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IT Support jobs in Parramatta NSW

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    • Maintain accurate records of support requests, incidents, and student interactions through helpdesk and student support systems.
    • View all Institute of Health and Management Pty Ltd. jobs - Parramatta jobs - Executive Support Officer jobs in Parramatta NSW
    • Salary Search: ICT Student Support Officer salaries in Parramatta NSW
    • Maintain accurate records of support requests and resolutions.
    • Respond to technical support requests via phone, email, or in person.
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    • Provide 24x7 application and technical support across core business systems.
    • You will bring experience in customer service, with a strong interest in technology or proven ability to provide technical support.
    • Experience in onsite IT support, desktop support, or service desk roles.
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    • Managing all support requests through to resolution.
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    • Manage IT requests and support the procurement of telecommunications and technology solutions.
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    • Enterprise, managed services or VIP support experience is advantageous.
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    • Ability to provide end-user support and training effectively.
    • Recommend and support corrective actions to address non-compliance.

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Job Post Details

ICT Student Support Officer - job post

Institute of Health and Management Pty Ltd.
1 Wentworth Street, Parramatta NSW 2150
$80,000 - $95,000 a year - Full-time

Job details

Pay

  • $80,000 - $95,000 a year

Job type

  • Full-time

Location

1 Wentworth Street, Parramatta NSW 2150

Full job description

The ICT Student Support Officer provides front-line, day-to-day support to IHM students throughout the student lifecycle from pre-arrival and orientation through to graduation and additionally provides first-level ICT support to students and staff. The role is the first point of contact for students seeking academic, personal, wellbeing, financial, accommodation, disability/reasonable adjustment and general administrative support, and also for service-desk requests covering software, hardware, account access, application use and digital learning platform issues.

  • Provide first-level ICT support to students and responding to service desk requests and resolving software, hardware, system access, and application-related issues.
  • Troubleshoot and support Student Management Systems (SMS), Learning Management Systems (LMS), Microsoft 365, CRM platforms, and other institutional software applications.
  • Install, configure, maintain, and support software applications, user accounts and other ICT equipment.
  • Assist students with access to digital learning platforms, online systems, and institutional ICT services.
  • Monitor and maintain ICT systems and compliance with organisational procedures
  • Record, track, and resolve ICT incidents through helpdesk systems and escalate complex technical issues where required
  • Provide technical guidance to students and staff on the effective use of ICT applications and digital platforms.
  • Generate system reports and assist with troubleshooting issues relating to student information systems and digital services.
  • Coordinate student orientation, onboarding, campus tours, system demonstrations, and digital learning support activities.
  • Maintain accurate records of support requests, incidents, and student interactions through helpdesk and student support systems.

Pay: $80,000.00 – $95,000.00 per year

Work Location: In person

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