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Ict Customer Support Officer jobs

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    • We are seeking an ICT customer support officer who is able to provide user support, training and guidance on computer systems.
    • View all Acira Consultancy Pty Ltd jobs - Greater Adelaide SA jobs - Customer Support Coordinator jobs in Greater Adelaide SA
    • Salary Search: ICT Customer Support Officer salaries in Greater Adelaide SA
    • Relevant experience in ICT customer support, help desk support, desktop support, technical support, or a similar ICT environment is highly regarded.
    • Strong communication skills with the ability to provide friendly and professional support.
    • Provide first-line technical support for office and offshore staff…
    • Log, track and resolve support tickets.
    • Strong communication and customer-service skills.
    • Support key business applications: M365 suite, MS Teams, Exchange…
    • Work within a team to support broad and varied systems from leading vendors.
    • Providing day-to-day ICT support across end-user computing, connectivity, and core…
    • Previous experience in an ICT helpdesk, technical support or customer service environment would be an advantage.
    • A strong customer service mindset; and.
    • Provide Level 1 and Level 2 technical support via telephone, remote support and onsite assistance.
    • Minimum 1 year of experience in an ICT Service Desk, Help…
    • Strong troubleshooting and customer service skills.
    • Experience in an IT support / helpdesk role (or equivalent).
    • Experience with Active Directory / Azure AD.
    • Triage support requests, troubleshoot and provide first / second level support.
    • Exceptional communication, interpersonal and customer service skills.
    • This is an opportunity to join a growing automotive repair business that uses modern technology to support its workshop, customer service and insurance-related…
    • At least two years of relevant ICT customer support experience.
    • Ability to prioritize workloads and provide excellent customer service.
    • Document IT issues, support requests, and resolutions to maintain accurate records and improve service quality.
    • Liaise with staff, vendors and service providers to support ICT service delivery.
    • Provide ICT support for hardware, software, network, account and device issues…
    • Providing client support to users and ensuring that user’s requests are understood, properly documented and prioritised.
    • Job Types: Full-time, Permanent.
    • The successful applicant will have a keen interest in technology, a willingness to learn, strong communication skills, and a desire to provide excellent…

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Job Post Details

ICT Customer Support Officer - job post

Acira Consultancy Pty Ltd
Greater Adelaide SA
$90,000 - $120,000 a year - Full-time

Job details

Pay

  • $90,000 - $120,000 a year

Job type

  • Full-time

Location

Greater Adelaide SA

Benefits

Pulled from the full job description

  • Visa sponsorship

Full job description

313112 ICT Customer Support Officer

We are seeking an ICT customer support officer who is able to provide user support, training and guidance on computer systems. Diagnose and fix software and hardware issues, maintain network infrastructure and help users run applications smoothly.

Tasks include:

Provide solutions to problems through determining software and hardware requirements

Query response on software and hardware problems

Install and download appropriate software

Adapt exisiting programs to meet users’ requirements.

Design and maintain websites as well as implementing computer networks

Repairs equipment such as terminals, printer and modems

Assemble, instal, maintain and repair computer systems software and hardware including any related equipment

Salary 90 - 120K

Visa Sponsorship available

Location - Adelaide & Melbourne

Pay: $90,000.00 – $120,000.00 per year

Work Location: In person

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