Ict Customer Support Officer jobs

As OVIC's ICT Officer, you will provide hands-on technical support and contribute to the delivery of ICT projects and initiatives under the guidance of the ICT Operations Manager.

Office of the Victorian Information Commissioner

The Office of the Victorian Information Commissioner (OVIC) is an independent integrity agency, established under the Freedom of Information Amendment (Office of the Victorian Information Commissioner) Act 2017, that promotes the rights and upholds information rights in Victoria.

As an integrity agency, OVIC has combined oversight of privacy, information security and freedom of information in Victoria, administering both the Privacy and Data Protection Act 2014 (PDP Act) and the Freedom of Information Act 1982 (FOI Act).

OVIC is an equal opportunity employer and is committed to providing an inclusive and accessible working environment. OVIC seeks to ensure that all applicants and employees are treated respectfully and equitably in all stages of the recruitment process and employee lifecycle.

Role Description

The ICT Officer is an operational technical position that provides day-to-day ICT support, administration and problem-solving across OVIC's ICT infrastructure and operations. Reporting to the ICT Operations Manager, the role provides hands-on technical support and contributes to the delivery of ICT projects and initiatives under the guidance of the ICT Operations Manager.

At the VPS Grade 3.2 level, the ICT Officer is expected to work independently on routine and moderately complex technical tasks, applying established procedures, standards and practices to resolve issues and support business operations. Higher-risk, complex, security-sensitive or escalated matters are referred to the ICT Operations Manager for direction and resolution.

How to apply

Applications should be submitted online using the Apply Now button. To be considered for this vacancy please submit your CV and completed application form.

Employment screening conditions

This position is only open to Australian citizens. Preferred applicants will be required to undertake pre-employment screening, including the completion of a Statutory Declaration and Consent Form.

This role requires the employee be found eligible and suitable to gain and maintain a security clearance for the duration of their employment. This includes periodic rescreening as required, across the lifecycle of employment.

Health and safety

OVIC is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees.

In accordance with the VPS Agreement all staff at OVIC can apply for flexible work arrangements. However, flexibility arrangements will differ from role to role and will be considered in the context of OVIC's operational requirements.

Accessibility

OVIC provides reasonable adjustments for people with a disability. If you need adjustments to fully participate in the application or interview process, or to receive this information in an accessible format (such as large print or audio) please contact the HR team at hr@ovic.vic.gov.au.

Confidentiality

OVIC is committed to maintaining the privacy of personal information. The recruitment process and all matters relating to it are treated in the strictest confidence. Personal information received during the recruitment process will be managed in accordance with the Privacy and Data Protection Act 2014.

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