Skip to main content
Post your resume and find your next job on Indeed!

Insurance Investigation jobs in Queensland

Sort by: -
    • Discounted private health insurance plan - Take care of your health with our special rates.
    • This includes documenting investigations, preparing clear written…
    • Working at the frontline of the organisation’s AML/CTF function, the role is responsible for ensuring regulatory compliance, supporting investigations, managing…
    • Corporate health insurance discounts, banking benefits and novated leasing salary packaging.
    • You will be responsible for the accurate upkeep of Doctor files,…
    • Demonstrated experience leading complex fraud, integrity, or regulatory investigations within insurance, government, or financial services.
    • Ensure strict compliance with all applicable workers’ compensation legislation, self-insurance requirements, and organisational policies.
    • Supporting the assessment of incidents, including incident / breach investigation (root cause analysis), and making recommendations on mitigating actions and…
    • Move from managing claims to owning investigations end-to-end.
    • Job Type: Permanent - Full Time.
    • Hard work deserves recognition - competitive salary packaging…
    • In addition, the role involves matters relating to regulatory investigations, prosecutions and commercial disputes.
    • Coordinating incident investigations, corrective actions, and reporting.
    • Maintaining contractor compliance records (licences, insurances, certifications).
    • Managing payment disputes and fraud investigations.
    • Sniip is an Australian fintech company that provides a mobile bill-payment platform allowing users to pay…
    • The Credentialing and Compliance Officer will also manage credentialing emergent issues, inclusive of Ministerial or Health Service investigation / legal…
    • A growing technical knowledge across fraud detection, prevention and investigation, with a genuine curiosity to continue learning.
    • As a Liability Claims Consultant, you will manage our public liability/professional indemnity claim files including claims falling within the Personal Injuries…
  • View similar jobs with this employer
    • Excellent working knowledge of insurance legislation and processes.
    • Previous experience in conducting investigation interviews will be highly regarded.
    • Move from managing claims to owning investigations end-to-end.
    • Job Type: Permanent - Full Time.
    • Hard work deserves recognition - competitive salary packaging…

People also searched:

customer service
financial crime
fraud investigation
government
investigator
no experience
no experience required
part time
administration
banking

Job Post Details

Fraud and Scams Operations Analyst - job post

Bank of Queensland
3.5 out of 5 stars
Newstead QLD
Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Full-time

Location

Newstead QLD

Benefits

Pulled from the full job description

  • Parental leave
  • Insurance services
  • Employee assistance program
  • Salary packaging

Full job description

About the role
We’re looking for a Fraud and Scams Operations Analyst to join the BOQ Group team, supporting our shared goal of protecting our customers and reducing financial crime. In this role, you’ll focus on identifying, investigating and responding to potential fraud and scam activity, helping minimise non-lending losses and reduce risk across the Bank.

You’ll spend your day monitoring fraud detection systems, reviewing alerts and investigating suspicious activity, taking timely and appropriate action to prevent or reduce losses. This includes working through investigations end-to-end, gathering insights, and determining the best course of action to resolve matters and, where possible, support recovery outcomes.

You’ll also play a key role in maintaining accurate and up-to-date records in line with regulatory requirements and internal expectations. This includes documenting investigations, preparing clear written summaries or responses, and collaborating with internal teams and external stakeholders when needed. Your attention to detail will ensure our records are reliable, compliant and support continuous improvement in how we respond to fraud and scams.

About you
You - our golden candidate is someone who will bring curiosity, good judgement and a genuine interest in protecting customers from fraud and scams. You may have experience in fraud or scam investigations, branch or customer-facing roles, or banking operations in general, and you’re keen to build on that foundation in a more specialised environment.

Alternatively, you might be studying or have completed a qualification in criminology, financial crime or a related discipline. You’re someone who takes a thoughtful and considered approach to problem solving, with the ability to balance speed and accuracy when working through investigations.

You communicate clearly and confidently, whether you’re documenting findings or engaging with others to gather information or share outcomes. You’re comfortable working both independently and as part of a team, and you’re open to learning, adapting and contributing to a supportive and collaborative environment.

Above all, you care about doing the right thing and want to be part of a team that’s committed to protecting customers and staying one step ahead of fraud and scams. If this sounds like you please apply & we will be in touch!

About us

BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

Our perks

At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth.

Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:

  • Flexible working arrangement - Balance your work and personal life with ease.

  • Discounted financial products - Enjoy exclusive rates on our financial services across the Group.

  • Salary sacrificing options - Maximise your take-home pay with our salary packaging options.

  • Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.

  • Purchase additional annual leave - Need more time off? You can buy extra leave days.

  • Discounted private health insurance plan - Take care of your health with our special rates.

  • Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family

  • Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.

  • Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.

We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!

How to apply

To apply for this role, follow the links.

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Please no agency applications.

Let Employers Find YouUpload Your Resume