Inbound Call Centre jobs

About Us

We create extraordinary experiences, we create memories, we take care of our shared heritage. This means careers where we have to innovate and always push for better. This is a world where we bring together our love for the natural environment and our care for one another. This is where you'll discover something new, every day. As part of our Customer Experience Team, you'll be at the forefront of creating a positive and empathetic experience for our customers. With ongoing training and development, you'll discover a rewarding culture built on shared values, a drive to do your best, and care for one another.

The Role

Located at our beautiful Springvale Botanical Cemetery, this 12 month full time fix-term Contact Centre role will have you at the forefront of creating a positive and empathetic experience for our customers and community.
With ongoing training and development, you'll discover a rewarding culture built on shared values, a drive to do your best, and care for one another. In addition to this, you will be responsible for:

• Be the first point of contact for customers providing a positive, empathetic, and professional service.
• Provide advice on memorial products and services, including plaques, graves, mausoleum crypts, and more.
• Manage inbound and outbound calls, ensuring timely responses and minimising hold times.
• Maintain accurate records in the CRM system, including customer details, appointments, and correspondence.
• Liaising with internal and external stakeholders to meet the needs of our customers.
• Problem solving and making decisions to meet customer and business needs.

About you

To be successful in this role you will:

• Have excellent customer service skills with an empathetic approach.
• Be a proactive individual with an eye for detail.
• Ability to manage multiple tasks in a fast-paced environment.
• Have a proven ability to work collaboratively across multiple departments.
• Be able to learn new systems and processes.
• Experience in a contact centre role (preferred).

What's on offer?

We offer a fulfilling career with exceptional personal and professional growth opportunities, along with a comprehensive range of benefits:

• Access to Leadership and Development Programs to foster professional growth and advancement.
• Employee Health, Wellbeing and Assistance Programs including complimentary onsite osteopath services.
• A supportive and people-centric culture within a purpose-driven organisation.
• Flexible working arrangements.
• Immediate access to unpaid parental leave and a short waiting period of only three months for paid parental leave, applicable to both full-time and part-time employees.
• The opportunity to purchase additional annual leave.
• Discounts available at our employee café and onsite florists.

Don’t meet every requirement? We still encourage you to apply – your unique strengths might be just what we need.

We care for our colleagues and the community we serve. To protect one another it is a requirement that all successful candidates complete background checks.
If you have any access requirements which restrict you from fully participating in our recruitment process, please contact recruitment@smct.org.au so that we can discuss necessary adjustments.
We're reviewing applications as they come in and may remove this ad early once the position is filled, so we encourage you to apply as soon as possible.
For more information on Southern Metropolitan Cemeteries Trust, please visit our website: www.smct.org.au.
SMCT is an equal opportunity employer and a Diversity Council Australia Member.