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Information Technology jobs in South Melbourne VIC

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    • This role is focused on resolving technical issues, offering guidance, and maintaining IT resources to provide essential assistance to end-users and ensure…
    • View all HCLTech jobs - Melbourne jobs
    • Salary Search: Technical Support Specialist salaries in Melbourne VIC
    • See popular questions & answers about HCLTech
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    • Ensuring cyber and network security is maintained and enforced to protect the Australian Defence Force’s sensitive information.
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    • Help people solve technology problems every day.
    • Build your technology support skills in a varied and supportive role.
    • Work Type: Ongoing - Full-time.
    • Provide professional and responsive IT support to all users.
    • Aligning with ITIL best practices including incident management, service request management,…
    • Solid knowledge and understanding of a typical network infrastructure including wireless, switches, cabling.
    • Experience with Apple, Microsoft, Chrome and client…
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    • Support users via phone, email, or in person.
    • Troubleshoot Windows OS, Microsoft 365, and hardware issues.
    • Install and configure desktops, laptops, printers,…
    • A few of the main duties of a field engineer are conducting research, installing new technologies, monitoring activities at the assigned area, and doing quality…
    • Associate's degree in information technology or computer science.
    • You will help create and maintain documentation on the technologies you support and be the…
    • Managing and assessing faults in accordance with the Code of Practice.
    • Liaising with the Day of Operations Planners to arrange train movements and transition to…
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    • Resourceful - able to find and research information to derive appropriate solutions to problems.
    • The ideal candidate will be hired as a sub-contractor and have…
    • We are currently looking for an experienced technician. who has strong diagnostic skills and repairing background to provide on-site support to our customers.

Job Post Details

HCLTech logo

Technical Support Specialist - job post

HCLTech
3.7 out of 5 stars
Melbourne VIC 3004
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Location

Melbourne VIC 3004

Full job description

Melbourne City, Victoria
Job Summary
This role is focused on resolving technical issues, offering guidance, and maintaining IT resources to provide essential assistance to end-users and ensure smooth operations.
Key Responsibilities
1. To troubleshoot and resolve critical and complex tickets.
2. To create the root cause analysis for critical issues/faults (hands on working).
3. To implement any necessary preventive measures to reduce future defects.
4. To provide technical assistance to the team members in resolving customer issues.
5. To execute continuous improvement activities and to improve the team’s performance.

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