.NSW.GOV.AU.


Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.


Learn more about how to apply via Our recruitment process | Transport for NSW


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