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IT Support jobs in Parramatta NSW

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    • Technical experience with desktop support.
    • Helpdesk support: 1 year (Required).
    • Manage IT support incidents/requests/changes.
    • Mac OS X, Any Linux/Unix variants.
    • View all Gerdy Solutions jobs - Rosehill jobs - IT Support jobs in Rosehill NSW
    • Salary Search: Level 1 - IT Support Engineer salaries in Rosehill NSW
    • See popular questions & answers about Gerdy Solutions
    • Work Mode: Part Time and Work from Client Site..
    • Pay out: $35-$40 per hour on ABN + Travel Reimbursements + Commissions.
    • At least two years of relevant professional experience in ICT customer support, help desk support or a similar technical role.
    • Proven experience providing support in a level 1 service desk capacity.
    • Demonstrated experience in service desk support including efficient management of…
    • Provide after-hours IT support as part of the IT team's after-hours support roster.
    • Flexibility to provide occasional after-hours support to address urgent…
    • Hardware and software support, equipment set ups, and meeting room conference support.
    • In addition, you will provide 2nd level desktop support to members of our…
    • Ongoing training and development support.
    • You also deliver technology training, support system upgrades and contribute ideas that improve library services and…
    • Basic networking and infrastructure support.
    • Deliver friendly, responsive support while maintaining excellent customer service.
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    • Work within a team to support broad and varied systems from leading vendors.
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Job Post Details

Level 1 - IT Support Engineer - job post

Gerdy Solutions
1 Grand Avenue, Rosehill NSW 2142
$50,000 - $60,000 a year - Permanent, Full-time

Job details

Pay

  • $50,000 - $60,000 a year

Job type

  • Permanent
  • Full-time

Location

1 Grand Avenue, Rosehill NSW 2142

Benefits

Pulled from the full job description

  • Employee mentoring program
  • Employee discount

Full job description

  • Sydney Based
  • Growing Managed Services Provider
  • Supportive Culture
  • Great communication skills are crucial

Gerdy Solutions is a growing managed services provider that delivers IT Support for many small to medium sized businesses of various industry sectors.

At Gerdy one of our biggest focuses is on customer service and satisfaction. For you be the successful candidate, you must have:

  • Excellent verbal and written communication skiils
  • Great work ethic
  • A desire to learn and grow
  • A highly motivated team player
  • A proactive addition to our team
  • Results focused
  • Ability to prioritise
  • Trustworthy
  • Can work independently
  • Have a great troubleshooting and logical mind.

Role and Responsibilities

A full-time Level 1 IT support and helpdesk engineer is required and will include the following day-to-day activities.

  • Desktop support
  • Entry Level Microsoft 365 Administration
  • Remote Monitoring and Management
  • Entry Level System Administration
  • Basic Network troubleshooting
  • Manage IT support incidents/requests/changes
  • Logging and updating tickets
  • Resolve/escalate incidents/requests
  • Provide remote support to customers via remote connection tools
  • Diagnose and troubleshoot incidents
  • Timesheet logging and submission

Skills and Requirements

The successful candidate will hold the following key attributes:

  • Minimum of 1 year experience in a similar role
  • Technical experience with desktop support
  • Active Directory Management and Administration
  • Microsoft 365 Administration and Support
  • Remote Monitoring and Management experience
  • Mac OS X, Any Linux/Unix variants
  • Network troubleshooting knowledge

Certifications

The below certifications are desired however not compulsory

  • MS-900
  • AZ-900
  • CompTIA IT Fundamentals
  • CompTIA A+

At Gerdy we pride ourselves on our fun loving environment. Will you be the next Gerd?

Job Types: Full-time, Permanent

Pay: $50,000.00 – $60,000.00 per year

Benefits:

  • Employee discount
  • Employee mentoring program

Application Question(s):

  • Are you legally allowed to work FULL TIME?
  • Are you legally authorised to work in Australia?

Experience:

  • helpdesk support: 1 year (Required)
  • Microsoft 365 Administration: 1 year (Required)
  • working for a Managed Services Provider (MSP): 1 year (Preferred)

Work Authorisation:

  • Australia (Required)

Work Location: In person

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