Inside Sales Support jobs

• Join a global organization

• Develop your career within a world-class team

• Flexible work arrangements

Accenture currently has an opportunity for an Inside Sales Analyst in their Sydney – North Sydney office. The right candidate will join a fun and energetic team delivering digital marketing expertise to the Australia and New Zealand market, and an integral part of growing our business.

We are partnering with our client and their customers to build their brand awareness, increase product sales, and much more. Our client’s ad solutions leverage our company’s innovations and insights to find, attract, and engage intended audiences as they use our clients’ cutting-edge advertising platform.

Responsibilities:

• Manage a portfolio of new and existing SMB clients with responsibility for activating and growing advertising revenue on the platform

• Provide consultative advice to small and medium-sized businesses (SMBs) to help them grow their businesses

• Work collaboratively with Accenture and client sales team to develop, maintain, and grow relationships

• Provide pre and post-sales support for all self-service advertising products, from initial pitch to ongoing optimisation and strategy.

• Take responsibility for helping SMB clients drive results via their marketing campaigns through consultation, education, support and data-driven optimisation

• Provide vital product insights and feedback from our customers to engineering.

• Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions.

Qualifications and Experience:

• Bachelor's degree in marketing, Business Administration, Communications, or a related field is preferred

• Flexible and quick learner, able to adapt to continuously evolving digital advertising landscape to help SMB clients grow their business on the advertising platform

• Experience in or knowledge of sales, account management, digital marketing, performance advertising, eCommerce is a strong advantage

• Analytical skills with the ability to interpret data, draw insights and make data-driven decisions to optimise campaign performance

• Focus on delighting SMB clients by tailoring the right advertising strategy and product adoption for the right client

• Professional customer service skills: strong communication skills, solutions mindset, supportive nature, passion for the customer and customer experience

• Sales aptitude; fostering strong client relationships whilst meeting sales targets

• Ooze consultative selling, understand client needs and translate them into actionable plans

• Demonstrate speed, agility, critical-thinking, and problem-solving skills, ability to ramp up quickly

• Familiarity with CRM & Reporting tools is beneficial (e.g. Salesforce, HubSpot, Monday.com, Tableau)

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