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Job Post Details

Inside Sales Representative - job post

Live to Play Sports
4.3 out of 5 stars
Australia•Hybrid work
$65,000 - $80,000 a year
You must create an Indeed account before continuing to the company website to apply

Job details

Pay

  • $65,000 - $80,000 a year

Location

Australia•Hybrid work

Benefits

Pulled from the full job description

  • Health insurance
  • Employee discount

Full job description

Build together. Have fun!

We move with intention - building bikes for riders who have fun, growing brands that elevate the ride and showing up for each other every step of the way. Whether behind the scenes or on the front lines, we move as one team.


OUR MISSION

Make Lives Better Through Cycling


Team First

We do the right thing, promoting curiosity and championing collective success. We never take the easy route, celebrating diverse ideas, looking-out for those around us, building trust in others, while fearlessly contributing to decisions through contructive co-working.


Embrace Progression

Working with confidence, we aren’t afraid to challenge the status-quo. From how we innovate to how we ride, our desire is the uncompromising commitment to our craft. Everything (and everyone) evolves, and so must we.


High Performance

Cultivating an atmosphere that empowers everyone to perform at their best. Performance is not just about attaining a goal, it’s our pursuit to redefine industry standards and the drive to stand-out from the crowd, challenging our teams to become a constant inspiration for all of our partners. We are the trail blazers of the cycling world.


Global Perks & Benefits

Support may vary by region and role, but one thing stays consistent: we take care of the team that powers everything we do. That means industry-leading staff discounts on bikes and gear, flexible hybrid work, and comprehensive health coverage, retirement benefits and real opportunities to grow within a culture built around riding, so your career and your life move in the same direction.


Inside Sales Representative

AUSTRALIA

Key Responsibilities:

The Inside Sales Rep is the go-to contact for Norco Australia's dealers, and Outside Sales Reps, delivering best-in-industry service and standout after-sales support. This is a chance to help shape Norco's next chapter as we go direct in Australia, bringing the energy, ambition, and rider-first passion behind one of the world's top mountain bike brands to an exciting new market.

Key responsibilities

  • Provide customer service and support to dealers, addressing needs and requests in a professional and positive manner.
  • Communicate with Outside Reps on a daily cadence, provide territory updates, and work collaboratively to ensure that all dealer needs are met.
  • Proactively review open order and exception reports.
  • Ensure smooth shipping and effective delivery of Norco products and services.
  • Work with Outside Reps to drive business in your territory.
  • Communicate with the Sales Reps to ensure orders are submitted and shipped on time to meet all order entry deadlines and shipping windows as outlined.
  • Enter and process return authorization requests for dealers and sales reps.
  • Provide special events and technical support where needed.

About you

  • 2 years of relevant experience within the bike industry.
  • Post-secondary education.
  • Strong organizational and problem-solving skills, flexibility.
  • Ability to work independently and with a team.
  • Familiarity with Norco products or with the cycling industry is a plus.
  • Strong computer skills with spreadsheets, word processing, and MS Office Suite.
  • Ability to maintain excellent attendance and punctuality.




The Rider & Dealer Support Representative is the go-to contact for Norco Australia's dealers and Outside Sales Reps, delivering best-in-industry service and standout after-sales support. We're looking for an outgoing person with strong bike knowledge who enjoys solving problems and keeping riders on their bikes.

This is a great opportunity to join the Norco Australia team and become part of the global Norco family.

About Norco

Founded in 1964, Norco / LTP Sports Group is a family-owned and operated business with offices in Canada, the US, Taiwan and Australia. Norco is known around the world as one of the top mountain bike brands.

Key Responsibilities

  • Deliver exceptional dealer & rider support — Process dealer warranty claims in line with Norco guidelines, provide timely and professional responses to dealer and consumer enquiries, and ensure riders are returned to their bikes as quickly as possible while maintaining a positive Norco experience.
  • Strengthen dealer relationships & sales alignment — Maintain strong, proactive relationships with Norco Australia's dealer network through daily communication with Outside Sales Reps, regular territory updates, and ongoing support that helps meet dealer needs and drive sales outcomes.
  • Proactively manage orders, quality & logistics issues — Actively review open orders and reports, escalate recurring quality-control issues to the Rider Support team in Canada and internal stakeholders, and work closely with Operations to resolve shipping, stock-availability and delivery challenges.
  • Support warehouse, technical & warranty operations — Receive, pick, pack, invoice and dispatch warranty and small-parts orders from the Brisbane warehouse, while also providing hands-on technical support including troubleshooting, repairs and bike builds as required.

Applicant Should Possess:

  • Minimum 2 years' experience in the bicycle industry
  • Bicycle mechanic and e-bike experience preferred
  • Strong organisational and problem-solving skills, with the ability to multitask in a fast-paced environment
  • Comfortable working independently and as part of a team
  • Familiarity with Norco products or the cycling industry highly regarded
  • Solid computer skills, including Microsoft Office
  • Confident, proactive communicator with strong phone skills
  • Quick learner with a flexible approach

Our Commitment to Diversity & Inclusion

We welcome applications from individuals of all backgrounds and identities. We believe in fostering a diverse and inclusive workplace where everyone's unique perspectives and talents contribute to our success. We encourage candidates from underrepresented groups to apply as we strive to build a team that reflects the diversity of the communities we serve.

Your voice matters here, and we are committed to creating an environment where everyone feels valued, respected and empowered to thrive.

Salary: $65,000-$80,000 AUD

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