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Information Technology jobs in South Melbourne VIC

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    • This role is focused on resolving technical issues, offering guidance, and maintaining IT resources to provide essential assistance to end-users and ensure…
    • We are very passionate in providing high levels of service and delivery for our clients and have a extremely low case where they leave our company or change…
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    • Resourceful - able to find and research information to derive appropriate solutions to problems.
    • The ideal candidate will be hired as a sub-contractor and have…
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    • Respond to enquiries from various sources in a responsive, customer focused manner and ensure that accurate, targeted and timely information supplied…
    • Solid knowledge and understanding of a typical network infrastructure including wireless, switches, cabling.
    • Experience with Apple, Microsoft, Chrome and client…
    • We are currently looking for an experienced technician. who has strong diagnostic skills and repairing background to provide on-site support to our customers.
  • This role primary responsibility will be as field engineer for project on client site around Melbourne, Australia. Collaboration with our specialist team to…
    • This role is responsible for accurately picking, packing, and preparing IT products for shipment while maintaining inventory accuracy and warehouse safety…
    • Provide professional and responsive IT support to all users.
    • Aligning with ITIL best practices including incident management, service request management,…
    • Support Microsoft Windows environments, Active Directory, DNS, DHCP, remote access technologies, and cloud-based systems.
    • We work closely with our staff and invest time in developing them with weekly training & development.
    • We are very passionate in providing high levels of service…
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    • Help people solve technology problems every day.
    • Build your technology support skills in a varied and supportive role.
    • Work Type: Ongoing - Full-time.
    • Tertiary qualification or relevant study in information technology, computer science, information systems or a related discipline.
    • Support users via phone, email, or in person.
    • Troubleshoot Windows OS, Microsoft 365, and hardware issues.
    • Install and configure desktops, laptops, printers,…
    • Ensuring cyber and network security is maintained and enforced to protect the Australian Defence Force’s sensitive information.

Job Post Details

HCLTech logo

Technical Support Specialist - job post

HCLTech
3.7 out of 5 stars
Melbourne VIC 3004
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Location

Melbourne VIC 3004

Full job description

Melbourne City, Victoria
Job Summary
This role is focused on resolving technical issues, offering guidance, and maintaining IT resources to provide essential assistance to end-users and ensure smooth operations.
Key Responsibilities
1. To troubleshoot and resolve critical and complex tickets.
2. To create the root cause analysis for critical issues/faults (hands on working).
3. To implement any necessary preventive measures to reduce future defects.
4. To provide technical assistance to the team members in resolving customer issues.
5. To execute continuous improvement activities and to improve the team’s performance.

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