Insurance Case Manager jobs in Norwest Business Park NSW
- QBEParramatta NSW
- Work from home
- These are pivotal roles at QBE, focused on delivering fair, consistent and compliant claims outcomes in a complex and evolving legislative environment and are…
- View all QBE jobs - Parramatta jobs - Case Manager jobs in Parramatta NSW
- Salary Search: Case Manager - Eligibility salaries in Parramatta NSW
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- Mission AustraliaHornsby NSW
- Salary packaging
- Develop, implement and regularly review individualised case plans in collaboration with clients and key stakeholders.
- View all Mission Australia jobs - Hornsby jobs
- Salary Search: Case Manager salaries in Hornsby NSW
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- AllianzSydney NSW
- Experience in a comparable industry or case management experience is desirable but not essential.
- Strong drive and interest in leveraging your customer-focused…
- View all Allianz jobs - Sydney jobs
- Salary Search: Case Manager salaries in Sydney NSW
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- EMLSydney NSW
- Parental leave
- Gym membership
- Insurance services
- Employee assistance program
- Work from home
- A corporate wellbeing program with discounted health insurance and gym membership.
- We provide full training, so no previous experience in case management is…
- View all EML jobs - Sydney jobs - Case Manager jobs in Sydney NSW
- Salary Search: CTP Case Manager salaries in Sydney NSW
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- EMLSydney NSW
- Parental leave
- Gym membership
- Insurance services
- Employee assistance program
- Work from home
- A corporate wellbeing program with discounted health insurance and gym membership.
- We are seeking individuals from a strong Customer Service background who may…
- View all EML jobs - Sydney jobs
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- Gallagher BassettSydney NSW 2000
- Employee stock purchase plan
- Parental leave
- Health insurance
- Annual leave
- Insurance services
- Paid volunteer leave
- Coaching and mentoring case managers and collaborating with our additional Mental Health, Recovery and RTW, and Technical support hubs.
- View all Gallagher Bassett jobs - Sydney jobs
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- QBEParramatta NSW
- Work from home
- 12-month fixed term contracts, full time hours.
- Hybrid working - a mix of in office and work from home.
- As a Case Manager, you’ll be responsible for managing a…
- View all QBE jobs - Parramatta jobs
- Salary Search: Case Manager salaries in Parramatta NSW
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- EMLSydney NSW
- Parental leave
- Gym membership
- Insurance services
- Employee assistance program
- Work from home
- Previous insurance experience is desirable but not essential.
- A corporate wellbeing program with discounted health insurance and gym membership.
- View all EML jobs - Sydney jobs - Case Manager jobs in Sydney NSW
- Salary Search: Investigations Case Manager salaries in Sydney NSW
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- MetLifeSydney NSW
- Parental leave
- Life insurance
- Employee assistance program
- Paid volunteer leave
- You’ll work with your leader to share these ideas, contributing to our broader goal of enhancing both the customer and case manager experience.
- View all MetLife jobs - Sydney jobs - Case Manager jobs in Sydney NSW
- Salary Search: Claims Case Manager salaries in Sydney NSW
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- MetLifeSydney NSW
- Parental leave
- Life insurance
- Employee assistance program
- Paid volunteer leave
- You’ll work with your leader to share these ideas, contributing to our broader goal of enhancing both the customer and case manager experience.
- View all MetLife jobs - Sydney jobs - Case Manager jobs in Sydney NSW
- Salary Search: Claims Case Manager salaries in Sydney NSW
- See popular questions & answers about MetLife
- Gallagher BassettParramatta NSW 2150
- Employee stock purchase plan
- Parental leave
- Health insurance
- Annual leave
- Insurance services
- Paid volunteer leave
- Coaching and mentoring case managers and collaborating with our additional Mental Health, Recovery and RTW, and Technical support hubs.
- View all Gallagher Bassett jobs - Parramatta jobs
- Salary Search: Senior Case Manager salaries in Parramatta NSW
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- Lifestyle SolutionsSydney NSW
- Paid training
- Employee discount
- Salary packaging
- Complete comprehensive assessments and develop, implement, and review individual case plans.
