Skip to main content
Post your resume and find your next job on Indeed!

IT Support jobs

Sort by: -
    • IT service management and professional client support.
    • You'll contribute to genuine client environments and technology projects, with appropriate supervision…
    • View all Calexi jobs - Canberra jobs - Junior IT Technician jobs in Canberra ACT
    • Salary Search: Junior IT Support Technician salaries
    • Approximately 2-3 years' experience in an IT support, service desk, or infrastructure support role.
    • Broad understanding of IT infrastructure, systems, and…
    • Previous experience in a high-volume IT Service Desk or customer support environment is desirable.
    • Responding to phone calls, walk ups and support tickets in a…
    • General IT Support: Provide Level 1 and Level 2 support to employees, troubleshooting hardware, software, network, and connectivity issues.
    • Up to $10,000 match when you support your favorite nonprofit organizations.
    • Install, configure, and maintain servers, networks, and other IT/OT infrastructure…
    • With training and support from senior team members, you will:
    • Work with internal stakeholders to resolve issues and support continuous improvement initiatives.
    • Experience in an IT Service Desk or technical customer support environment.
    • The IT End User Support Specialist plays a key role in delivering responsive and…
    • Hands-on experience providing IT support and troubleshooting.
    • Deliver responsive day-to-day IT support and troubleshooting to staff.
    • Your role will be to provide timely, professional IT assistance to our entire user base; Receive, prepare and configure and install new equipment; Diagnose and…
    • Experience: Previous experience in a customer service or technical support role is an advantage.
    • Customer Service: Ensure a high level of customer satisfaction…
    • You'll take ownership of complex technical issues, identify root causes, implement lasting solutions and contribute to improving the technology experience…
    • Minimum 3 years' experience in a desktop support, end-user computing, or similar technical support role.
    • Experience providing technical and application support…
    • Maintain accurate records, support documentation and knowledge resources.
    • Follow governance, risk and compliance requirements, support audits and use resources…
    • Provide L1 support for service delivery teams and resolve technical issues.
    • Also includes end user support and liaising with 3rd party vendors as needed.
    • Experience in customer‑service roles, with the ability to support users professionally.
    • Basic understanding of troubleshooting and exposure to IT environments…

People also searched:

it internship
it support
software
software engineer

Job Post Details

IT Support Analyst
YHA Australia
Sydney NSW
•
Remote
Full-time

Job details

Pay information not provided
Employee assistance program
Full-time
Rotating roster, Shift work, On call
Remote in Sydney NSW

Full job description

About us:
At YHA Australia, we provide affordable, quality accommodation with purpose. We're committed to creating a more open and welcoming world where connections thrive and experiences matter. We believe travel should do more than move you from place to place, it should move you to think differently, live boldly, and protect the world you're exploring.

What sets us apart? We're a not-for-profit, membership-based social enterprise. Our profits go straight back into improving our properties and creating positive social, cultural and environmental impacts. For over 80 years, we've been making travel accessible and transformative.

Our network spans around 20 uniquely characterful properties across Australia – from the rooftop views of Sydney Harbour YHA to historic cells at Fremantle Prison to eco-retreats nestled in National Parks and beachside beauties in Byron Bay and Port Elliot.

The role:
We are seeking a customer-focused IT Support Analyst to join our dynamic team. In this role, you will provide first and second-level technical support to all users of our IT systems, ensuring timely resolution of issues and maintaining high standards of service delivery. You will play a key role in incident management, continuous improvement initiatives, project rollouts, and cybersecurity compliance.


What you’ll get to do

  • Investigate and resolve technical issues promptly in line with SLAs

  • Participate in the IT after-hours on-call support schedule (rotating roster)

  • Ensure timely creation and maintenance of user accounts

  • Support IT installations onsite and remotely and coordinate deployment of IT equipment and services

  • Constantly search for and identify opportunities for process improvement and maintain end user documentation


What we’re looking for

  • Tertiary qualifications in IT
  • Industry Certifications such as MCP or A+ Preferred
  • Strong knowledge of IT systems, troubleshooting, and incident management processes
  • Ability to communicate clearly and maintain a positive user experience
  • Proactive approach to identifying and resolving issues efficiently
  • Collaborative mindset with willingness to assist in training and project work
  • Accurate documentation and adherence to security protocols
  • Ability to participate in after-hours support and manage multiple priorities


Our Values

Our values are at the heart of our organisation and are the foundation of our culture. They are our compass, guiding our decisions and actions.

  • Collaborate, listen and connect

  • Care for people and planet

  • Create positive experiences

  • Always evolve



What's in it for you?

We believe great work deserves great rewards, and here is what you’ll get to enjoy:

  • Travel Perks: Free stays across our network – because we love travel as much as our members do!

  • Team Adventures: Opportunities to visit other locations for team building and training

  • Discounts: Access to benefits at various stores and across the YHA network

  • Growth: Professional development and career opportunities throughout YHA

  • Cultural Flexibility: Swap standard public holidays for ones that have personal meaning

  • Wellbeing Support: For you and your immediate family through our Employee Assistance Program

  • Referral Program: Know someone great? We reward successful candidate referrals



Are you ready to help make the world a more connected and sustainable place? Submit your resume and a cover letter telling us why you're the right fit for this role?

Let Employers Find YouUpload Your Resume