Ict Support Officer jobs in New South Wales

Located 20km west of Sydney on Dharug country, with a population of over 250,000 residents, Cumberland City Council is the fourth most populous Local Government Area in Greater Sydney. Cumberland boasts one of the most diverse communities in Australia, with people from many different backgrounds and cultures living alongside one another.

Our people are focused on driving community outcomes, programs and services to innovate, inspire and deliver change for the community we represent and has worked hard to fulfil its community’s vision for Cumberland as a place where anyone can feel welcome, belong and succeed.

ABOUT THE OPPORTUNITY

Council has an exciting opportunity to join our Technology Services team as an Information Technology Project Officer and play a key role in delivering projects that drive innovation, improve services and support organisational transformation.

This exciting opportunity is suited to a motivated and proactive professional who thrives in a project-based environment and enjoys working with a diverse range of stakeholders. This role will be responsible for the coordination and support of strategic projects across the organisation which will enhance Council’s digital capabilities, strengthen cybersecurity awareness and support emerging technology programs.

The successful applicant will require:

• Tertiary qualifications in Information Technology, Cybersecurity, Data/AI or a related field, and/or equivalent experience
• Demonstrated experience or a strong interest in AI, cybersecurity or digital transformation
• Experience delivering and supporting IT projects
• Demonstrated analytical, organisational, interpersonal and communication skills
• Ability to work as an effective team member and establish and maintain business relationships with internal staff and external service providers
• Demonstrated understanding of risk, audit and compliance processes
• Class C drivers’ licence

Download the position description here for more information.

About this role:

• 1x permanent, full-time position
• Working 70 hours per fortnight
• Access to Council's 9 day fortnight Accrued Day Off (ADO)
• This position is primarily based at the Auburn and Merrylands Administration Buildings, however the successful applicant will be expected to travel to any of Council’s approximately 30 networked sites as required.

Previous applicants need not apply.

Salary information: The salary and conditions of employment are in accordance with the NSW Local Government (State) Award.

• Grade 12 of the Cumberland Salary Structure with a salary range of $1,975.66 to $2,272.01 per week, plus 12% superannuation
• The commencing salary will be negotiated, taking into consideration the successful applicant's qualifications, skills and experience related to the role
• Mobile phone

What you'll need to have for this role:

• The right to live and work in Australia
• Be able to provide information for pre-employment checks required for the position, including attending a physical pre-employment medical examination as required
• Participate in health monitoring as outlined in the risk assessment for this position and Council’s Health Monitoring Procedure, as required.

WHAT WE CAN OFFER

• We promote work-life balance and offer flexible working arrangements including working from home opportunities or up to an additional five (5) days' leave for front-facing roles that are unable to access working from home arrangements
• Training and professional development opportunities available to develop skills and grow your career
• Leave entitlements including annual leave, 10 days personal leave and up to five (5) days of MyLeave per year, parental leave entitlements and access to Long Service Leave after five (5) years (where applicable)
• Three (3) additional grant days of paid leave over Christmas (where applicable)
• Corporate Health Insurance discounts
• Health and Wellbeing Programs to support our staff by providing access to online professional learning, paid leave to undertake annual skin checks, COVID-19 vaccinations and to donate blood
• Subsidies to assist with the cost of wellness and fitness activities
• Free access to Council owned and managed Aquatic Centres
• Access to Council's Fitness Passport Program and Employee Assistance Program (EAP).

ABOUT US

Council adheres to the principles of a child safe organisation and is committed to the safety and wellbeing of all children and young people, and fully supports the aims and objectives of NSW Child Protection Legislation, and associated provisions. Council will implement all necessary measures to ensure a safe and supportive environment, which endeavours to promote child protection practices. It is essential for applicants to submit their WWCC number with their application, if required, and it is an offence under NSW legislation for barred workers to apply for or otherwise attempt to obtain, undertake or remain in child-related employment.

Cumberland City Council is committed to building a diverse and inclusive workplace, reflective of the community it represents. Council welcomes and encourages applicants from diverse backgrounds to apply for our roles, and is committed to providing an accessible and safe workplace for our staff through making reasonable adjustments. If you have any accessibility or support requirements throughout the recruitment process, please contact the hiring manager during the application process.

ENQUIRIES

Contact Mark Ratcliffe, Senior Coordinator Technology Services on 8757 9224 or human.resources@cumberland.nsw.gov.au for further information.

Closing date: 11:59pm, Thursday 10 September 2026

HOW TO APPLY

To submit your application for this position, please complete the questionnaire. You'll be asked to attach your resume and any relevant qualifications (if required) to complete your application. Make sure you have these attachments ready before you apply as your application cannot be submitted until completed.