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Job Post Details

ICT Business Support and Reporting Officer | Full-time Temporary with a Possibility of Permanency
ACT Long Service Leave Authority
·
3.2
Canberra ACT
$95,722 - $100,956 a year
Temporary, Full-time

Job details

$95,722 - $100,956 a year
Temporary, Full-time
Canberra ACT

Full job description

Closes: 20 January 2026

Classification: Administrative Services Officer Class 5
Salary: $95,722 - $100,956 plus superannuation
Position No: 69608
Directorate: ACT Long Service Leave Authority
Advertised (Gazettal date): 06 January 2026
Contact Officer: Tim Prince on tim.prince@actleave.act.gov.au or 0406 255 027

Details: The ACT Long Service Leave Authority (ACT Leave) is a Statutory Authority of the ACT Government responsible for the administration of portable long service leave benefit schemes for covered industries within the ACT.

As a key member of the ICT and Security team, the ICT Business Support and Reporting Officer reports directly to the Chief Information Officer and is responsible for:

  • Collaborating with ACT Leave’s leadership team and business teams to gather, analyse and document system, reporting and business intelligence requirements.
  • Developing and implementing system, reporting and business intelligence solutions including written reports, data reports, data analysis and dashboards to support decision-making and meet operational and strategic needs.
  • Utilising techniques and tools for quality assurance to ensure system, data and reporting integrity.
  • Preparing, scheduling, and distributing regular operational performance and business intelligence reports.
  • Undertaking data manipulation and transformation tasks using Excel, SQL, scripts or other tools to enable ad hoc analysis.
  • Identify and communicate opportunities for addressing business requirements and reporting needs through innovative solutions.
  • Providing ICT service management support and business system administration including ticket management, manage user access and permissions, incident tracking, resolution of issues and escalation of complex or unresolved issues, systems configuration support and monitoring and managing system access and permissions.
  • Collaborating with business teams, ICT and Security team and ICT service providers to deliver ICT system implementations, updates or patches and effectively managing ICT service requests, incidents and change requests.

We are looking for an enthusiastic and skilled individual who has:

  • Experience with data analysis and business intelligence tools such as Amazon Quicksight, Power BI, Tableau, Excel, SQL or similar for working with structured data.
  • Understanding of basic quantitative and qualitative data analysis.
  • Experience as an ICT systems administrator or in ICT service management.
  • Demonstrated problem-solving ability, attention to detail, and a methodical approach to following defined processes and standards.
  • Strong written communication and interpersonal skills with the ability to collaborate effectively across teams and functions.
  • Demonstrated ability to uphold and support public service values including the ACT Public Sector Code of Conduct, and demonstrate commitment to workplace respect, equity and diversity work practices and workplace health and safety principles and practices.
  • Tertiary qualifications (completed or in progress) or commensurate experience in a related discipline such as Information Technology, Information Systems, Data Analytics, Data Science, would be well regarded.

If this sounds like you, we encourage you to apply for this exciting opportunity.

Notes: This is a temporary position available immediately for a period of six months with the possibility of extension and/or permanency. The position may be filled based on application only.

How to apply: Applicants must submit a current curriculum vitae including details of two referees and a two-page pitch addressing the requirements under ‘Our Ideal Candidate’ which can be found in the Position Description.

More information about ACT Leave can be found on our website www.actleave.act.gov.au

Applications should be submitted .

Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.

#LI-DNI

Note

This is a temporary position available immediately for a period of six months with the possibility of extension and/or permanency.

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