- Demonstrated experience in case planning for children and young…
- View all Lifestyle Solutions jobs - Sydney jobs - Case Manager jobs in Sydney NSW
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- AnglicareLiverpool NSW
- Employee assistance program
- Salary packaging
- Demonstrated assessment, counselling and case management skills.
- Maintain high-quality case documentation and contribute to continuous improvement.
View similar jobs with this employerAllianzSydney NSW- Experience in a similar case management role within personal injury insurance or interest in psychological and mental health claims.
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View similar jobs with this employerEMLSydney NSW- Parental leave
- Gym membership
- Insurance services
- Employee assistance program
- Work from home
- A corporate wellbeing program with discounted health insurance and gym membership.
- The purpose of this role is to focus on early, timely and personal face-to-…
- View all EML jobs - Sydney jobs - Case Manager jobs in Sydney NSW
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- Lumiere FoundationSydney NSW 2000
- Employee assistance program
- Salary packaging
- Your experience and expertise will help children and young people in OOHC achieve their goals.
- Conduct weekly home visits with children and young people,…
- View all Lumiere Foundation jobs - Sydney jobs - Case Manager jobs in Sydney NSW
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Job Post Details
Case Manager - Eligibility - job post
Job details
Job type
- Full-time
Location
Benefits
Pulled from the full job description
- Work from home
Full job description
Please see more information about QBE careers here
-
Parramatta or Newcastle
-
Newly established Eligibility roles
-
Hybrid working – a mix of in office and work from home
The opportunity
We are seeking experienced Case Managers to join a newly established Eligibility team within our Workers’ Compensation Nominal Insurer business. This team has been created to support upcoming legislative reforms that have changed how workers compensation claims - particularly psychological injury claims - are assessed and determined.
These are pivotal roles at QBE, focused on delivering fair, consistent and compliant claims outcomes in a complex and evolving legislative environment and are centred on eligibility assessment and claim decision‑making rather than end‑to‑end case management. The Case Managers within this team will be highly organised, confident in their judgement, and comfortable working within a structured, process‑driven environment.
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
Your new role
In this role, you will:
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Assess and manage eligibility and liability decisions for high‑volume, high‑turnover claims within the Nominal Insurer scheme.
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Apply relevant legislation, guidelines, and frameworks to support accurate, timely, and compliant decision‑making in line with legislative reform requirements.
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Manage work across competing priorities without a traditional portfolio, responding efficiently to changing workloads and time‑critical tasks.
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Communicate clearly and empathetically with injured workers, employers, legal representatives, and internal stakeholders regarding eligibility outcomes.
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Maintain accurate, compliant documentation in line with regulatory, contractual, and audit requirements.
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Contribute to a newly formed team environment, supporting continuous improvement and helping embed new ways of working as reforms are implemented.
About you
To be successful in this role, you will bring:
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Demonstrated experience in workers’ compensation, CTP, legal, or disputes‑based claims environments, with exposure to eligibility, liability, or decision‑driven claim work.
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A strong understanding of legislative and statutory frameworks, with the ability to interpret and apply them confidently in a changing environment.
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Excellent organisational and time management skills, with the ability to perform under pressure in a high‑volume setting.
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Clear, confident written and verbal communication skills, with the ability to explain complex decisions in a fair and professional manner.
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Demonstrated resilience, sound judgement, and attention to detail when managing sensitive or time‑critical matters.
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A collaborative, adaptable mindset, with a willingness to learn and contribute to a newly formed team navigating change.
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
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‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
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Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
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18 weeks’ gender-equal flexible leave for all new parents, including paid super
Rewards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
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2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
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2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
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Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
How to Apply
If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
Your career. At the heart of it.
QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com.
Skills:
Analytical Thinking, Case Management, Claims Settlement, Communication, Critical Thinking, Customer Service, Data Privacy, Disability Claims, Intentional collaboration, Managing performance, Negotiation, Personal Injury Claims, Risk Assessments, Sound Judgment, Stakeholder Management Application Close Date: 24/07/2026 11:59 PMHow to Apply:
To submit your application, follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.