Insurance Case Manager jobs in Norwest Business Park NSW

Time Type: Full time

Worker Type: Employee

Please see more information about QBE careers here

• Parramatta or Newcastle

• Newly established Eligibility roles

• Hybrid working – a mix of in office and work from home

  
  

The opportunity

We are seeking experienced Case Managers to join a newly established Eligibility team within our Workers’ Compensation Nominal Insurer business. This team has been created to support upcoming legislative reforms that have changed how workers compensation claims - particularly psychological injury claims - are assessed and determined.

These are pivotal roles at QBE, focused on delivering fair, consistent and compliant claims outcomes in a complex and evolving legislative environment and are centred on eligibility assessment and claim decision‑making rather than end‑to‑end case management. The Case Managers within this team will be highly organised, confident in their judgement, and comfortable working within a structured, process‑driven environment.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

In this role, you will:

• Assess and manage eligibility and liability decisions for high‑volume, high‑turnover claims within the Nominal Insurer scheme.

• Apply relevant legislation, guidelines, and frameworks to support accurate, timely, and compliant decision‑making in line with legislative reform requirements.

• Manage work across competing priorities without a traditional portfolio, responding efficiently to changing workloads and time‑critical tasks.

• Communicate clearly and empathetically with injured workers, employers, legal representatives, and internal stakeholders regarding eligibility outcomes.

• Maintain accurate, compliant documentation in line with regulatory, contractual, and audit requirements.

• Contribute to a newly formed team environment, supporting continuous improvement and helping embed new ways of working as reforms are implemented.

About you

To be successful in this role, you will bring:

• Demonstrated experience in workers’ compensation, CTP, legal, or disputes‑based claims environments, with exposure to eligibility, liability, or decision‑driven claim work.

• A strong understanding of legislative and statutory frameworks, with the ability to interpret and apply them confidently in a changing environment.

• Excellent organisational and time management skills, with the ability to perform under pressure in a high‑volume setting.

• Clear, confident written and verbal communication skills, with the ability to explain complex decisions in a fair and professional manner.

• Demonstrated resilience, sound judgement, and attention to detail when managing sensitive or time‑critical matters.

• A collaborative, adaptable mindset, with a willingness to learn and contribute to a newly formed team navigating change.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

• 18 weeks’ gender-equal flexible leave for all new parents, including paid super

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program

• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards

• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

How to Apply

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com.

Skills:

Analytical Thinking, Case Management, Claims Settlement, Communication, Critical Thinking, Customer Service, Data Privacy, Disability Claims, Intentional collaboration, Managing performance, Negotiation, Personal Injury Claims, Risk Assessments, Sound Judgment, Stakeholder Management

Application Close Date: 24/07/2026 11:59 PM

How to Apply:

To submit your application, follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.