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Ict Service Desk Jobs jobs

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    • Good communication and customer service skills.
    • Support users via phone, email, or in person.
    • Troubleshoot Windows OS, Microsoft 365, and hardware issues.
    • View all MNL Technologies jobs - Hobart jobs - Desktop Support Technician jobs in Hobart TAS
    • Salary Search: L1 Desktop and Network Support salaries in Hobart TAS
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    • Escalated service issues that cannot be completed within agreed service levels.
    • Enter all work as service tickets into ConnectWise.
    • 20 -24 Hours per week.
    • Experience in a service desk, help desk, technical support or customer service environment.
    • Create, manage and resolve incidents and service requests within…
    • Strong customer service and time management skills.
    • Providing excellent customer service while working independently at client sites.
    • Liaise with external stakeholders and IT service providers as required.
    • Previous experience working in the NDIS, disability, healthcare, or community services…
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    • The willingness to and satisfaction gained from rendering a service to customers.
    • You will be responsible for end-user support, proactive maintenance,…
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    • Provide L1 support for service delivery teams and resolve technical issues.
    • Take ownership of your assigned clients, and ensure we deliver excellence in…
    • Provide first-level ICT support to students and responding to service desk requests and resolving software, hardware, system access, and application-related…
    • Demonstrated experience in an ICT support, help desk, or technical services role.
    • Experience working within ITIL or other IT service management frameworks.
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    • The ICT Service Desk Officer provides crucial first level technical assistance and technology project support services to Library staff and service users.
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    • Experience in customer‑service roles, with the ability to support users professionally.
    • Provide first‑level support for desktops, applications, user access, and…
    • Accurately log, update, and manage incidents, requests, and customer interactions across service desk systems in accordance with defined processes.
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    • Manage service desk tickets, planning and prioritising systematically to minimise backlog and ensure operational efficiency.
    • Monitor service desk queues and ensure tickets are prioritised and managed in line with agreed service levels.
    • Strong customer service and communication skills.
    • Meet contractual service level targets across contact handling, incidents, and service requests.
    • Experience in a Helpdesk/ customer service role either in a…

Job Post Details

L1 Desktop and Network Support - job post

MNL Technologies
Hobart TAS
Permanent, Temp to perm, Subcontract, Casual, Contract, Freelance

Job details

Job type

  • Temp to perm
  • Freelance
  • Subcontract

Location

Hobart TAS

Full job description

Job Description:

Job Description:

Key Duties:

  • Support users via phone, email, or in person
  • Troubleshoot Windows OS, Microsoft 365, and hardware issues
  • Install and configure desktops, laptops, printers, and peripherals
  • Handle password resets and user account management (Active Directory)
  • Assist with basic network issues (Wi-Fi, VPN, LAN connectivity)
  • Log, track, and update tickets using ITSM tools
  • Perform system setup, software installation, and basic troubleshooting
  • Escalate unresolved issues to L2/L3 teams

Skills Required:

  • Basic knowledge of Windows OS and Microsoft 365
  • Understanding of networking concepts (TCP/IP, DNS, DHCP)
  • Familiarity with IT hardware and troubleshooting
  • Good communication and customer service skills
  • Ability to work in a team and handle multiple tasks

Good to Have:

  • IT qualification (Diploma/Degree in IT or related field)
  • Certifications such as CompTIA A+ or Network+
  • Basic knowledge of Active Directory and VPN
  • Experience with ticketing tools (ServiceNow, Freshservice, etc.)

Work Location: In person

Application Question(s):

  • Do you have Full Time working rights? If so, Please mention the Visa Type.

Work Authorisation:

  • Australia (Preferred)

Work Location: In person

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